People Business w/ O'Brien McMahon O'Brien McMahon

Linda  Rossetti is a business leader, Harvard MBA, and pioneering researcher who has dedicated her career to advancing our understanding of personal and organizational transformation. She is the author of two books, Dancing with Disruption and Women & Transition. She also hosts a podcast called Destination Unknown.

Mentioned on the Show:
Dancing With Disruption (book) https://www.amazon.com/Dancing-Disruption-Approach-Navigating-Biggest/dp/1538169371Women in Transition (book) https://www.amazon.com/Women-Transition-Reinventing-Work-Life/dp/1137476540Destination Unknown (Linda’s podcast) https://pod.link/1445942178The War of Art by Stephen Pressfield (a must-read) https://www.amazon.com/War-Art-Through-Creative-Battles/dp/1936891026Time Codes: 
(1:39) - Welcoming Linda
(2:14) - What is the difference between a disruption, a change, and a transformation?
(9:47) - Can happy events be disruptions?
(15:33) - What happens to us when we face a disruption?
(23:26) - Can you tell people how they can let go more easily?
(28:16) - How does somebody know that their voice is buried and other voices have been piled on them?
(39:07) - Reframing emotions
(51:34) - Can you talk about what choice patterns are?

Brian Smith is the Founder and Managing Partner of IA Business Advisors, a consulting and coaching company, and co-author of The I In Team book series. He joins the show to talk about influence.

Mentioned in this Episode:
IA Business Advisors https://iabusinessadvisors.com/Individual Influence - Finding the I in Team (book) https://www.amazon.com/Individual-Influence-Find-Team/dp/1641467207Positive Influence - Be the I in Team (book) https://www.amazon.com/Positive-Influence-Be-I-Team-ebook/dp/B0BWPYWXK3Chet Scott - Built to Lead (former guest on PB) https://peoplebusinesspodcast.com/chetscott/Leadership and Self Deception (book) https://www.amazon.com/Leadership-Self-Deception-Getting-Out-Box/dp/1523097809Anatomy of Peace (book) https://www.amazon.com/Anatomy-Peace-Fourth-Resolving-Conflict/dp/1523001135Time Codes
(1:59) - What is influence?
(2:51) - How did you come to be an expert in influence? What was it that interested you?
(5:55) - When did you start to get interested in this?
(6:58) - What is an individual advantage?
(8:27) - How do we identify our advantages and what do we do with them?
(11:22) - What does the exercise to go inward and deeper look like?
(20:29) - What is your journaling like?
(21:29) - What would the titles be on those composition books be?
(22:30) - What do you write in your morning and evening journals?
(24:09) - Is there a special reason you review a journal or is it just when you feel like it?
(25:00) - Has it changed your writing knowing your daughter’s going to be reading it?
(27:12) - What have you gained from journaling?
(32:22) - What advice do you have to find the balance between proving yourself and staying authentic?
(36:28) - What’s “The Anatomy of Peace” about?
(38:09) - What are the differences and similarities between advantages and privileges?
(41:57) - How do we build accountability to ourselves?
(43:29) - What does it look like in your organization?
(45:44) - What are the biggest differences your new partner has found between your method and a more conventional one?
(47:56) -  What are you sick of talking about?
(48:57) - What are you most excited to be talking about?
(50:21) - What is the purpose of business?
 

Lisa Kleiman is the principal and founder of Speaktopia, a public speaking coaching and training organization. She has held management and consulting positions at Fortune 500 companies and has served as a faculty member at Boise State University for over 15 years teaching undergraduate and graduate English and Business & Managerial Communication courses. Lisa is the author of several books, journals, and other publications including You Got This: Everything You Need to Master Authentic Public Speaking (2019) and Public Speaking Journal (2021).

Mentioned in this Episode: 
You Got This: Everything You Need to Master Authentic Public Speaking https://www.amazon.com/You-Got-This-Everything-Authentic/dp/1632992329Speaktopia – Connect with Lisa’s coaching and training: https://speaktopia.com/Listen to previous episodes of People Business with Derek Gaunt and Gary Noeser to learn what professional negotiators can teach us Time Codes:
(2:00) - How does one become a communication coach?
(6:35) - What is passive communication? What is aggressive communication? And what is assertive communication?
(10:39) - People don't necessarily communicate one way all the time do they?
(12:18) - Can you talk about direct and indirect speaking?
(14:13) - Where do you begin when someone wants to become a more assertive speaker?
(16:31) - How do we get better self-awareness around how we are perceived by others?
(19:58) - How can you help with the fear of what seems like aggressiveness but is really assertiveness?
(23:11) - How would you suggest I handle a situation where I need to be direct and appropriate?
(26:34) - What happens if the person reacts poorly?
(31:11) - What do we do when an aggressive speaker comes to us?
(33:31) - What are things people can say when somebody is mean to them?
(35:41) - How do you deal with someone who has a passive style?
(40:04) - How do you repair a situation when someone has gone too far?
(42:02) - Do you have any exercises to help people to move into a more assertive direction?
(49:52) - Anything we didn't cover or that you'd like to share?

