Practical experienced based discussions with CEOs and senior executives from around the world on how to approach management challenges and why this is important to you and your organisation.
Managing A Team Member Who Displays Diminished Responsibility
Are you concerned for a team member or colleague?
This week’s discussion is a difficult topic despite the advances for mental health at work that are occurring. Kim and Fulyana explore some real life examples of valued team members and senior staff who begin to exhibit “out of character” behaviour.
Whether it is overwhelm, lack of commitment or something more medically serious, we need to have these discussions and manage our teams accordingly.
Maintaining Momentum For A Long Term Project
How do you maintain momentum as a project leader for a long term project – one that may be more than 5 years away?
This week Kim shares a project she is leading with an end milestone of 2026 with Fulyana providing the mentoring for this activity.
What should you do to stop the excuses when momentum is lost and not even procrastination has taken its place?
The Unknown Change Agents – How Do You Recognise Them?
Have you made experienced a change to a process or activity that had huge impact but have no idea where the change originated? Do you know how to acknowledge those who suggest change when they can’t explain how to implement the change?
This week Fulyana provides us with a couple of examples of innovation/change where we may well not be aware of the person who actually provided the innovation or invention.
What are some others you have experienced or learned about well after the event?
Getting Customer Communication Right (for the customer)
Do you wonder why your customers/clients never get your process right? Do you know if your automatic customer contacts actually work the way you think they do? What do you do with those recordings “for training purposes”?
This week Kim and Fulyana explore what customer communication means from the customer perspective with some real life examples of what works and what isn’t working the way it should.
When should a customer know your process?
Managing Customer and Team Expectations
Are you frustrated by team members expecting more than can be realistically accomplished? Do you struggle to manage customer expectations in a constantly changing commercial environment?
This week Kim and Fulyana talk through some ways to manage both customer and team expectations.
How are you approaching these issues?
Management Buzzwords for 2021
Emotional Intelligence – Situational Awareness – Pain Point…..Have you been faced with any of these phrases yet?
Apparently these are some of the management buzzwords for 2021. So naturally, Kim and Fulyana have a talk about these and others, what they mean and how they have heard them used, not just recently, but throughout their management careers.
Do you take time to talk with your team about buzzwords and phrases?