Manager Minute-brought to you by the VR Technical Assistance Center for Quality Management VRTAC-QM Team

Join us for an insightful episode of the VRTAC-QM Manager Minute as Brittny MacIver and Sarah Clardy from the VRTAC-QM team share their expertise on case management systems. Brittny, an expert in Program and Performance within our Quality Management team, and Sarah, the Program Director for Fiscal and Resource Management, delve into best practices and the growing trend of states seeking to upgrade their systems. Learn about the nuances of state requests and the RFP process, and gain valuable knowledge to help you decide whether it's time to stay with your current system or make a move.
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Brittny: Avoid over customizing the system. There's a lot of systems out there that are already available in VR agencies, and so if it works for that VR agency, there's a good chance the majority of the processes are going to work for your agency as well.
 
Sarah: Silos, how do we break down silos? And this process really can be a nice segue to combining program and fiscal together. I know we've said that multiple times, and I don't think we can say it enough. This process really is an opportunity to develop relationships.
 
Brittny: Be curious. Your agency may have a process that you're unsure why it exists. Some may say that's how it's always been. I think it's good to be curious, figure out the reason behind it, and see if there's a way that you can streamline those processes.
 
Intro Voice: Manager Minute brought to you by the VRTAC for Quality Management, Conversations powered by VR, one manager at a time, one minute at a time. Here is your host Carol Pankow.
 
Carol: Welcome to the Manager Minute. Today I'm thrilled to have two of my esteemed colleagues, Brittny MacIver and Sarah Clardy from the VRTAC-QM, joining me in the studio today. So, Brittny, how's it going for you?
 
Brittny: It's going great. How about you?
 
Carol: Awesome. I'm better for seeing your smiling face this morning. And how about you, Miss Clardy? How are you doing?
 
Sarah: I'm great. Great to kick off a new week.
 
Carol: Excellent. So for our listeners, Brittny serves on the program and performance side of our QM team. And Sarah is the program director for the fiscal and resource management side of our QM team. And both of these ladies have extensive experience with case management systems. And during one of our regular Core QM Team meetings, I asked the team, I'm like, hey, what are some potential podcast ideas? And Brittny said, you know what? There are a lot of state voc rehab agencies on a quest right now for a new case management system. Either your state is requesting you to do another request for proposal or you're just like, hey, is there something better out there? So with lots of new players that have entered the market, your case management system is a lifeline. And if it's not functioning optimally, it can really lead to some significant issues. So we just wanted to have a conversation today that can help to guide you through this journey with open eyes. So let's dig in. So of course our listeners always like to know, like how did you people get into VR? Everybody wonders, like what's your story? So I want to hear from each of you about kind of your journey into VR. So Sarah, I'm going to kick it off with you.
 
Sarah: So many of you know Ron Vessell, he's a staple around VR. Ron actually hired me back in the year 2000. I was a very green government accountant just starting out, didn't know what I was getting into, and they took a chance on a new, young professional. And so I did a deep dive early in my career and never looked back.
 
Carol: Very nice, I love that. How about you, Britt? How did you find your way into VR? You came a little different way.
 
Brittny: Yeah, I think it was definitely a unique path. I actually worked in criminal justice at the prison system as a counselor for quite some time. They were privatizing the position, which meant we were kind of

Join us in the studio with Tyler Sadek, Go MN! Project Manager, and Amanda Jensen-Stahl, Director of Strategic Initiatives at Minnesota General, as we explore the transformative efforts of Minnesota's DIF Grant Go MN! This episode delves into innovative strategies designed to transition individuals with disabilities from subminimum wage to competitive, integrated employment.
 
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Amanda: Give them the tools and resources to look at other ways to support employment instead of that 14 (C) certificate.
 
Tyler: So much great work to be done supporting with individuals with disabilities across the country, and we really need people to help implement those innovative ideas so that we can serve these folks even better. This type of work is extremely important, and if you have a good team, I would dare even call this kind of work fun.
 
Amanda: Having that support is just so appreciated because there is a lot of pieces to this. And when you know, hey, I can call up Brandi and Iowa and just kind of say, hey, how are you guys dealing with this? That has just been really fantastic as well.
 
Intro Voice: Manager Minute brought to you by the VRTAC for Quality Management, Conversations powered by VR, one manager at a time, one minute at a time. Here is your host Carol Pankow.
 
Carol: Well welcome to the Manager Minute. Joining me in the studio today is Tyler Sadek Go Minnesota project manager. And Amanda Jensen-Stahl, director of strategic initiatives with Minnesota General. So Tyler how goes it in Minnesota?
 
Tyler: Things are going well. I think spring might finally be here, so I'm pretty happy about that.
 
Carol: Yeah, I'm with you on that. I think we had spring, uh, in February and now we're now we're having winter. It's like what? What is happening?
 
