109 episodes

How do I grow my restaurant sales? What actually works in restaurant marketing: messenger bot, mobile marketing, email, Facebook ads, monthly promotions, events, fundraisers.. How do I track the results? How do I lower food cost and labor so we are more profitable? How do we retain staff?

These are some of the topics covered in this show hosted by restauranteurs, engineers, chief ops and marketing officers Matthew and Hengameh Stanfield.
They believe every restauranteur deserves owning a PROFITABLE restaurant that does not own them.
Got questions? Email us at makingdoughshow@gmail.com

Making Dough Show | Restaurant Marketing Show Restaurant Marketing Show

    • Marketing
    • 4.4 • 7 Ratings

How do I grow my restaurant sales? What actually works in restaurant marketing: messenger bot, mobile marketing, email, Facebook ads, monthly promotions, events, fundraisers.. How do I track the results? How do I lower food cost and labor so we are more profitable? How do we retain staff?

These are some of the topics covered in this show hosted by restauranteurs, engineers, chief ops and marketing officers Matthew and Hengameh Stanfield.
They believe every restauranteur deserves owning a PROFITABLE restaurant that does not own them.
Got questions? Email us at makingdoughshow@gmail.com

    123. Employee vs Employer mindset | How should a Restaurant Owner Think?

    123. Employee vs Employer mindset | How should a Restaurant Owner Think?

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources



    Watch: Assessing a Restaurant Opportunity | BUYING A RESTAURANT TIPS

    https://youtu.be/eha6IgnmgjE



    Watch: Coaching Poor Performance | Restaurant Management Tips

    https://youtu.be/w7s1Gn3622w



    Watch: Restaurant Owner: How to get a RAISE

    https://youtu.be/wtcoybTRTzA



    Watch: 37 Restaurant Systems | Restaurant Owner Tips

    https://youtu.be/OAHE8zfFFNs



    Please visit our website https://www.makingdoughshow.com/.



    Today we are talking about a gripping topic in the business industry, the employer vs. employee mindset.  



    Many of us, business owners or entrepreneurs, have a background working for someone else in our past.  We've experienced being employees at some point in our lives and get paid per hour. It may not be the case now because you are already the employer, and you don't get hourly pay. However, this is what we've used to, and we all come from that mindset. 

    If you are an employer, a leader of a company, or a business owner, are you proud that you work a lot? or are you mindful of the fact that it's not about the long hours that you spend working but the amount of output that you can accomplish in those times? I would love to read your ideas about this in the comments section.

    Please tune in to Making Dough Show for your weekly advice on the restaurant business and how to run a restaurant successfully. Get practical tips on restaurant marketing and restaurant management every week by subscribing to our show! Let's make some dough! 



    LET'S CONNECT: 

    SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX 

    SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow 

    FOLLOW us on Instagram: https://bit.ly/2SLRp42 

    CONNECT on Linked-In: https://bit.ly/2D0a3QA



    #restaurant

    #restaurantmanagement

    #restaurantmarketing 

    #restaurantmanager

    #makingdoughshow 

    • 4 min
    122. Assessing a Restaurant Opportunity | BUYING A RESTAURANT TIPS

    122. Assessing a Restaurant Opportunity | BUYING A RESTAURANT TIPS

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

    Restaurant Break even Point in 3 MINUTES | Restaurant Owner Tip

    https://youtu.be/vqDKh4xsUE0

    How to CHOOSE A RESTAURANT LOCATION | 12 tips to selecting a restaurant location
    https://youtu.be/DuPMfT07oms

    Restaurant Owner: How to get a RAISE

    https://youtu.be/wtcoybTRTzA

    37 Restaurant Systems | Restaurant Owner Tips

    https://youtu.be/OAHE8zfFFNs

    Please visit our website https://www.makingdoughshow.com/.

    What are the things you need to consider when assessing a restaurant opportunity?

    Today is a special episode of Making Dough Show as we try to answer a question from one of our supporters, Khalid. He's asking for my advice on leasing space for a restaurant business.

    First of all, I would like to thank you, Khalid, for asking about my thoughts on this. As a restaurant owner, I would love to give you some tips on how to run a restaurant successfully.

    For you to learn how to start a restaurant business, the first step is evaluating opportunities. I'll be pleased to share some hard restaurant business tips for you to have an evaluation, and hopefully, you're able to discern and decide what's best for you and your family.

    Please tune in if you're interested to know how to start a restaurant business and conduct a risk assessment. Gain helpful tips on restaurant marketing and restaurant management every week by subscribing to our show! Let's make some dough!

    #restaurant

    #restaurantmanagement

    #restaurantmarketing

    #restaurantmanager

    #makingdoughshow

    • 13 min
    121. Coaching Poor Performance | Restaurant Management Tips

    121. Coaching Poor Performance | Restaurant Management Tips

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

    The BEST Restaurant Employee Retention Strategy | Restaurant Management

    https://youtu.be/itsHHBt8f5U

    How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc

    Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM

    Restaurant Owner: How to get a RAISE

    https://youtu.be/wtcoybTRTzA

    37 Restaurant Systems | Restaurant Owner Tips

    https://youtu.be/OAHE8zfFFNs

    Please visit our website https://www.makingdoughshow.com/.



    As a restaurant owner or restaurant manager, how do you usually conduct coaching poor performance of your employees? 

    Today is a special edition of Making Dough Show as we're about to answer a restaurant management inquiry from Joseph, who submitted a message through our website. 

    His question is about one of his employees who has been working in their restaurant business for three years. This employee, according to him, has a bad habit of complaining about their guests all the time, and Joseph would like to know what he can do about it. 

