20 min
No Substitute for Customer Service (2021) Field Trip Podcast
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- Self-Improvement
When a teacher is out, a substitute to take over for the day isn’t a given. Many districts have a difficult time keeping a pool of substitutes that’s adequate to cover all vacancies. Today, we speak with Spring Grove Area School District about how they tackled this problem. With a focus on customer service, here’s how they built a reputation among substitutes for being a great place to work.
When a teacher is out, a substitute to take over for the day isn’t a given. Many districts have a difficult time keeping a pool of substitutes that’s adequate to cover all vacancies. Today, we speak with Spring Grove Area School District about how they tackled this problem. With a focus on customer service, here’s how they built a reputation among substitutes for being a great place to work.
20 min