25 episodes

Welcome to Managing Uncertainty, a podcast series discussing global risk, crisis management, business continuity, and crisis communications. You’ll learn strategies, tactics, and resources about preparing for, responding to, and recovering from all sorts of disruptions and critical moments.

Will you be ready to lead through your company’s critical moment?

Managing Uncertainty Bryghtpath LLC

    • Management
    • 5.0 • 6 Ratings

Welcome to Managing Uncertainty, a podcast series discussing global risk, crisis management, business continuity, and crisis communications. You’ll learn strategies, tactics, and resources about preparing for, responding to, and recovering from all sorts of disruptions and critical moments.

Will you be ready to lead through your company’s critical moment?

    Managing Uncertainty Podcast - Episode #108: Trends in the Post-COVID New Normal

    Managing Uncertainty Podcast - Episode #108: Trends in the Post-COVID New Normal

    In this episode of our Podcast, Bryghtpath Principal and CEO Bryan Strawser discusses the trends that we’ll see in the Post-COVID ‘New Normal’ or ‘Next Normal’.
    Topics discussed include remote work, business travel, work productivity, collaboration technology, telehealth, and more.
    Related Episodes & Blog Posts

    Blog Post: What the COVID-19 pandemic will mean for the office of the future
    Blog Post: Engaging your Board of Directors on your Crisis Communications Strategy
    Episode #97: Returning to the office in the age of COVID-19
    Episode #105: Taking care of yourself during a crisis
    Episode #106: Rethinking Business Continuity in the age of COVID-19

    Episode Transcript
    Welcome to Managing Uncertainty, podcast series from the experts at Bryghtpath, discussing global risk, business continuity, and crisis management. Will you be ready to lead your organization through its critical moment?
    Hello and welcome to the Managing Uncertainty Podcast. This is Bryan Strawser, Principal and Chief Executive here at Bryghtpath. And in this episode, I want to talk a little bit about the trends that we’re going to see as we begin to adapt to the next normal, as we begin to adapt to what we hope will be a post-pandemic world. With the vaccine now beginning to roll out, we start to see some light at the end of the tunnel, and we hope that there’s not another disaster or calamity headed our way.
    So we really view 2021 as a year of change and transition, as we talked about in the previous episode, about returning back to work, about the role that distributed workplaces and remote work will play for us in the coming months and year. Here, I want to talk about some trends that have really been forced on us by COVID, by the global pandemic related to COVID-19, but also some changes that were accelerated that were already in the works, that the pandemic forced us to address more quickly than we would have expected. These are some trends that we expect are going to take place, and in some cases, are already taking place.
    The first one is that we’re already starting to see leisure travel begin to bounce back. We’re seeing more people taking vacation, we’re seeing more people travel to vacation spots, both in and outside of the United States. And that folks really want to get back to traveling for pleasure. And we saw a celebration of this in the third and fourth quarter of 2020, but I expect that that will accelerate even more quickly in 2021, in places where the pandemic has lessened significantly, particularly in countries like New Zealand, and Australia, and China, if you’re to believe their figures. Leisure travel is back in a huge way, at least within the country, where folks are going to leisure locations.
    The challenge though for travel is that business travel is lagging significantly. And we’re seeing this with our own clients, where folks are saying they don’t want to travel for business until they and their families have been vaccinated, or until the pandemic has ended, which may be very connected, in terms of vaccination, helping us get to the end.

    • 17 min
    Managing Uncertainty Podcast - Episode #107: Returning to the Office in 2021 Post-COVID, what role will remote work play?

    Managing Uncertainty Podcast - Episode #107: Returning to the Office in 2021 Post-COVID, what role will remote work play?

    In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal and Chief Executive Officer Bryan Strawser discusses returning to the office in 2021 in a Post-COVID world, what role will remote work play?
    As vaccines roll out around the world, we may finally be seeing the light at the end of the tunnel for the pandemic.  But when we are able to return to the office, will workers want to return?  Bryan discusses the role of remote work, distributed teams, and working from home in the new normal.
    Topics discussed include remote & distributed work, rethinking return to the office strategies, the pros and cons of distributed teams, data from a recent survey from McKinsey on the subject, and more.
    Related Episodes & Blog Posts

    Blog Post:  COVID-19 Safety through the Holidays and Beyond
    Blog Post: Engaging your remote workforce
    Episode #94: Personal and family preparedness for Coronavirus
    Episode #95: Lessons learned to date from the Coronavirus fight
    Episode #96: Crisis leadership in the time of Coronavirus
    Episode #97: Returning to the office in the age of COVID-19
    Episode #106: Rethinking Business Continuity in the age of COVID-19

