128 episodes

How do I grow my restaurant sales? What actually works in restaurant marketing: messenger bot, mobile marketing, email, Facebook ads, monthly promotions, events, fundraisers.. How do I track the results? How do I lower food cost and labor so we are more profitable? How do we retain staff?

These are some of the topics covered in this show hosted by restauranteurs, engineers, chief ops and marketing officers Matthew and Hengameh Stanfield.
They believe every restauranteur deserves owning a PROFITABLE restaurant that does not own them.
Got questions? Email us at makingdoughshow@gmail.com

Making Dough Show | Restaurant Marketing Show Restaurant Marketing Show

    • Business
    • 4.1 • 8 Ratings

How do I grow my restaurant sales? What actually works in restaurant marketing: messenger bot, mobile marketing, email, Facebook ads, monthly promotions, events, fundraisers.. How do I track the results? How do I lower food cost and labor so we are more profitable? How do we retain staff?

These are some of the topics covered in this show hosted by restauranteurs, engineers, chief ops and marketing officers Matthew and Hengameh Stanfield.
They believe every restauranteur deserves owning a PROFITABLE restaurant that does not own them.
Got questions? Email us at makingdoughshow@gmail.com

    142. EARN your Pizza Expo 2021 Trip Easily | Pizza Expo Vegas

    142. EARN your Pizza Expo 2021 Trip Easily | Pizza Expo Vegas

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at 

    https://www.makingdoughshow.com/resources



    Watch: How to fire a customer elegantly | Firing a Client https://youtu.be/itT327vV-g8

    Watch: Ways to Exceed Customer Expectations | How to Improve Restaurant Service

    https://youtu.be/slRcATCbbGU

    Watch: How to be MORE PRODUCTIVE as a Team | Restaurant Management Tips

    https://youtu.be/_3IIstwWfZw



    Please visit our website https://www.makingdoughshow.com/



    The Las Vegas Pizza Expo is the largest pizza convention in the world. People from all over the world gather in this classic pizza conference at the Las Vegas Convention Center. In today's Making Dough Restaurant Show, I am taking you behind the scenes of one of our management meetings where we talked about attending Pizza Expo Vegas 2021. As restaurant owners, we believe that this is an excellent opportunity for our managers to learn better at handling food and labor costs, experience new things, and more.  

    Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough! 



    LET'S CONNECT: 

    SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX​ 

    SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow​ 

    FOLLOW us on Instagram: https://bit.ly/2SLRp42​ 

    CONNECT on Linked-In: https://bit.ly/2D0a3QA​



    #restaurant​

    #restaurantmanagement​

    #restaurantmarketing​ 

    #restaurantmanager​

    #makingdoughshow

    • 16 min
    141. How to elegantly fire a client (in less than 3 minutes)

    141. How to elegantly fire a client (in less than 3 minutes)

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at

    https://www.makingdoughshow.com/resources

    Watch: Ways to Exceed Customer Expectations | How to Improve Restaurant Service

    https://youtu.be/slRcATCbbGU

    Watch: HOW TO FIRE someone gracefully in less than 3 minutes | Restaurant Management Tips https://youtu.be/Kb4WXdFt-9w

    Watch:Effective Workplace Cell Phone Policy for Restaurant Staff | Restaurant Management Tips

    https://youtu.be/qb91o51A6to

    Watch: Restroom Policy for Restaurant Employees| Restaurant Management Tips

    https://youtu.be/uuL-uhkOpKA

    Please visit our website https://www.makingdoughshow.com/

    In very few cases, we discern and decide to fire a client. But the question is, when and how to do it? How to fire a customer elegantly? Is there even a way to fire a client nicely?

    In the restaurant industry, we are dealing with people. People are delicate. We need to handle things accordingly to make sure we maintain our company character and culture. We are courteous, friendly and we are firm!

