Pairing People and Technology To Rethink Learning and Fuel Success with Jay Hartwig at Fox Restaurant Concepts (recorded at Chart 106)

Jay Hartwig, Director of People and Retention at Fox Restaurant Concepts, shares his insights on fostering a culture of growth and retention within the dynamic restaurant industry. With over 25 years of experience, Jay discusses the nuances of managing diverse brands and the importance of human connection in training and development.

Key Takeaways:

(04:56) Leveraging technology like Wisetail for training, while maintaining person-to-person interaction, is key to successful onboarding.

(07:33) Setting early expectations and fostering a driven culture at Fox Restaurant Concepts encourages growth and attracts like-minded individuals.

(09:38) First impressions during orientation are critical; a well-organized, welcoming start increases long-term retention.

(13:57) Despite the need for efficiency, the human component remains more important than technology at Fox Restaurant Concepts.

(15:43) Technology accelerates processes, but maintaining the human component is crucial to avoid becoming like everyone else.

(17:29) Encourage leaders to express appreciation openly; mentorship and shared experiences can positively impact team morale and career growth.

(20:00) The Council for Hotel and Restaurant Trainers (CHART) provides a unique space for hospitality trainers to share ideas, learn from each other and grow by stepping out of their comfort zones.

Resources Mentioned:

Jay Hartwig - https://www.linkedin.com/in/jay-hartwig-a8a0456/

Fox Restaurant Concepts | LinkedIn - https://www.linkedin.com/company/foxrestaurantconcepts/

Fox Restaurant Concepts | Website - http://www.foxrc.com

Wisetail | Website - https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

CHART: An Association of Hospitality Trainers - https://www.chart.org/

How to Rethink Engagement & Learning to Fuel Success - https://wisetail.com/rethink-engagement-and-learning-to-fuel-success-chart-106/

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