Ready to go from chaos to control in your bar or restaurant? Call/Text Jason now at +19179832150 Get on the Ops Nerd Newsletter for insider tips and tricks for hospitality operators in three minutes a week or less. https://opsnerd.com Jason Littrell is a Restaurant Management Consultant serving ambitious and dedicated hospitality brands since 2009. *** In this video, Jason Littrell shares his journey as a seasoned management consultant focusing on optimizing operations for bars and restaurants in New York City. In this insightful video, Jason discusses: - The challenges of productizing a comprehensive offer - The importance of constant staff engagement and feedback in the hospitality industry - Utilizing project management software like Nifty for efficient task organization - The process of developing and scaling client solutions - The benefits of streamlined communication for effective problem-solving. 00:00 Employee frustration leads to high turnover costs. 03:34 Creating valuable product, gaining sales, and managing projects. 07:24 Tasks, API integration, sales, marketing, scalability planning. A Fresh Start After Layoff: "I lost my job, so I was laid off 3 weeks ago. Yeah. Today would have been my 3rd paycheck, and so I'm like, do I go out and get a job, or do I go out and, and create some more value for the marketplace? And so I chose the latter. I have not looked for a single job." — Jason Littrell [00:00:59 → 00:01:08] The Importance of Staff Feedback in the Workplace: "And so the staff should be constantly reminded, of how valuable they are, and they should always be asked, regular very regularly how they feel that management is doing." — Jason Littrell [00:01:47 → 00:01:58] ### Building Culture with Continuous Feedback: "So nudging the, the guests for feedback on the staff, guests for feedback on the management, staff for feedback on the management, staff for feedback on the guests, and then, systematizing and organizing all these post shift reports, net promoter score surveys, q 12 surveys, and, and helping, and helping management ownership understand what's actually going on in the restaurant from a soft touch point of view." — Jason Littrell [00:02:43 → 00:03:08] **Startups and Sales Challenges**: "I already know I know it's valuable, but I don't know how to convey that it's valuable in a way that's not gonna make people's eyes glaze over because I tend to get jargony and technical really, really fast." — Jason Littrell [00:03:53 → 00:04:02] **The Benefits of Using Nifty PM**: "The reason I liked it was because, one, I got an AppSumo deal for a lifetime. So it means that as long as they're in business, I have their I have access to their software. And so I have access to the software for a lifetime, but there's no monthly fee, which I like." — Jason Littrell [00:04:57 → 00:05:04] **The Power of Task Management Systems:** "So this is how airplanes are flown, this is how surgeries perform, this is how buildings are built." — Jason Littrell [00:05:32 → 00:05:36] Accountability in Task Management: "So there are things that I will be respond that I am responsible for, and every time I am, assigned a task on something, then, then it I get an email notification saying that you've been assigned this task, and then it gives me the deadline, the priority level, and all that stuff." — Jason Littrell [00:06:50 → 00:07:05] **The Journey of Building Scalable Systems**: "You have to do those things in that order because if you try to automate it when it's broken, then you're just gonna scale that system." — Jason Littrell [00:08:06 → 00:08:09] Jason Littrell, management consultant, NYC, bars, restaurants, systematize, optimize, staffing, scheduling, training, onboarding, sales, marketing operations, productize, value communication, nifty pm, project management software, AppSumo, user-friendly, Gantt charts, accountability, automation, scalable, coaching, consulting.
