Meet home care provider Flexi Care

Home care provider Flexi Care supports people in the southern areas of Brisbane to live independently, safely and confidently in their own homes and communities.

Adrian Morgan is the General Manager of Flexi Care, an independent, not-for-profit provider of in-home services and support.

Coral and Adrian discuss Flexi Care’s approach to providing older people with practical help to continue to live well in their own homes, while respecting their rights to make their own choices about the services they receive.

In this episode:

• Recognising that older people’s needs can change quickly and significantly
• Flexi Care employs “home care partners” to work with people to best meet their needs
• Commonwealth Home Support Program (CHSP) and Home Care Packages (HCP) explained
• Flexi Care delivers both CHSP and HCP
• Wait times for HCPs are, on average, 11 months
• People currently receiving CHSP funded services will not be grandfathered under Support at Home
• Flexi Care does not sign people up over the phone
• Face to face meetings are the best way of sharing information
• Understanding what a person needs to enjoy their best quality of life
• Flexi Care’s community adventures program
• Funding availability once a person signs up with Flexi Care
• Changing providers to Flexi Care and transfer of funds
• Care plan reviews are done as often as needed
• Requesting a support plan review
• Needing approval for service types under SaH will reduce flexibility for participants
• Care management and fees under SaH
• Quarterly budgets and unspent funds under SaH
• How Flexi Care is preparing for Support at Home

Connect with Adrian Morgan:

• Flexi Care website
• Adrian Morgan LinkedIn
• Flexi Care Facebook

Connect with Coral Wilkinson: 

• Instagram 
• LinkedIn 

Follow See Me Aged Care Navigators:

• See Me ACN website
• Facebook
• Instagram

More about Your Aged Care Compass podcast: 

Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.

We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.

Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.

Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. 

Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.

Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional experience in supporting other families to keep their loved ones at home. 

We'll help you makes sense of Australia’s aged care system and bring you topics related to ageing as well. Legal, financial, health, forward planning and more.

 Your Aged Care Compass will guide you clearly and compassionately to the right support at the right time for your ageing parents and loved ones. 

Like what you hear? Please leave us a rating and review. We’d love you to share this podcast with any friends or family who have older loved ones.