    Firing a client is not an easy decision. But sometimes, it just needs to happen. And in our company, it needs to be done quickly (less than 3 min). NO details provided, and it must end positively!

    In a previous training video, we talked about how to terminate a team member. Our topic for today, how to elegantly fire a client, will be very similar. Please watch until the end to find out the 4 Quick Steps to Firing a Customer.

    Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!

    LET'S CONNECT:

    SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX​

    SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow​

    FOLLOW us on Instagram: https://bit.ly/2SLRp42​

    CONNECT on Linked-In: https://bit.ly/2D0a3QA​

    #restaurant​

    #restaurantmanagement​

    #restaurantmarketing​

    #restaurantmanager​

    #makingdoughshow

    • 12 min
    140. Ways to Exceed Customer Expectations | How to Improve Restaurant Service

    140. Ways to Exceed Customer Expectations | How to Improve Restaurant Service

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at

    https://www.makingdoughshow.com/resources

    Watch: How to be MORE PRODUCTIVE as a Team | Restaurant Management Tips

    https://youtu.be/_3IIstwWfZw

    Watch: HOW TO FIRE someone gracefully in less than 3 minutes | Restaurant Management Tips https://youtu.be/Kb4WXdFt-9w

    Watch:Effective Workplace Cell Phone Policy for Restaurant Staff | Restaurant Management Tips

    https://youtu.be/qb91o51A6to

    Watch: Restroom Policy for Restaurant Employees| Restaurant Management Tips

    https://youtu.be/uuL-uhkOpKA

    Please visit our website https://www.makingdoughshow.com/

    How to exceed customer expectations?

    Last week, I published a video with our restaurant's managerial staff as we talked about how to be more productive as a team. Today, I'm with my team again. This time, I'd like to share with you our training session on ways to exceed customer expectations. Being in this customer-oriented industry, constantly finding and implementing different ways to improve restaurant service is indispensable.

    Please watch this video until the end so you could learn from our team the best ways to exceed restaurant customer expectations and how we apply those in our daily operations in our restaurants.

    Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!

    LET'S CONNECT:

    SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX​

    SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow​

    FOLLOW us on Instagram: https://bit.ly/2SLRp42​

    CONNECT on Linked-In: https://bit.ly/2D0a3QA​

    #restaurant​

    #restaurantmanagement​

    #restaurantmarketing​

    #restaurantmanager​

    #makingdoughshow

    • 22 min
    139. How to be MORE PRODUCTIVE as a Team | Restaurant Management Tips

    139. How to be MORE PRODUCTIVE as a Team | Restaurant Management Tips

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at

    https://www.makingdoughshow.com/resources

    Watch: HOW TO FIRE someone gracefully in less than 3 minutes | Restaurant Management Tips https://youtu.be/Kb4WXdFt-9w

    Watch:Effective Workplace Cell Phone Policy for Restaurant Staff | Restaurant Management Tips

    https://youtu.be/qb91o51A6to

    Watch: Restroom Policy for Restaurant Employees| Restaurant Management Tips

    https://youtu.be/uuL-uhkOpKA

    Watch: 5 Staff shortage solutions | How to increase job applicants in your restaurant?

    https://youtu.be/qMyMvJ-S67I

    Please visit our website https://www.makingdoughshow.com/

    How to be more productive as a team?

    Today, I will be sharing with you a quick training I did for our restaurant staff.  We talked about various things we can do to keep our productivity high as a team. In this training, you will learn the different steps and productivity tips we execute in the workplace to keep every team member productive and motivated.

    Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!