Tyler: We're gonna give it another shot with spring.
 
Carol: I know it, it's hysterical. And, Amanda, it's always good to see you. How are you doing?
 
Amanda: I am good, it's so good to see you, too, Carol.
 
Carol: Well, we've been delving into the RSA Disability Innovation Fund grants, and this series is focused on the SWTCIE grants, or sub minimum wage to competitive integrated employment. And the purpose of this round of grants is to increase the opportunity for SWTCIE program participants, which includes students and youth with disabilities seeking subminimum wage employment and potential VR program applicants or VR eligible individuals with disabilities who are employed or contemplating employment at sub minimum wage to obtain competitive integrated employment, also known as CIE. Holy smokes, that's a  lot. And I love nothing more than talking with my Minnesota general peeps. You guys always have so much going on. And so for full disclosure for our listeners, before I retired from the state of Minnesota, I was the Assistant commissioner of the Workforce Services, part of the agency. I had the privilege of hiring your director, Dee Torgerson, into her position. And I think the world of Dee and the whole team there. So let's dig in. I'm excited about what you're doing. So, Tyler, I know you had your six month anniversary. Tell our listeners a little bit about yourself and how you came to VR.
 
Tyler: Yeah, so I was working as a restaurant manager, actually, and I volunteered for an organization called Life Track. I'm doing resume reviews, mock interviews, things like that. And then eventually a position opened up in business engagement, and I got hired. And in that role, I was supporting their employment program for people with disabilities as well as their other employment programs. Eventually, from that role, I moved into providing direct services to individuals with disabilities as a placement person, which I really loved. Eventually, another opportunity opened up at an organization called Resource, and I was hired on to help lead a direct appropriation grant for a few years. So I conti

Welcome to VRTAC-QM Manager Minute! Today, we're joined by Brandy McOmber, Project Director, Ashley Banes, Counselor Specialist, and Paul Fuller, Counselor Specialist, all representing Iowa General.
Our focus is Iowa's Blueprint for Change DIF Grant and its creative use of the collective impact approach. This initiative aims to amplify opportunities for competitive integrated employment through strategic partnerships and pilot programs. Its overarching mission? To phase out sub-minimum wage employment in Iowa and revolutionize the career paths of individuals considering such options.
As 14(C) certificate holders decline, many individuals find themselves without employment, often spending their days at home or in day habilitation programs. Stay tuned to learn more about how they're transforming lives with DIF!

 
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Brandy: Making sure that we have a focus across the state, that competitive integrated employment is the first and preferred outcome for all individuals with disabilities.
 
Paul: We want to partner with the CRPs, the school districts, mental health providers, and we want to be able to provide customized employment or ISPY at a much younger age in the high school.
 
Ashley: Our work group has looked at the direct support professional registered apprenticeship that already exists in the state of Iowa, and that's registered, and we're looking at what can we take from that and really kind of DIF it.
 
Paul: We're DIF'ing it.
 
Brandy: who wants to dive in with us and DIF it?
 
Intro Voice: Manager Minute brought to you by the VRTAC for Quality Management, Conversations powered by VR, one manager at a time, one minute at a time. Here is your host Carol Pankow.
 
Carol: Well welcome to the manager minute. Joining me in the studio today is Brandi McOmber project director Ashley Banes, counselor specialist, focused on the apprenticeship program, and Paul Fuller, counselor specialist focused on the transition pilot all with Iowa general. So hey, gang, thanks for joining me in the studio today. So a little background for our listeners. I heard this group talk about their DIF project in a recent CSAVR monthly directors meeting, and they were focused on one aspect of the grant that was centered around the IPS project. And in fact, I thought maybe that was the whole thing. And shoot, CSAVR already stole them and stole my thunder. But I learned from talking to the team that there was so much more to their grant to unpack. So we are actually going to not focus on IPS, and we're going to pick up where they left off. Now, I've really enjoyed focusing on the DIF projects from each grant year, and they each have such a unique emphasis, and the ideas that are generated from one state can really be transplanted across the country. So as a reminder to our listeners, this DIF grant series is called the SWTCIE Subminimum Wage to Competitive Integrated Employment. And the purpose of this round of grants is to increase the opportunity for those SWTCIE program participants, which includes students and youth with disabilities seeking subminimum wage employment and potential VR program applicants, or VR eligible individuals with disabilities who are employed or contemplating employment at sub minimum wage to obtain competitive, integrated employment. All right, that was a mouthful. So let's dig in. Now I know our listeners are always super interested about your backgrounds. Like how do people get into VR? How do you even get here? So I'd like to understand each of your journeys into getting into VR. So, Brandy I'm going to start with you.
 
