72 episodes

MSP Voice is a podcast produced by MSP360 where each week we talk to different managed service providers about their business. We cover topics like how to get started, what are some of the best tools and even what to avoid. The goal is to be informative and a go-to resource for any MSP looking to start or grow their business.
© MSP360

MSP Voice MSP360

    • Technology

MSP Voice is a podcast produced by MSP360 where each week we talk to different managed service providers about their business. We cover topics like how to get started, what are some of the best tools and even what to avoid. The goal is to be informative and a go-to resource for any MSP looking to start or grow their business.
© MSP360

    MSP Voice Episode 72 - “Managed Defense, Detection and Response” with Yigal Behar

    MSP Voice Episode 72 - “Managed Defense, Detection and Response” with Yigal Behar

    Podcast main page: www.mspvoice.com/

    Show-notes: www.mspvoice.com/msp-voice-episode-72/



    Guest: Yigal Behar

    Company: 2Secure

    This week’s guest is Yigal Behar with 2Secure out of the New York City area. Yigal came to the US from Israel where he had an IT consulting firm and also worked at a company providing security services. Taking his enterprise expertise to the US, he decided to open up a consultancy to help smaller businesses be more secure. Yigal doesn’t like to place his business solely in the MSSP box as he also offers MDDR (Managed Defense, Detection and Response). MDDR has aspects of MSSP but also offers more proactive detection and remediation.

    Yigal has also written the book “Digital War: The One Cybersecurity Strategy You Need to Implement Now to Secure Your Business.” Which you can download in ebook form from his website: https://www.2secure.biz/#free

    Yigal and I have a great conversation about a number of security issues related to MSPs

    • 23 min
    MSP Voice Episode 71 - “Longevity as a Startup” with Larry Bianculli

    MSP Voice Episode 71 - “Longevity as a Startup” with Larry Bianculli

    Podcast main page: www.mspvoice.com/
    Show-notes: www.mspvoice.com/msp-voice-episode-71/

    Guest: Larry Bianculli

    Company: Contemporary Computer Services, Inc (CCSI)

    This week’s guest is Larry Bianculli, managing director,  with CCSI who provide MSP and MSSP services in the New York City/Long Island area. CCSI (which stands for Contemporary Computers Services) has been around since 1974. CCSI has always been focused on services, the founders coming from IBM. CCSI has a range of customers from SMB to fortune 500. They have customers around the US as well as overseas.

    Larry has been with CCSI for 4 years and is focused on growing the enterprise and commercial business. Prior to CSSI Larry spent over 15 years working for vendors (both big and small). For their large customers, CCSI helps to augment their IT staff in specialized areas. They’ve seen some great opportunities with co-managed SIEM. CCSI focuses mostly on financial, healthcare, insurance and manufacturing.

    Listen to the full episode for more information on how CCSI has been so successful over the years by essentially thinking of themselves as a startup.

    • 32 min
    MSP Voice Episode 70 - “Pricing and Packaging” with Nigel Moore

    MSP Voice Episode 70 - “Pricing and Packaging” with Nigel Moore

    Podcast main page: www.mspvoice.com/
    Show-notes: www.mspvoice.com/msp-voice-episode-70/

    Guest: Nigel Moore

    Company: The Tech Tribe

    This week my guest is Nigel Moore with The Tech Tribe who joins us from Australia. Having been in the business since 2002, Nigel has an interesting story about how he came to own his own MSP in 2007. Starting as break-fix, it took a few years to convert everyone to MRR but along the way, he learned quite a bit. Nigel has documented what he learned in a book he wrote called “Package, Price, Profit - The Essential Guide to Packaging and Pricing Your MSP Plans” available from Amazon. Nigel shares a lot of his experiences in this episode that you can put into use today in your own MSP.

    While Nigel is no longer running his MSP, he does own a company called The Tech Tribe where he coaches MSPs on how to grow their business. During the podcast, we kept the topics to MSP business and I hope to have Nigel on the MSP Voice Webinar Series soon to talk about The Tech Tribe.

