25 min

Mining Metrics For All Their Worth with John O’Melia, Contentsquare Flourish CX

    • Management

Every metric has a story to tell. Are you reading them from start to finish?
In this episode, we’re joined by John O’Melia, Chief Customer Officer at Contentsquare. John says while leading indicators are the ones that determine whether or not your customer is going to be successful in the future, lagging indicators still have plenty of worth. Listen in to learn how to mine every last drop of value you can out of metrics and convert the data into value.

Every metric has a story to tell. Are you reading them from start to finish?
In this episode, we’re joined by John O’Melia, Chief Customer Officer at Contentsquare. John says while leading indicators are the ones that determine whether or not your customer is going to be successful in the future, lagging indicators still have plenty of worth. Listen in to learn how to mine every last drop of value you can out of metrics and convert the data into value.

25 min