People Profits & Purpose Podcast with Nick Psaila Nick Psaila: Business speaker, Mentor, Author, Thought Leader

A successful organisation will have some form of management system.
So, if you’re thinking about working in the world of NDIS, OR if you’re contemplating growth in any area (and you should be) remember that anything that lifts the standards of your company, will drive business.
This is a way to differentiate yourself in the market and give yourself a distinct competitor advantage. Certification will always facilitate growth and performance!
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On Coaching Conversations, today’s guest speaker is Natasha from QMS, a leading provider of assessment and certification services.
QMS is a CAB – a conformity assessment body. Natasha anchors a people-driven team that simplifies certification and makes things super easy for businesses.
If this critical certification is on your to-do list, here’s how you can learn to expand your opportunities and participate in tenders!
Time Code/Show Notes
0.26  Introducing QMS and Natasha – a brilliant system auditor, manager and consultant, highly experienced across NDIS, risk management, work, health and safety, health care and so much more.
2.03  QMS have powers to certify organisations to international standards. When you meet a special set of requirements, certification will set you above others in your industry.
4.10  Nick and Natasha discuss the evolution of HR. HR is about empowering people to achieve organisational goals. Is it mired in paperwork? Are people scared of HR? How has it changed over the decades?
5.54  NDIS exists to support people with disability. Unregistered and registered providers have access to different need groups.
Natasha and QMS can make recommendations to the commission to assist businesses with registration. In fact, they get organisations “ready” to work in the NDIS sphere. Making sure you have policies and procedures in place as quality indicators.
8.25 Have you considered how to become NDIS accredited?
There are opportunities across many industries – ie. construction businesses to build houses for NDIS participants. It can be both philanthropic and financial in reward.
8.50   When you become accredited in any area, you have lifted your
organisation’s standards. In construction, it has brought recent reward with 140 registered NDIS builders having received an extraordinary number of opportunities in a short space of time.
10.52  If you’re a builder, you require sound accreditation to build a certain standard of disability accommodation. There are design rules for dwellings to meet requirements with a huge demand for more accommodation across the country.
13.07  How do you prepare to become certified, so you can take on NDIS jobs?
 Know what you want your business to achieve and how you want your business to support NDIS participants to support your application process.
14.27   Do you have a management system certified to an international standard? Often this is a requirement if you’re applying for tenders! For example, areas in asbestos and demolition.
Build efficiencies and elevate business. Accreditation to a quality management system will win you jobs over those you do not have them.
17.02  It’s never too early to seek ISO certification. Build your management system around those standards anyway… it’s not a bad thing to have an un-accredited system.
20.25  For more information on this podcast and how you can certify your business with QMS, reach out to Nick and Chris at ask@upcoach.com.au or contact Natasha direct, by Googling QMS or email NDIS@QMS.com.au today.
 

EPISODE IN BRIEF
In today’s episode of Coaching Conversations, Nick and Chris break down the pros and cons of running a business with your life partner.
How do you maintain a healthy business pairing AND nurture your personal relationship at the same time? If your significant business-other is also a dear friend, are there lines and where do you draw them?
Maintaining business and personal relationships is never easy but there’s wisdom in experience, and Nick has coached hundreds of couples in this space – and seen many great duos flourish when balance is maintained.
It’s all good stuff so let’s get into it…
Time Code/Show Notes
0.26  Intro: Is your business partner your life partner? How challenging has this been for you both?
2.49  This ultra-important topic impacts more couples than you think. Business stress/financial stress will almost always test a good relationship.
4.37   The first element to understanding is to be clear that you’re wearing two hats. Nick says it is very important to acknowledge that our partners cannot possibly be everything to us – and nor should they.
In simple terms, when you’re at work, your business hat is firmly on; likewise, at home, you wear your home hat. If someone has to wear both; there is often resentment from the other partner.
7.56  The second point to observe is that both parties must have an end goal. What are you both working towards? Do you still have a shared common purpose? Otherwise, everything becomes Groundhog Day.
Understand your personal purpose but also understand the business objective and goals.
11.16  Every few months arrange a meeting to review purpose and energy. Do you both still have the same objectives? Do you need to reset goals… expectations…  do you still get the same satisfaction?
14.41  If you are not working towards the same objective, things will start to come unstuck on site – and at home. You owe it to yourselves to stay the path on shared purpose or it WILL unravel.
17.30  Face conflict head-on. Immediately. If you don’t address it at work, it sure as heck will come up at home; and often more than once. This creates holes in trust and a fear of belittlement. If it can’t be addressed at work, it can become a free-for-all behind closed doors and this is toxic.
19.19  24 hour conflict resolution needs to happen; deal with it immediately and move on. Face facts, get home and leave emotion at the door. Retain your compassion. But know that talking through issues without emotion can often be the key to real resolution.
21.50  Much of the time, petty items can twist up the anxiety dial. The third piece of advice is this; Time together and time apart for “you’, is imperative.
22.32  You have to work hard to keep the joy in the relationship – the joy of seeing each other for the first time; hanging out, encouraging balance. Being with them - and being without them. That’s the swinging pendulum. Be comfortable with both.
25.20 Number four: stop talking shop when you get home. Don’t let your kids grow up thinking all Mum and Dad talk about is business.
28.20  Organise the final 15 minutes of your day to plan for the next day. This will ensure you feel at ease and prepared; therefore it will be easier to be ‘present’ with your children and partner. Train yourself to switch `off’ the business switch and turn `on’ the family switch.
31.00   How can Nick and Chris help you and your partner draw boundaries between work and personal life? Reach out to ask@upcoach.com.au
 