    • 33 min
    MSP Voice Episode 69 - “Self Made” with Andrew Lassise

    MSP Voice Episode 69 - “Self Made” with Andrew Lassise

    Podcast main page: www.mspvoice.com/
    Show-notes: www.mspvoice.com/msp-voice-episode-69/



    Guest: Andrew Lassise

    Company: Rush Tech Support

    Andrew started off with a degree in finance in 2009. Unfortunately, because of the recession, he had to switch gears and focus on IT instead of finance. He found a position at a company doing break-fix remotely and then was approached by some friends about starting their own IT company. While the company didn’t last long, they had managed to get a large number of customers. Andrew worked out a deal with previous owners and was able to transition many of those customers to his own, new business...Rush Tech Support.

    Rush Tech focuses mostly on residential and through previous work relationships was able to grow even more through mergers with other tech support companies. Andrew was able to grow from just $36,000 in his first year by himself to over $1.75 million the next year. With a lot of continued merger and acquisition growth over the years, Rush Tech is still about 90% residential and 10% MSP. Andrew says they’re going to continue focusing on business and MSP work moving forward even though he still feels there’s a great market for residential.

    Andrew also hosts his own podcast called “Self Made and Sober” - With long-term sobriety, Andrew views this podcast as about the necessity for like-minded people trying to maintain sobriety while achieving more in their lives, whether it be personal, in business or spiritual. Each episode will feature guests, people Andrew looks up to in sobriety, in business, and in life. They discuss the ups and downs of their lives, how they achieved sobriety and success in all its many forms.

    • 38 min
    MSP Voice Episode 68 - “Clients, not Customers” with Thomas O’Brien

    MSP Voice Episode 68 - “Clients, not Customers” with Thomas O’Brien

    Podcast main page: www.mspvoice.com/
    Show-notes: www.mspvoice.com/msp-voice-episode-68/

    Guest: Thomas O’Brien

    Company: IDEOLITY

    This week I welcome Thomas O’Brien with IDEOLITY to the show. Thomas is in the Kansas City area and has been in business since 1988.  While it took Thomas and his partners about 3 years to settle on IT services, they have been going strong ever since. In 2008 they changed the name of the company to IDEOLITY to better reflect what they do and it’s also much shorter than the previous name. Even though Thomas has been doing IT services for over 30 years, this is actually his 4th career. With the introduction of the Microcomputer, Thomas taught himself the platform and started up a training company to train companies on how to use these new computers. This experience eventually led him to IT services.

    With an educational background in psychology and government, Thomas went back to school in 1991 and got his master’s in computer and information management. He says this additional education experience really helped him to better understand the business. Interestingly, IDEOLITY has always been “the IT resource” for their clients and has basically had them on monthly contracts. They were doing break/fix in the early days, mostly because things always broke. While they have a core group of clients who have been with them since the ’90s, many of their customers have been with them for about 10 years. Thomas also recommends continuing education and found some great resources at the Kauffman Foundation which helped him tie the technical to the business aspects at IDEOLITY. Listen to the end to understand the meaning of the title of this episode.

    • 34 min
    MSP Voice Episode 67 - "Predictable Success" with Phillip Poarch

    MSP Voice Episode 67 - "Predictable Success" with Phillip Poarch

    Podcast main page: www.mspvoice.com/
    Show-notes: www.mspvoice.com/msp-voice-episode-67/

    Guest: Phillip Poarch

    Company: Tolar Systems

    This week’s guest is Phillip Poarch with Tolar Systems out of Abilene, TX. Tolar has been in business since 1999 where they started with high-end consulting. In 2012 they switched over to the MSP model. Phillip has been with Tolar since 2012, the same year the changed their model. After educating their customer base on the MSP model they’ve had great success in Abilene and surrounding areas. By targeting verticals that have to deal with compliance they are able to use their expertise in security and compliance.

    To help their customers understand the importance of technology they share a book by Les McKeown called “Predictable Success: Getting Your Organization on the Growth Track-And Keeping It There”. The book talks about the life cycle of businesses and the importance of technology if they’re on a growth trajectory. By looking at the business's level of maturity, it helps them to recommend the technology they should be implementing.

    When I asked Phillip what technology he’s most excited about, he replied it’s is the upcoming release of the Rivian EV. It’s billed as  the first adventure based electric truck. Tolar has already pre-ordered one and they’re very excited for its release. You can find more on Rivian here: https://rivian.com/

    • 35 min

Customer Reviews

Hunter in Atlanta ,

Super Informative!

This show has quickly became one of my favorite podcasts to listen to. It’s really informative and engaging for me listen to other MSP’s across the country share their experiences and expertise.

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