    LET'S CONNECT:

    SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX​

    SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow​

    FOLLOW us on Instagram: https://bit.ly/2SLRp42​

    CONNECT on Linked-In: https://bit.ly/2D0a3QA​

    #restaurant​

    #restaurantmanagement​

    #restaurantmarketing​

    #restaurantmanager​

    #makingdoughshow

    • 15 min
    138. HOW TO TERMINATE a team member gracefully | Restaurant Management Tips

    138. HOW TO TERMINATE a team member gracefully | Restaurant Management Tips

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at

    https://www.makingdoughshow.com/resources

    Watch:Effective Workplace Cell Phone Policy for Restaurant Staff | Restaurant Management Tips

    https://youtu.be/qb91o51A6to

    Watch: Restroom Policy for Restaurant Employees| Restaurant Management Tips

    https://youtu.be/uuL-uhkOpKA

    Watch: 5 Staff shortage solutions | How to increase job applicants in your restaurant?

    https://youtu.be/qMyMvJ-S67I

    Watch: How to delegate tasks effectively | Restaurant Management Tips

    https://youtu.be/vxMv_DVMFfY

    Please visit our website https://www.makingdoughshow.com/

    How to terminate a team member gracefully? Terminating an employee is probably one of the most painful scenarios you could ever encounter as a manager. But we need to do what we need to do.

    In our restaurant, we usually terminate a team member because of poor performance. In today's Making Dough Restaurant Show episode, I'll share with you the arts and science of how to terminate an employee professionally.

    Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!

    LET'S CONNECT:

    SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX​

    SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow​

    FOLLOW us on Instagram: https://bit.ly/2SLRp42​

    CONNECT on Linked-In: https://bit.ly/2D0a3QA​

    #restaurant​

    #restaurantmanagement​

    #restaurantmarketing​

    #restaurantmanager​

    #makingdoughshow

    • 14 min
    137. Effective Workplace Cell Phone Policy for Restaurant Staff | Restaurant Management Tips

    137. Effective Workplace Cell Phone Policy for Restaurant Staff | Restaurant Management Tips

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at

    https://www.makingdoughshow.com/resources

    Watch: Restroom Policy for Restaurant Employees| Restaurant Management Tips

    https://youtu.be/uuL-uhkOpKA

    Watch: 5 Staff shortage solutions | How to increase job applicants in your restaurant?

    https://youtu.be/qMyMvJ-S67I

    Watch: How to delegate tasks effectively | Restaurant Management Tips

    https://youtu.be/vxMv_DVMFfY

    Watch: How to motivate an introvert employee | 3 Customer Service Tips for Introverts

    https://youtu.be/sRGoErJWZtw

    Please visit our website https://www.makingdoughshow.com/

    Who doesn't love their cell phone? Everybody uses cell phones everywhere. But this becomes an issue when employees use cell phones even at work unnecessarily.  For restaurants, this problem requires special attention.

    Generally, companies will limit using cell phones at work for two main reasons: for safety and interference with business. In restaurants, for instance, casual cell phone usage among kitchen staff can lessen the speed of food preparation, while servers using cell phones can disrupt diners. Here are a few practical tips for employees not to abuse using cell phones on our Making Dough Restaurant Show episode today!

    Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!

    LET'S CONNECT:

    SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX


    SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow


    FOLLOW us on Instagram: https://bit.ly/2SLRp42


    CONNECT on Linked-In: https://bit.ly/2D0a3QA


    #restaurant


    #restaurantmanagement


    #restaurantmarketing


    #restaurantmanager


    #makingdoughshow

    • 7 min

Customer Reviews

4.1 out of 5
8 Ratings

8 Ratings

HengamStanfield ,

Making Dough

Love this podcast specially because Hengam is a restaurant owner herself.. She shares what they are doing to be successful when it comes to marketing, handling customers and SYSTEMS.

emmyguitarlover ,

Practical, Simple, Brilliant

This is one of the best marketing podcast I’ve listened to. Incredibly practical but also fantastic ideas and NEW ideas I haven’t heard before. As the owner of a small pizzeria it’s been so helpful. Thank you for sharing this information!

anonmarketer ,

Sales Pitch

Time is money, and most of this podcast is dedicated to teasing information and/or bragging. Good luck selling your marketing services...

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