EPISODE SUMMARY
Finding it difficult to live and work with your life partner?
Firstly, remember you’re both wearing two hats. One is for home and one is for work. As far as possible, try not to wear two hats at once!
What’s your end-goal? Keep checking that your objectives are the same. And then check again.
Remember to nip conflict at the source. Don’t wait until you get home. This is a deal breaker.
Make tim

In today’s episode of Coaching Conversations, Nick and Chris pivot 180 to look at how your personal life can influence or directly result in a highly profitable business.
Sounds contradictory? Not if your business success is a reflection of you.
Learn about Nick’s four steps to personal success so you can reclaim time, encourage learning, adopt the concept of giving and focus on family.
If you are the business owner who says “I have no time”, this episode is for you. In fact, it might just be the wake-up call we all need….
 
Time Code/Show Notes
0.26  Intro: Nick is a firm believer that your business reflects how you function outside of it!
3.42  There are key areas in your personal life that you must look after in order to become successful. Business success is all in the numbers but the complex part is how you ‘show up every day’ and the person you are becoming.
6.36  Step 1 – Time. Reclaim and own your time.
Learn to recognise that you are your best employee and you deserve reward. That could be sitting down for 20 minutes for lunch – stretching on a foam roller – or taking time for you in the areas that you value.
9.43  Make time-out for yourself a non-negotiable. If you are important to you, you will make time. Eat food that sustains you, exercise for your very best performance. Create time to make yourself happy and healthy outside of the office or work site.
11.28  Step 2 – Personal Development.
Learning; reading, networking, listen to a podcast, attending a seminar, creating an open mindset of improving your mind but don’t neglect the body.
13.54  Choices are what set you apart from others. You have access to the world in the palm of your hand – the internet. Ask yourself how you become a better person. This is the end game and you have control over the result.
15.10  There are must-reads and must-hears…. Anthony Robbins, The Way of the Peaceful Warrior etc. Seek to make the best use of those times you are (semi) uncontactable (driving to work for example). Self improvement can be both personal and business development at the same time.
17.01  Step 3 – Give. The Law of Reciprocity means having compassion, gratitude. Kindness costs nothing. It’s the greatest gift of all. Remember that all the `stuff’ does not matter. An attitude of gratitude towards your staff is invaluable.
21.11  If you give without the expectation of receiving, Nick calls this karma. You will be rewarded and it may not be in dollars – success is NOT measured in money. Success is not 5000 followers on Instagram. Success is ultimately anchored in happiness and contentment.
Discontent is a virus. The search for contentment can easily be linked to buying more, gambling more, taking more insane risks. STOP. If you are content with nothing, you are HAPPY.
22.33  Simplicity is often the best solution. If you break the cycle through compassion and give first, you are halfway there.
24.12  Step 4 – Family First.
Doesn’t have to mean biological. Friends fit this category, often more than ‘family’. Look after your inner circle, spend time with the people you love in this lifetime. Time, effort and energy is required – and there’s nothing better than giving everything you have to bring people together.
28.43 Contentment follows when you look after and enjoy your “family”. Make the effort. Make the time. Time is all you have and no one is around forever.
Chris says you only have 18 summers with your children before they go off and make their own lives.
33.00  If you tick all these boxes, imagine how improved business and life can become.  All you need is half an hour a day to listen to something on your way home. Listen and learn and grow.
36.40  For info on how Nick and Chris can help you review the four steps to personal fulfilment reach out to ask@upcoach.com.au
 
EPISODE SUMMARY
If you work 50 weeks a year to have just two off, it’s time you did that quick audi