    Episode Transcript
    Hello, and welcome to the Managing Uncertainty Podcast. This is Bryan Strawser, principal and chief executive here at Bryghtpath. And hey, it’s February 2021 when I’m recording this episode. We’ve taken a little bit of a pause from the podcast. I think our last episode was in August 2020, and things just got really busy for us here at Bryghtpath. We’ve had to staff up, hire some new folks. I’m also a graduate student and came back to class and got really just embroiled in that second year of a master’s program, and yeah. But in any event, it’s February 2021 as we’re recording this. We’re going to be back to weekly episodes of the Managing Uncertainty Podcast moving forward. Glad all of you have stuck with us, and look forward to your feedback and thoughts, and comments along the way.
    In this edition of the Managing Uncertainty Podcast, I want to talk a little bit about returning to work in this new post-COVID era that we are hopefully embarking on, now that we have approved vaccines around the world. We’re starting to see mass vaccinations happen, even here in the United States. We’re starting to move forward on those vaccinations and hoping that this is us coming out of the tunnel into the light as we move forward.
    And so one of the things I want to talk about is this idea of virtual work and how this is going to play a significant part in our future in the knowledge economy, for knowledge workers, for folks whose work really involves using the information and knowledge that’s at their fingertips and applying that knowledge through things like IT, through call center leadership, and all of these other roles that are out there where you are able to work from home, where you don’t have

    • 18 min
    Managing Uncertainty Podcast - Episode #106: Rethinking Business Continuity in the age of COVID-19

    Managing Uncertainty Podcast - Episode #106: Rethinking Business Continuity in the age of COVID-19

    In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & Chief Executive Bryan Strawser discusses how business continuity strategy should be rethought in the wake of the global COVID-19 pandemic.
    How are executives thinking about business continuity right now?  How did planning, or the lack of planning, impact the response of organizations around the world? What will the future of business continuity look like compared to the past decade?
    Topics discussed include rethinking business continuity strategies, focusing on health as companies return to the office, governance practices, single points of failure, and more.
    Related Episodes & Blog Posts

    Episode #92: Novel Coronavirus
    Episode #94: Personal and family preparedness for Coronavirus
    Episode #95: Lessons learned to date from the Coronavirus fight
    Episode #96: Crisis leadership in the time of Coronavirus
    Episode #97: Returning to the office in the age of COVID-19
    Blog Post:  How 3 companies have managed the COVID-19 pandemic
    Blog Post:  What the COVID-19 pandemic will mean for the office of the future


    Episode Transcript
    Hello. And welcome to the Managing Uncertainty podcast. This is Bryan Strawser, principal and chief executive here at Bryghtpath. And in today’s episode, I want to talk about the fact that the pandemic I think has proven to us that how we think about business continuity planning is wrong. And how we need to think about business continuity in the months and years to come has to be different. That it’s been heavily influenced by what we’ve experienced during the COVID-19 global pandemic and how this reshapes the way that executives and your boards of directors are thinking about business continuity right now, even if they haven’t articulated this to you yet.
    I believe as we have moved through the pandemic, now we’re five months in if you’re in North America and farther in if you’re in Europe, Africa, the Middle East or Asia, where you’ve been experiencing this longer, there’s no way to think of this other than this has been a serious disruption from COVID and that has had a material and significant impact on our workforce and on our businesses worldwide. And I’m beginning to see an awakening amongst the business and technology leaders around the idea of business continuity.
    And if you think about it, this has to be true. Because the pandemic itself has exposed significant gaps in how we think about bus

    • 14 min
    Managing Uncertainty Podcast - Episode #105: Taking care of yourself during a crisis

    Managing Uncertainty Podcast - Episode #105: Taking care of yourself during a crisis

    In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & Chief Executive Bryan Strawser talks about how to take care of yourself through a major crisis – such as the COVID-19 pandemic that we’re all engaged in working to manage.
    Topics discussed include self-care, taking immediate action where warranted, going to “the basement”, where to go for help, how stress manifests itself, and coping mechanisms for stress.
    Related Episodes & Blog Posts

    Episode #37: Taking care of the team during a crisis
    Episode #104: Supporting the team in a prolonged crisis
    Blog Post:  How 3 companies have managed the COVID-19 pandemic
    Blog Post:  10 Ways an effective crisis manager survives a crisis
    Blog Post:  3 essentials for thriving in a crisis


    Episode Transcript
    Hello, and welcome to the Managing Uncertainty Podcast. This is Bryan Strawser, principal and chief executive here at Bryghtpath. And in today’s episode, I want to talk about how to cope with the stress of working through the COVID-19 pandemic. We’ve had some previous episodes over the past five months where we’ve talked about how to help the team. How do you help your crisis team? How do you help your executives? How do you help your teamwork through the COVID-19 pandemic and all of the issues that have come up?
    But this episode is different. I want to talk about how to cope with your own stress. How to work through the challenges that you’re facing as the business continuity, crisis management, resiliency, security leader in your organization? Or even just in your role as a member of your family, or as an individual and how you can work through that.
    Each one of us is handling the stress of COVID-19 in our own way. And for some of us, we endure more stress than others. We process stress differently and that’s normal. Everyone handles challenging situations in different ways. And no two of us really process this alike, but certainly fear and anxiety with COVID play a pretty significant role in our mental health and how we think about what’s going on in the world right now.
    And even today, and I’m recording this episode on July 22nd, 2020. I saw a post on social media from a friend of mine who is normally one of the most rock-solid, confident, carefree individuals who is in a great marriage with great children. Both of them are full time employed. Haven’t been impacted by this epidemic except in the area of stress and mental health.
    And you know what I saw today, it concerned me a little bit and five months into this pandemic with no end in sight and changes continuing to happen in terms of mask mandates and not knowing what we’re going to do for school in the fall. Not knowing when we’ll be returning to the office in some environments, certainly has created a different level of s

