People first retail, your team are your true champions with Will Sullivan, The Met Dexibit: The Data Diaries

Sometimes, "where can I find the gift store?” is the most important question you’ll answer at your visitor attraction. Will Sullivan, Head of Visitor Experience at The Metropolitan Museum of Art sits down with us to discuss how we can drive revenue by people and experience first leadership. Through understanding the 360 holistic visitor experience via data and strategies to align retail arms with your attraction’s mission - you create impactful memories that your visitor takes home forever.