Brandy: Sure, thanks, Carol. To start out, I've worked with vocational rehabilitation services for 16 years now. Originally, I became interested in VR, as I previously worked at a facility with Transition Youth who were adjudicated as delinquent or CHINA or in other words, Child In Need of Assistance. So these were youth that h

Today, we're thrilled to have Lynn Frith, Education Consultant from the Bureau of Rehabilitation Services at Connecticut General, in the studio. Discover how CTPIE, fueled by the RSA SWITCIE DIF Grant, is revolutionizing disability employment by shifting individuals from subminimum wage to competitive integrated jobs. With a focus on family input and multi-agency collaboration, CTPIE is at the forefront of innovating employment opportunities for individuals with disabilities.
 
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Lynn:
We ended up branding the SWITCIE Grant here in Connecticut as CTPIE. The Connecticut Pathways to Integrated Employment.
 
Most importantly, individuals and family members, they have a strong voice in every step of the way that we are taking here in Connecticut.
 
I love what I do, and I was very in tune with this population. I care a lot about this population. I have always believed competitive integrated employment is the way to go and individuals have that right to be able to work.
 
Intro Voice: Manager Minute brought to you by the VRTAC for Quality Management, Conversations powered by VR, one manager at a time, one minute at a time. Here is your host Carol Pankow.
 
Carol: Well welcome to the manager minute. Joining me in the studio today is Lynn Frith, education consultant with the Bureau of Rehabilitation Services in the Aging and Disability Services Department. So for short, that means you're with Connecticut General. So Lynn, how are things going in Connecticut?
 
Lynn: Well, first of all, thank you, Carol, for inviting me to this podcast. I'm really looking forward to our conversation this morning. Connecticut, we're busy, we're jumping, we're moving in grooving.
 
Carol: I love it. Yep. You're working with Dave and Kathy and all those guys. I'm like, you are all small but mighty. I love what's going on there. Lynn, just so our listeners know, I've had the good fortune to meet and work with you through some of our other technical assistance work that I do with Connecticut General. And in fact, for full disclosure to our listeners, Lynn and I were chatting the other day about something completely different and this topic of the DIF came up and you were bubbling over with excitement and I'm like, oh my gosh, we have to do a podcast. So for our listeners, I featured several of the Disability Innovation Fund Career Advancement Project grants, and now I'm switching over because each year there's been a different focus. I'm switching over to talk about the DIF subminimum wage to competitive integrated employment projects, or it's called SWITCIE for short. So I know we love our acronyms. RSA’s focus for this round is they want to increase the opportunity for those SWITCIE program participants, students and youth with disabilities seeking subminimum wage employment and potential VR program applicants or VR eligible individuals with disabilities who are employed or contemplating employment at sub minimum wage to obtain competitive integrated employment. And so to achieve that purpose, the projects that were funded under this grants going to create innovative models, and they're hoping to have folks identify strategies for addressing those challenges associated with access to competitive integrated employment. Things like transportation and supports provide integrated services that support competitive integrated employment, support integration into the community, and identify and coordinate those wraparound services. So this is super exciting. I know Connecticut's always on the cutting edge of cool things. So let's dig into your approach.  Now Lynn, why don’t you start out telling our listeners a little bit about your journey into VR, I know folks are always interested, like, how do people come? And I know you have a cool path as well.
 
Lynn: Well, Carol, It is an interesting story in my opinion. I started dating who is now my current husband back in college, and

Mark Erlichman is in the studio today, Deputy Director of the VR Employment Division with the California Department of Rehabilitation.
 
Learn how this DIF Grant innovates by aligning services with industry needs, not location, and creating targeted support in tech and more. They also combined the Career Index Plus with the artificial intelligence program SARA to create customized Individualized Plan for Employment (IPE) portfolios. Operational in just three months! #Innovation #DisabilityEmployment #SectorStrategy.
 
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Mark: You know, we can continue to complain about all the additional reports and data, but if the payoff is worth it because it's something you want and need it to do, it becomes a much easier grant to write and a much easier effort to justify and support.
I think the counselors and their staff should drive the program. They're the ones that work with the consumers in our businesses. They're the ones who understand what's going on way better than I would sitting in my office on the third floor in Sacramento.
I'm happy to be a conduit and connect people or anybody or has any questions at all about our project.
We know collectively, the VR program is so much smarter than any one individual State.
 
Intro Voice: Manager Minute brought to you by the VRTAC for Quality Management, Conversations powered by VR, one manager at a time, one minute at a time. Here is your host Carol Pankow.
 
Carol: Welcome to the Manager Minute. Joining me in the studio today is Mark Erlichman, Deputy director, VR Employment Division with California Department of Rehabilitation. That is a mouthful. So welcome Mark. How are things going in California?
 
Mark: Well it's going well as always. We have interesting times when the state budget comes out. So we're looking forward to the next week. But all in all, I think we're very proud of the work that we're doing. And I think we're really where we need to be as a program.
 