    So basically, Joseph is asking for guidance on how he can approach or coach his employee. We all know that managing your people is one of the foundations of how to run a restaurant successfully. 

    As a restaurant owner, you must ensure that you implement proper coaching and training for your employees for them to perform on their jobs at their best. Each member of our team must have the right skills, attitude, and behavior because it contributes to the success of our businesses. So, we must be very aggressive and obsessive about protecting the culture of our company.  

    Don't miss our Making Dough Show's episode today for you to get valuable tips on coaching your people. Please tune in for your weekly dose of restaurant marketing, restaurant management, and restaurant business tips! Please give us a like, comment, and subscribe! Let's make some dough! 



    #restaurant

    #restaurantmanagement

    #restaurantmarketing 

    #restaurantmanager

    #makingdoughshow 

    • 14 min
    120. 37 Restaurant Systems | Restaurant Management Tips

    120. 37 Restaurant Systems | Restaurant Management Tips

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

    5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU

    How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc

    Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM

    Restaurant Owner: How to get a RAISE

    https://youtu.be/wtcoybTRTzA

    Please visit our website https://www.makingdoughshow.com/.

    How to run a restaurant successfully? Have you ever heard yourself calling your restaurant business, "My baby?" Because like a baby, it requires a lot of care, and we have to provide all the needs every hour.

    However, instead of seeing your restaurant business as a baby, I challenge you to view it as a machine! Just like a car, it is a big system, and within it are micro-systems that work together for it to run suitably. You use the gas and brake pedals to control it.

    As a restaurant owner, you want the restaurant to be working more like a machine that does not need you for every little thing.

    Today, I'll be sharing with you 37 systems that we've been working on for our restaurant for the last six years. These systems tremendously helped us not be slaved off our business - to run a profitable restaurant that does not run us.

    Do you want to know how we continuously grow our restaurant into a machine of success? Then, keep watching to know our best restaurant management tips! Let us help you in starting a restaurant business or how to run a restaurant successfully.

    Please make us your weekly habit, give us a like, comment, and subscribe for more restaurant marketing, restaurant management, and restaurant business tips! Let's make some dough!

    #restaurantmanagementsystem #restaurantmanagementtraining  #restaurantmanagementtips #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #makingdoughshow

    • 32 min
    119. Restaurant Owner: How to get a RAISE

    119. Restaurant Owner: How to get a RAISE

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

    5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU

    How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc

    Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM

    Please visit our website https://www.makingdoughshow.com/.

    If you are a restaurant owner, how do you feel when employees ask for a raise because they are doing good in their jobs?

    When you are having a salary negotiation with a worker asking for a raise, what could be your basis for granting it? Remember, we should not give an increase in salary just because someone is good at their designated job - because we expect them to perform well anyway, right? We only provide a raise if they do new things apart from what they have signed up for, or in other words if we give them new tasks or responsibilities.

    But what if you, as a restaurant owner, think about how to ask for a raise? The same thing applies to you. If you continue to do the same thing for the last few months, that shouldn't warrant you to get a raise? You must be working on solving more significant problems.

    If you desire to give yourself a raise as a restaurant owner, if you want to grow your sales or have outstanding results, you need to shift and work on new things.

    What is your thought on this? Please put that in the comments section! Don't forget to give us a thumbs up if you liked this video. SUBSCRIBE for a weekly dose of restaurant marketing and restaurant management tips to increase restaurant sales! Let's make some dough!

    #restaurant

    #How To Ask For A Raise

    #Salary negotiation

    #restaurant owner

    #restaurant marketing

    #restaurant management

    #how to start a restaurant

    #restaurant owner

    #restaurant promotion

    #how to start a restaurant business

    #restaurant management tips

    #increase restaurant sales

    #makingdoughshow

    • 3 min
    118. 5 Tips to REDUCE Guest Complaints in Your Restaurant | Customer Service Restaurant Tip

    118. 5 Tips to REDUCE Guest Complaints in Your Restaurant | Customer Service Restaurant Tip

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

    5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU

    How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc

    Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM

    Please visit our website https://www.makingdoughshow.com/.

    Welcome to another episode of Making Dough Show! For the past few weeks, we've been dealing with how to handle complaints as part of ensuring restaurant customer service.

    Today, we're continuing with our series on how to deal with complaints and customer service! Every restaurant server must know what to do when a guest complains. It should be part of their customer service training. So I'll be talking about five ways on how to reduce guest complaints:


    Apply the proper APPROACH

    KNOW what matters to YOUR customers

    Create SYSTEMS/ Quality Control/ Standards

    LEARN from the mistakes!

    Have a system in handling complaints: Using the 5 Why method from Toyota!


    Again, folks, I want to thank you for always tuning in! Please keep watching and share this channel with your friends and succeed in your restaurant business! Make us your weekly habit, give us a like, comment, and subscribe! Let's make some dough!

    #restaurantcustomerservice #customercomplaints #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #makingdoughshow

    • 10 min

Customer Reviews

4.4 out of 5
7 Ratings

7 Ratings

emmyguitarlover ,

Practical, Simple, Brilliant

This is one of the best marketing podcast I’ve listened to. Incredibly practical but also fantastic ideas and NEW ideas I haven’t heard before. As the owner of a small pizzeria it’s been so helpful. Thank you for sharing this information!

anonmarketer ,

Sales Pitch

Time is money, and most of this podcast is dedicated to teasing information and/or bragging. Good luck selling your marketing services...

Foodie Jimmy ,

The podcast to help you grow your sales

I enjoy listening to this podcast. Practical and no fluff restaurant marketing tips from a successful restaurant owner.

Top Podcasts In Marketing

Listeners Also Subscribed To