Mother-Daughter Hotel Owner Duo Inspire 90% 5-Star Reviews at the Saratoga Arms Hotel

When your guests shower your hotel, motel, B&B, restaurant, or vacation rental in 5-star reviews, your guests will do so much of the marketing for you, making your business more visible online, and more enticing by elevating the perceived value of the unique experience you offer. Today, let's learn from Kathleen and Amy Smith, who are phenomenal hoteliers and hospitality reputation cultivation experts! Kathleen and Amy own and operate the #1 hotel on Tripadvisor in Saratoga Springs, the Saratoga Arms Hotel, which is celebrating its 25th year in business. Congratulations ladies! There's a Gaelic saying to describe the heart of hospitality in Ireland, "cead mílle fáilte," a hundred thousand welcomes. That authentic Irish spirit of hospitality is in the family DNA of these two women hotel owners, and it is easy to witness their leadership and heartfelt commitment to hospitality reflected in the work of their team. Just take a look at the astonishing 90% of Tripadvisor reviews scores showing enthusiastic 5-star reviews (aka-promoters) and only a pittance of 2.74% of reviews coming in at 3 stars or below (aka-detractors). This is world-class operational excellence and fantastic business savvy! You'll definitely want to listen to Kathleen and Amy share their tips on how they do it directly on this episode of Get Great Guest Reviews! Please visit for a few of my top takeaways from the conversation that you can start using today! For more resources, including the blog with complete show notes and more, visit: https://www.adelegutman.com/getgreatreviews Thank you for listening! If you appreciate this content, please share, comment, and subscribe! Your reviews also help others find us, so thank you in advance for your support. If you would like a Reputation Renovation or a Reputation Cultivation Program for your hotel or business, please contact Adele Gutman at GetGreatReviews@AdeleGutman.com