Medical Money Matters with Jill Arena

Jill Arena
  • 5.0 (11)
  • MEDICINE
  • UPDATED WEEKLY

Who is this podcast for? It's for you if you: Lay awake at night wondering if your medical practice is doing well financially, or if you are concerned about your insurance contracts or your reimbursement, or if you worry about being embezzled. Do you want a big piece of new equipment, but are not sure it's a wise purchase, or do you shudder every time a financial question comes up? Join Jill Arena, CEO of Health e Practices and other healthcare industry experts as they demystify the business of outpatient medicine in this weekly podcast.

  1. 18H AGO

    Episode 178: If You Didn’t Say It, It Didn’t Happen: The Hidden Risk of Ambient Scribes

    Send us Fan Mail Ambient scribes are one of the most exciting developments we’ve seen in clinical workflows in years. They promise less typing, less burnout, and more meaningful connection with patients.  And for many physicians, that alone feels like a long-overdue shift in the right direction. But here’s the question: are they actually capturing the full clinical and financial story of the visit? Because what I’m seeing, across practices of all sizes, is that while ambient scribes are incredibly helpful… they’re not the whole answer. And this isn’t a knock on the technology. In fact, I think it’s one of the most important tools we’ve added to the clinical environment in a long time. But like any tool, its value depends entirely on how it’s used—and what we assume it’s doing for us. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    17 min

  2. APR 14

    Episode 177: Did You Really Get Paid? Reconciliation in Practice Finance: A Conversation with Sasha King of Anatomy

    Send us Fan Mail How do you know if you really got paid? Reconciliation between bank deposits, practice management system payment posting and accounting system totals is one of the most persistent—and often overlooked—challenges in healthcare operations. And it's a fantastic internal control. In this episode, I sit down with Anatomy’s CEO Sasha King to discuss how groups should automate bank deposits, strengthen internal controls, and bring much-needed clarity to the reconciliation process. In a space where manual workflows and fragmented systems can quietly create risk, inefficiency, and lost revenue, Sasha's work is about creating structure you can trust—without adding complexity. You can connect with her via LinkedIn at: https://www.linkedin.com/in/sashabking/ or via Anatomy's website at: https://www.anatomy.com/ Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    29 min

  3. APR 7

    Episode 176: Social Media: Friend or Foe for Your Practice?

    Send us Fan Mail Today we’re talking about something that tends to bring up a mix of reactions for physicians and practice leaders, and that is social media. For some of you, this feels like something you know you should be doing more with, but it keeps getting pushed down the list. For others, it feels like noise or distraction, and you’re not convinced it really matters. And for a few of you, you’ve probably seen enough examples to feel a little cautious—maybe even concerned—about the risks. And honestly, all of those reactions are valid. Because social media, especially in healthcare, really is a bit of a double-edged sword. Done well, it can become one of your most effective tools for communication, visibility, and trust-building. Done poorly—or simply ignored—it can quietly work against you in ways that are easy to miss. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000 Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    15 min

  4. MAR 31

    Episode 175: The Hidden Cost of “Cheap” Revenue Cycle Management

    Send us Fan Mail Today we’re going to talk about something that seems really practical on the surface… but has massive implications for your income, your stress level, and the long-term health of your practice. And that is this: Why going cheap on your revenue cycle is almost always a mistake. Now, I want to start by saying—this is not about criticizing any specific vendor or company. This is about understanding how these systems actually work…so you can make better decisions. Because revenue cycle is one of those areas in your business where…what looks like savings on paper… often turns into lost income in reality. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000    Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    19 min

  5. MAR 17

    Episode 174: Playing With Data: A Conversation With Nate Moore

    Send us Fan Mail Physicians and administrators are drowning in a sea of data, with no real information or business intelligence to work with. EMR's and practice management systems have dashboards galore, but how useful is the information really? Join me for a fast-paced discussion with national data expert Nate Moore of Moore Solutions (https://mooresolutionsinc.com/) as we talk about how physicians and practice leaders can take a different approach. We wander through many topics, such as scheduling, denials, downcoding and many more concerns and how they can all be addressed with data analytics that lead to business intelligence. Nate's creative problem solving and facility with databases shines through our entire conversation. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    31 min

  6. MAR 10

    Episode 173: When a Good Office Manager Isn’t Enough Anymore: A Common Growing Pain in Medical Practices

    Send us Fan Mail There are few moments in a growing medical practice that feel more uncomfortable than this one. You look around and realize that something isn’t working the way it used to. Day-to-day operations feel harder. Decisions seem slower. Issues keep landing back on the physicians’ desks. And yet, the person at the center of it all—the office manager—has been loyal, hardworking, and instrumental in getting the practice to where it is today. This is where leadership and loyalty collide. Today, we’re talking about a common growing pain in medical practices: when a good office manager isn’t enough anymore. Not because they failed. Not because they didn’t care. But because the practice changed—and the role didn’t. There’s a phrase that comes up again and again in these situations: what got you here won’t get you there. And nowhere is that more true than in practice management. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!   Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000    Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    13 min

  7. MAR 3

    Episode 172: Growth or Chaos: The Early Warning Signs Success Is Creating Friction Inside Your Practice

    Send us Fan Mail There’s a moment that many successful medical practices reach where something feels… off. Volume is up. The practice is growing. On paper, things look good—sometimes even great. And yet, the day-to-day experience feels harder than it used to. Communication takes more effort. Decisions feel heavier. Small issues seem to snowball faster than expected. Instead of growth feeling energizing, it starts to feel exhausting. That’s the moment we’re talking about today. Because growth is supposed to make things better, not more chaotic. And when success starts creating friction inside a practice, it’s not a sign that something is wrong—it’s a sign that the practice is changing. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    13 min

  8. FEB 24

    Episode 171: Cash Flow Tells the Truth: What Your Financials Are Saying About Your Next 12 Months

    Send us Fan Mail There are practices that look profitable on paper and still feel constantly on edge. Payroll clears, but just barely. Distributions feel risky. Hiring decisions get delayed. Big expenses create anxiety instead of confidence. And despite doing “well,” leadership always feels like they’re waiting for the other shoe to drop. That feeling usually has nothing to do with profit. It has everything to do with cash flow. Cash flow tells the truth in a way no other financial statement does. Revenue tells you what you earned. Profit tells you what’s left after expenses. But cash flow tells you whether you’re actually safe—and what the next twelve months are likely to feel like. Today, we’re talking about what your financials are saying about your future, why cash flow forecasting is one of the most underused leadership tools in medicine, and why having three forecasts—not one—is what separates confident practices from reactive ones. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377  Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000  Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self  Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

    12 min
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About

Who is this podcast for? It's for you if you: Lay awake at night wondering if your medical practice is doing well financially, or if you are concerned about your insurance contracts or your reimbursement, or if you worry about being embezzled. Do you want a big piece of new equipment, but are not sure it's a wise purchase, or do you shudder every time a financial question comes up? Join Jill Arena, CEO of Health e Practices and other healthcare industry experts as they demystify the business of outpatient medicine in this weekly podcast.

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