Carol: Well of course, and you're working with Joe and I love Joe, but Joe is like, go, go, go, go, go. So I'm sure you guys are running on that treadmill at top speed.
 
Mark: Yes, you know him very well, and it's exciting to work with Joe because it's never a dull moment. And the more progressive we can get, the more supportive he tends to be. So it does give us an awful lot of incentive to continue to be creative and push the envelope.
 
Carol:  That's very cool. Well, I want to give you a little nugget of what has happened since February of 22, when you recorded a podcast with me. It was our very first one we did in the series on Rapid Engagement, and I have to tell you, it was our most downloaded podcast we've ever done by like triple. It was wild, and I feel like that podcast was the beginning of a little bit of a revolution. On the rapid engagement topic. I was super excited about that, and so I wanted to let you know that when I think about California VR, I always think about how innovative you guys are. And I'm really excited to talk about the Disability Innovation Fund Career Advancement Project. And so in the fall, I did a series of three with three of the other programs, and I couldn't get you. I kept trying, and Karen Grandin, project officer at RSA, is like, have you talked to California yet? I've said, I'm trying to get Mark, so thanks for being on. I really appreciate it. I just want to give a little recap to our listeners, because they may have forgotten a little bit about kind of why this particular DIF grant came about. And the grant activity here for the Career advancement is geared to support innovative activities aimed to improve the outcomes of individuals with disability. And these were funded back in 2021, and they were intended to identify and demonstrate practices supported by evidence to assist VR eligible individuals with disabilities, including previously served VR participants in employment who reenter the

In the studio today are Cassie Villegas, Outgoing Interim Director of Washington General, and Sven Akerman Jr, a contractor from Outlook Insight with Washington General.
 
You can find out how Washington General empowers staff with an integrated AI tool that does the heavy lifting when researching policies, regulations, and RSA requirements, freeing staff to focus on providing quality services.
 
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Sven: Our team was presented with a challenge from DVR. They had a 767 page customer service manual, but it was really kind of difficult to find answers quickly.
 
Cassie: You can go right in and find your answer, and I found it in 0.2 seconds rather than two hours. Coming through all of the different policies or regulations.
 
Sven: I see this more as enablement capabilities as opposed to replacement capabilities to where, like Cassie was saying, get back to focusing on what you really want to do, not what you have to do.
 
Cassie: Now, I don't think our staff could live without it. If we tried to pull it back now, there'd probably be mayhem.
 
Intro Voice: Manager Minute brought to you by the VRTAC for Quality Management, Conversations powered by VR, one manager at a time, one minute at a time. Here is your host Carol Pankow.
 
Carol: Well, welcome to the manager minute. Joining me in the studio today is Cassie Villegas, outgoing interim director Washington general, and Sven Ackerman, junior contractor from Outlook Insight who is working with Washington General. So thanks for being here, you guys. Sven, how is it going in Washington?
 
Sven: Well, things are fantastic heating up and, uh, well, not heating up. It's actually getting wetter. But it's a beautiful time to be in business for Washington.
 
Carol: Excellent. And, Cassie, how are you doing? I know you're the outgoing interim director. Hopefully you're going somewhere good.
 
Cassie: Yeah, absolutely. Things are winding down here for me in terms of VR, but starting to wind up for the next step. So yeah, pretty excited.
 
Carol: Good for you. Good for you. Well, thanks for joining me. We are going to have a very interesting conversation today about artificial intelligence or AI as it is commonly known. And artificial intelligence has been all over the news this summer and fall. I think about the Hollywood SAG-AFTRA strike. CEO Sam Altman with OpenAI. And in a nutshell, artificial intelligence is a simulation of human intelligence processes by machines, especially computer systems. And so when I was preparing for the podcast, I started making a list of AI in my life. I'm like, okay, what things are considered AI and it really is all around us. And I know we think it's this other big thing there, but it's here, it's everywhere right now. And I thought about my virtual assistants Siri and Alexa, the facial recognition when I go to the airport, I use CLEAR. So they're looking at my eyeballs to, you know, get my identity spam filters. You think about the algorithms in your Google search, driving my car with driver assisted technology and so many more. And I think there's a tendency for people to kind of go to that dark place. They conjure up all the dark things I could do. And you think about machines are becoming humans, and you look back at movies like The Terminator or War Games, Space Odyssey, and there are definitely valid concerns. You know, we've heard in the news as of late where individuals are cloning your voice, you know, and they're sending it to your grandma and asking for a ransom note or something like that. So as with all things that are new, you know, there's always this balance. And so when I think of AI, I always think of things like it being really cutting edge, which, sorry to say, I'm not always associating with VR, you know? And much to my surprise, I come across this article about how you guys are using this in Washington. So we have to dig in. I'm super excited. So,