24 min

Strengthen Your Conflict Management Skills USFWS/NCTC Managing By Network

Recognize how our behaviors, perceptions and assumptions can contribute to conflict. Learn to recognize emotionality, and what communication skills can help you through a difficult conversation. Explore alternative strategies for responding to conflict and negotiating an agreement with Susan Goodwin, Collaboration and Conflict Management Specialist, DOI Office of Collaborative Action and Dispute Resolution.

Recognize how our behaviors, perceptions and assumptions can contribute to conflict. Learn to recognize emotionality, and what communication skills can help you through a difficult conversation. Explore alternative strategies for responding to conflict and negotiating an agreement with Susan Goodwin, Collaboration and Conflict Management Specialist, DOI Office of Collaborative Action and Dispute Resolution.

24 min