Mews R&D Check-In

Mews R&D

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TECHNOLOGY

Hosted by Jan Meissner, our R&D Community Lead, this podcast takes you behind the scenes with Mews' engineering, design, product management, content design, data science, and more. Explore the stories, collaborations, and insights that fuel innovation across the company.

APR 8

Alex Ratman: I’ll drive a bus once our observability is top-level

— A Mews R&D Check-In on the evolution of frontend observability, migrating complex data platforms, and building a culture of engineering proactivity. In this episode, our host sits down with Alex Ratman, Senior Software Engineer at Mews and a self-proclaimed observability enthusiast. Alex shares the story of how a performance gap on the customer side led his team to build the first true observability solution for frontend engineering at Mews—moving from being "blind" to having eyes on every interaction. The conversation goes deep into the "Why" behind the massive migration from New Relic to Coralogix. Alex explains the three-pronged decision: solving the cost problem, closing data gaps that large-scale platforms often miss, and finding a partner that offers the support needed to teach developers a whole new discipline. They also discuss the human side of tech: The Frontend Observability Kindergarten. Alex breaks down why he started a "kindergarten" to teach the basics, his tips for running a successful engineering guild, and how his team uses AI (and Coralogix' MCP server) to create POCs that give engineers hints on where to start an investigation. To learn more about Mews R&D team, check out our: websiteLinkedInInstagram

19 min
MAR 4

Sofía Santos: Service design is more than just workshops

— A Mews R&D Check-In on service design, organizational systems, and the art of intentional discovery at scale. In this episode, our host Jan Meissner sits down with Sofía Santos, Staff Service Designer in the Growth Tribe at Mews. Sofía shares her unique perspective on what it means to design for the entire customer journey—from the first interaction with a brand to the complex onboarding and support systems that keep a product running. The conversation explores how a service designer's way of thinking bleeds into everyday life, including Sofía's habit of prototyping her own kitchen to optimize human interaction with space. She unpacks the common misconceptions of the role, explaining why the real value of a service designer lies not in the "sticky notes" of a workshop, but in the deep discovery, visual mapping of pain points, and strategic alignment that happens behind the scenes. They dive into the challenges of designing for a massive ecosystem, the importance of "signals" in mapping a vision for 2026, and how to balance structured experimentation with a sense of playfulness. Sofía also shares how she leverages AI as a "critical thought partner" to stress-test ideas and build high-fidelity narratives for future-state journeys. -------------------------------------------------------------------------- Music by Music Unlimited from Pixabay To learn more about Mews R&D team, check out our: websiteLinkedInInstagram

16 min
12/10/2025

Rui Oliveira: This is the road to a centralized identity

— A Mews R&D MiniPodcast on product thinking, platform complexity, and building a unified experience at scale In this episode, our host Jan Meissner sits down with Rui Oliveira, Senior Product Manager in Mews Platform Enablement Tribe. Rui shares his unconventional path into product—from studying electrical engineering and building betting automations at his university, to shaping product across industries like e-commerce, agriculture, manufacturing, and now hospitality at Mews. The conversation dives into what it really means to build products for both internal and external users, and why these groups require different ways of gathering feedback and understanding their needs. Rui also unpacks the surprising complexity of hotel operations, the long journey behind our long-awaited granular permissions project, and how improving user roles and access control ties directly into reducing phishing risks across the industry. They discuss the challenge of integrating acquired products into a seamless ecosystem, why consistent identity and permissions matter across the suite, and how all of this feeds into the vision for the M-Suite: one login, one identity, and one unified experience for every customer and team. Check Rui's recent blog post on granular permissions. To learn more about Mews R&D team, check out our: websiteLinkedInInstagram

20 min
11/25/2025

Jiří Vinárek: AI is powerful—but only if your data is

— A Mews R&D MiniPodcast on data, AI realities, and the rise of semantic intelligence In this episode, our host Jan Meissner sits down with Jiří Vinárek, our Staff Data Scientist, to demystify the world of data. What’s the real difference between data engineers, analysts, and scientists? How do these roles work together to transform raw information into powerful insights? And why does good data feel a bit like high-octane fuel for AI? Jiří shares his journey from studying math and physics at university to becoming one of the earliest data people at Mews—building dashboards, prediction models, and even a CO₂-monitoring pet project back when the whole company fit in one room. He breaks down what AI can do, what it really can’t, and why understanding models (and your data) matters far more than pressing “generate.” They dive into the hype versus reality of GenAI, why arguing with an LLM is pointless, and how emerging concepts like semantic layers and agentic AI will shape the next wave of hospitality tech. Along the way, Jiří reflects on teaching beginners through Czechitas, the surprising joy of relearning fundamentals, and why diverse backgrounds strengthen product teams. To learn more about Mews R&D team, check out our: websiteLinkedInInstagram