    • 17 min
    Managing Uncertainty Podcast - Episode #104: Supporting the team in a prolonged crisis

    Managing Uncertainty Podcast - Episode #104: Supporting the team in a prolonged crisis

    In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal & Chief Executive Bryan Strawser discusses strategies and tactics for supporting your crisis management team (and others) during a prolonged crisis such as we’ve seen with the COVID-19 pandemic.
    Topics discussed include critical incident debriefings and counseling, managing stress, checking in with your team, stress management tactics, vacations and rest, compensation & benefits, and taking care of each other across the emergency management/crisis management community.
    Related Episodes & Blog Posts

    Episode #37: Taking care of the team during a crisis
    Blog Post:  How 3 companies have managed the COVID-19 pandemic
    Blog Post:  10 Ways an effective crisis manager survives a crisis
    Blog Post:  3 essentials for thriving in a crisis


    Episode Transcript
    Hello, and welcome to the Managing Uncertainty Podcast. This is Bryan Strawser, principal and chief executive here at Bryghtpath.
    In this week’s episode, I want to talk about how to support your crisis team during a prolonged crisis. If you think about it right now, we’re fiveish months into the COVID-19 pandemic here in the United States.
    And if you’re a crisis leader in another country, you may be seven, eight or nine months into this situation right now, likely without much of a break away from the pandemic, or at least that’s what I’ve been experiencing since about February or so when we started seeing cases or started having the buildup here within the United States.
    For most of us, I think we’re deep into supporting our team. We’re having daily or multiple times a day and weekly crisis team calls, executive calls. We’re briefing executives. We’re talking to the board, or if you’re in my case, you’re advising clients and helping them be successful as they try and navigate through this crisis situation.
    So the big question for this episode is how can you, as the crisis or business continuity leader, make sure that you’re taking care of your team throughout this prolonged crisis situation that we found ourselves in with COVID-19 and the pandemic. And complicating this, I think on top of the usual strain and challenges and emotions that we go through in a crisis, we’re dealing with a set of just unprecedented stresses. We’ve been teaching our kids because our kids haven’t been able to go to school. We’ve had to deal with childcare issues or a complete lack of childcare. We’ve been balancing the roles of parents and employees.
    We’ve been balancing being a spouse and being an employee, and we’re dealing with this multitude of remote work and work from home issues that we’ve all had to work through ourselves, and with our teams, and with our partners and stakeholders.
    So we have all these unusual stresses, and all of that is on top of what we’re dealing with as folks who work in crisis management. I thin

    • 10 min
    Managing Uncertainty Podcast - Episode #103: The newly revised ASIS workplace violence & active assailant standard

    Managing Uncertainty Podcast - Episode #103: The newly revised ASIS workplace violence & active assailant standard

    In this episode of Managing Uncertainty, Bryghtpath Principal & Chief Executive Bryan Strawser discusses the new ASIS/ANSI Workplace Violence and Active Assailant – Prevention, Intervention, and Response Standard.
    The newly revised and expanded standard provides an overview of policies, processes, and protocols that organizations can adopt to help identify, assess, respond to, and mitigate threatening or intimidating behavior and violence affecting the workplace. It describes the implementation of a workplace violence prevention and intervention (WVPI) program and personnel within organizations that typically become involved in prevention and intervention efforts.
    In addition, this standard now includes an annex that provides actionable information and guidance relative to prevention, intervention, and response to incidents involving an active assailant/active shooter.
    Related Episodes & Articles

    Episode #41: Threat Incident Risk Factors
    Episode #42: Threat Severity Levels
    Episode #43: Threat Management Framework
    Episode #68: Reductions in Force
    Episode #100: But they are weird!
    Episode #101: Managing high-risk terminations
    Blog Post:  Helping employees recognize and report suspicious or threatening behavior

    Bryghtpath Workplace Violence Prevention Resources

    FREE Masterclass:  Four steps to managing threats of workplace violence in your business or school
    Bryghtpath’s Insights on Workplace Violence & Threat Management
    Bryghtpath’s FREE webinars, including “Shots Fired!  Leading in an active shooter incident”
    Whitepaper / Special Report:  Notable Workplace Violence Incidents


    Episode Transcript
    Hello, and welcome to the Managing Uncertainty podcast. This is Bryan Strawser, Principal and Chief Executive here at Bryghtpath. Today we’re talking about the new American Society for Industrial Security Workplace Violence Prevention and Active Assailant prevention, intervention, and response standard, which w

    • 9 min

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