81 episodes

The Hotel Moment podcast features insights and interviews with top players in the hospitality industry - across North America, Europe and Asia Pacific.

Hotel Moment Revinate

    • Technology
    • 5.0 • 8 Ratings

The Hotel Moment podcast features insights and interviews with top players in the hospitality industry - across North America, Europe and Asia Pacific.

    Summer 2024 travel trends: Get prepared with us | a Revinate webinar

    Summer 2024 travel trends: Get prepared with us | a Revinate webinar

    In this episode of the podcast, we're featuring a webinar from our sister series, Hotel Moment Deep Dive. Alise Deeb, Chief Revenue Officer of Dragonfly Strategists, and Revinators Jim Mangan, Solutions Engineer, and Melissa McMullin, Product Marketing Manager, dive into the latest insights and data for the upcoming season’s travel trends. Gain valuable comparisons between last summer’s patterns and the anticipated shifts for the upcoming months. Uncover actionable strategies for hoteliers to maximize opportunities and ensure readiness for the summer surge.

    • 19 min
    Revinate’s origin story and journey through innovation | with Co-Founder Marc Heyneker

    Revinate’s origin story and journey through innovation | with Co-Founder Marc Heyneker

    In this episode of Hotel Moment, host Karen Stephens is joined by Marc Heyneker, Co-Founder of Revinate. Together, they explore Revinate’s full story, touching on how the company has maintained its core vision, grown through the trying times of the COVID-19 pandemic, and placed people at the center since day one.

    • 19 min
    Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler

    Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler

    In this episode of Hotel Moment, host Karen Stephens is joined by Revinate’s new CEO Bryson Koehler. Together, they discuss how he will take Revinate into its next chapter using data-driven technology, how AI is changing the hospitality industry, and how Revinate is keeping privacy a top priority.

    • 23 min
    Status update: how can hoteliers keep performance high in today’s economy? | with Greg Friedman

    Status update: how can hoteliers keep performance high in today’s economy? | with Greg Friedman

    In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Greg Friedman, CEO of Peachtree Group, crack open the window to long-lasting financial performance for hoteliers. Friedman analyzes which metrics hoteliers should focus on, how to capitalize on demand drivers, and what ways to shift operations in response to changes in the market.

    Listen in, and discover how to unite your revenue and asset management teams to support your profit goals, while keeping guests happy in the process. You’ll also learn what to look for when investing in a new hotel or property.

    • 33 min
    Keep the spark alive in your guest relationships | with Brian Murphy

    Keep the spark alive in your guest relationships | with Brian Murphy

    In this episode of Hotel Moment, host Karen Stephens is joined by Brian Murphy, the Group Customer Relationship Management Executive at Cliste Hospitality. Together, they explore the history of Cliste Hospitality, discuss how adaptability sustains success and builds resilience, and delve into leveraging AI to enhance the guest experience.

    • 18 min
    How to build and scale a value-driven loyalty program for your guests | with Ellis Connolly

    How to build and scale a value-driven loyalty program for your guests | with Ellis Connolly

    In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ellis Connolly, CRO of Laasie.ai, challenge the status quo of traditional loyalty programs and open up the idea of experience-led and value-based loyalty programs. Connolly shares his views on why loyalty should go beyond points. Instead, he advocates for serving guests with personalized rewards to help participation truly stick.

    Tune in to get a closer look at how your sales and marketing teams can go to market with strategies to promote loyalty programs that excite and actively engage guests across platforms.

    • 32 min

Customer Reviews

5.0 out of 5
8 Ratings

8 Ratings

Podcastaddict6537 ,

Great show, great guest!

I tune in each week for the interesting guests, engaging convos, and industry updates. Recommend it if you're interested in the hotel industry.

RS LA ,

Some of the most thoughtful commentary on hotels during the pandemic and beyond

Great host!!

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