Mat Duerden is a Professor of Experience Design and Management in the Marriott School of Business at Brigham Young University. He is the co-author of the book Designing Experiences. He joins the show to talk about the elements of experience design and the framework anyone can use to enhance the experiences they plan for themselves and others.

Mentioned in the Episode:
Designing Experiences by Mat Duerden and J. Robert Rossman: https://www.amazon.com/Designing-Experiences-Columbia-Business-Publishing/dp/0231191685The Power of Moments: https://www.amazon.com/Power-Moments-Certain-Experiences-Extraordinary/dp/1501147765Day One app for journaling: https://dayoneapp.com/Land of the Dead book on storytelling: https://www.amazon.com/Land-Dead-Lessons-Underworld-Storytelling/dp/1626727317How to Tell a Story from The Moth: https://www.amazon.com/How-Tell-Story-Essential-Storytelling/dp/059313902XYou Are a Storyteller Podcast from Brian McDonald: https://writeinvisibleink.com/episodes/Think Again by Adam Grant: https://www.amazon.com/Think-Again-Power-Knowing-What/dp/1984878107Timestamps: 
(2:28) - How does one get into experience design? 
(6:02) - Why is experience so important?
(9:07) - What’s the scope of the experience design?
(16:50) - Where does somebody start with this?  What are the first steps?
(23:32) - Can you talk about what the anticipation phase of the experience is?
(27:03) - What are some good threshold moments?
(32:46) - What are the six experience gate elements?
(37:07) - Is there anything you would add to the ‘blocking’ element?
(41:36) - What are the best ways to bring people together in a group for an experience?
(50:15) - What is the reflection phase and why is it so important?
(1:02:08) - What words of wisdom do you have for someone who’s planned out this experience and things go wrong?
(1:09:34) - How can people integrate this into their daily lives?

Jim Conti is the Talent Partner at Hyde Park Venture Partners. In this role, Jim provides strategic talent support and consulting to the firm's portfolio of companies. In this conversation, we talk about how to build a people strategy in a lean, fast-paced environment and the lessons he's learned from working across a venture-backed portfolio of companies.
 
Mentioned in this Episode: 
Hyde Park Venture Partners https://www.hydeparkvp.com/Jim Conti on LinkedIn https://www.linkedin.com/in/contijcPeople Business episode with Mike Sarraille https://peoplebusinesspodcast.com/from-the-battlefield-to-the-boardroom-w-mike-sarraille/Time Codes:
(2:19) - Introducing Jim Conti
(2:35) - What is Hyde Park Ventures and what is your role there?
(6:01) - What does the firm look for when making an investment?
(16:44) - What are the common misconceptions leaders have that you have to help with right from the start?
(22:19) - What advice do you have for leaders who are looking to build a team? What are the ways you should be evaluating the talent?
(31:30) - How do you advise leadership teams to build trust with their people?
(35:40) - Is it good to bring our ‘whole self’ to work or not so much?
(44:16) - How do you recruit good people when you don’t have money or stability to offer?
(47:57) - What do you say to someone who says we’ve just lost out on a great candidate? 
(50:04) - Is slowing down and making the workplace human-centered something HR does?
(56:11) - How are you seeing companies evolve the funnels they’re using to get different types of talent?
(59:39) - What, in your mind, is the purpose of business?

For twenty-five years, Bonnie Low-Kramen worked as the personal assistant to Oscar-winner Olympia Dukakis. Now she writes, coaches, and speaks to audiences of business leaders and assistants, helping them each make the most of this powerful relationship. 

Mentioned in this Episode:
Staff Matters: People-Focused Solutions for the Ultimate New Workplace: https://www.amazon.com/Staff-Matters-People-Focused-Solutions-Workplace/dp/0976326841 Bonnie’s Be the Ultimate Assistant In-Person Workshop: https://www.bonnielowkramen.com/workshops/ultimate-assistants/btua-live/Connect with Bonnie on LinkedIn: https://www.linkedin.com/in/bonnielowkramenTime Codes: 
(2:14) - Introducing Bonnie
(3:11) - Are we talking about administrative professionals or executive assistants?  Are there differences?
(5:02) - How has this type of work evolved over time?
(9:57) - How do you think of the virtual assistant in the scheme of things?
(12:35) - How do I know when it’s time to hire an assistant?
(18:26) -  How do I evaluate and assistant in an interview?
(21:51) - What advice do you have for someone applying for an assistant job?
(28:04) - What do you call the person who hires the assistant?
(30:24) - What are the best practices for onboarding?
(38:24) - How often do you suggest one on ones?
(42:18) - What do you say to the people who aren’t comfortable giving up control?
(44:36) - What are the best practices for giving feedback?
(50:50) - What does development look like in this profession?
(53:58) - What advice do you have to make sure the system works when the assistant steps away?
(56:58) - What advice do you have for the single assistant?