No missed opportunities — prioritizing a data collection practice for every property | with Aaron Miller

In this episode of Hotel Moment, host Karen Stephens is joined by Aaron Miller, Vice President of CRM & Digital at Highgate. Together, they explore:

• The ongoing dialogue between professionals in the marketing space and why conferences like NAVIGATE are so important
• How starting his career in operations at The Venetian prepared Miller to tackle all of the challenges his later career would throw at him
• The expansion of Highgate’s international portfolio and how first-party data can still be a useful tool across unaffiliated independent hotels

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Connect with Aaron Miller here:

• LinkedIn
• Highgate

Connect with Karen here:

• LinkedIn
• Revinate

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Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.

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If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:

• Innovation in hospitality technology
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Check out the three most downloaded episodes:

• Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler 
• Guests define what luxury means today | with Shannon Knapp
• Your commercial strategy as an evolution and not a revolution | with Jennifer Hill