Motivating and Engaging Customer Service Teams The RecogNATION: An Employee Engagement Podcast

Customer Service & Sales Manager Amy Horton breaks down how to keep a customer service team motivated and engaged.

In this episode Amy answers:
- How do you keep a customer service team motivated and energized day to day? (6:57) 
- How often are one-on-ones conducted? (8:12) 
- Are customer service team members naturally motivated and resilient or is there training involved? (8:47)
- What checkpoints should be acknowledge during and after a new hire is onboarded? (12:01)
- Is it important for team members' personal values to align with company values? (13:21)
- What role does peer-to-peer recognition play with ongoing motivation? (15:54)
- Does peer-to-peer recognition offer more visibility into daily successes? (18:13)
- What's the difference in inspiration and engagement for a customer-facing role vs. non-customer-facing role? (19:08)
- Are there any mini tools for clearing headspace or self-motivating? (21:08)
- How important are formal and informal awards as well as annual/quarterly/monthly goals? (22:25)

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