Turn your telephone into the money making technology it should be
We take for granted our oldest technology in the office, the telephone, but we do so to our detriment. It is the most effective instrument we have for securing new clients, conveying information to existing clients and making money!
1. Importance of telephone
A. Oldest technology & taken for granted
B. First place of personal contact with your business
C. Expensive & useful -- Automate & outsource at your own peril.
2. Utilize fully
A. Positive outgoing messages
B. Collect all useful data at the beginning:
III. email, cell phone, is texting available
IV. Use voicemail wisely
C. Establish protocols in writing for staff
D. Train them
E. Monitor monthly -- staff must understand what you desire & KNOW you will monitor.
3. Results sought
A. Clients fully engaged and feel positive
B. Staff understands importance of this communication
C. Time saved communication improved
D. Telephone is my number one money maker
Realize from this moment forward how important the telephone is to any law practice. Remember, your employees will pay attention to what you value and MONITOR.
Call to action: Begin monitoring the use of the telephone in your office today and establishing procedures. Make a written protocol so that new staff in the future are easily trained.
Need to train your staff and make your office into an endless money machine? We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.