18 min
11/13/2025

Roger Ribas: Security is not a cost center, it's a profit protector

— A Mews R&D MiniPodcast on security, trust, and protecting the ecosystem In this episode, our host sits down with Roger Ribas, Senior Engineering Manager of Technical Security at Mews, to explore how building a proactive security program can protect both products and customers. Roger shares how his team approaches security beyond development, tackling live threats, phishing, AI risks, and operational resilience, while enabling product teams to innovate safely. They discuss the journey of turning security from a perceived “cost center” into a profit protector, why humans aren’t the only weak link in the AI era, and how embedding security seamlessly into the development lifecycle strengthens trust and reliability. Along the way, Roger reflects on his path from telecommunications engineering to cybersecurity leadership—and what it means to make security an enabler, not a blocker. A forward-looking conversation on how people, processes, and AI come together to safeguard products, customers, and growth. To learn more about Mews R&D team, check out our: websiteLinkedInInstagram

20 min
10/23/2025

Stephan Delbos: Docs, learning, and AI working together for users

— A Mews R&D MiniPodcast on knowledge, learning, and the evolving user experience In this episode, our host sits down with Stephan Delbos, Senior Director of Product Knowledge Activation at Mews, to explore how bringing documentation, education, and knowledge management together can transform the user experience. Stephan shares how his team is shaping an AI-first approach to content creation, from internal GPT-powered documentation to smarter onboarding through Mews University and in-product learning. They discuss the journey toward self-supporting users, designing content that both customers and AI can understand, and why measuring the business impact of words matters as much as the words themselves. Along the way, Stephan reflects on how his background in literature informs leadership in tech—and what it means to make learning part of the product, not an afterthought. A forward-looking conversation on how documentation, data, and creativity come together to drive growth and a more intuitive user journey. --- Music by Music Unlimited from Pixabay To learn more about Mews R&D team, check out our: websiteLinkedInInstagram

15 min
10/02/2025

Mews R&D Podcast with Yael Barak and Joel Ndreu

In this episode, R&D Community Lead Jan Meissner sits down with Yael Barak and Joel Ndreu, two new leaders at Mews with very different journeys—one through fintech, the other through real estate and big tech. From early online payments and designing the World Trade Center to stints at Facebook and Zoom, they share what drew them to hospitality tech, why 1,500 people feels like the “right size,” and how to keep engineers focused on impact (not just perfect code). They also touch on the future of payments, scaling challenges, and yes—that Mews might have the best socks yet. To learn more about Mews R&D team, check out our: websiteLinkedInInstagram

42 min
08/29/2025

Richard Schäfer: We’re not just listening, we’re understanding

— A Mews R&D MiniPodcast on building developer experience, tooling, and and improving how teams work together Welcome to the Mews R&D mini podcast series! Bite-sized conversations with the people behind our tech – short interviews, fresh insights, and more guests from across Mews R&D. Stay tuned for stories, ideas, and a peek behind the curtain of how we build. In this episode, our host chats with Richard Schäfer, Director of Developer Experience at Mews, about what it takes to create a seamless experience for engineers and how developer tooling can scale with a growing company. From his journey from engineer to DX leader to why small teams don’t always need dedicated DX, Richard shares candid insights on leadership, cross-team collaboration, and measuring the impact of work that often happens “behind the scenes.” They dive into Mews’ design system, how adoption affects the customer experience, and the ways DX balances listening to engineers with shaping scalable solutions. There’s also discussion on community building within engineering teams, the role of AI in speeding up development, and why experimentation and adaptability are key to a thriving tech organization. A reflection, hands-on guidance, and a touch of playful curiosity—showing that enhancing the developer experience can be just as creative and impactful as crafting the products themselves. --- Music by Music Unlimited from Pixabay To learn more about Mews R&D team, check out our: websiteLinkedInInstagram

17 min

Hosted by Jan Meissner, our R&D Community Lead, this podcast takes you behind the scenes with Mews' engineering, design, product management, content design, data science, and more. Explore the stories, collaborations, and insights that fuel innovation across the company.

Creator

Mews R&D
Years Active

2025 - 2026
Episodes

20
Rating

Clean
Copyright

© 2026 Mews R&D Check-In
Show Website

Mews R&D Check-In