Peoplecast Media Partners Corporation

Introducing Dr. Heather Walker – Organizational Psychologist, Levity Enthusiast, and Creative Founder/CEO/Podcast Host of Lead with Levity. In this episode, Heather helps us round out our discussion about Inclusive Service by doing what we do best here on Peoplecast… humanizing it! Tune in as we discuss: 
The definition of levity How to use levity to build authentic and meaningful connections The importance of levity in a work setting How to serve with levity And much more!  
MORE ABOUT LEAD WITH LEVITY 
Lead with Levity LLC is a leadership consulting firm in Austin, Texas that provides executive-level insights and services, giving clients a roadmap of necessary steps toward becoming an employer of choice. We believe that people are capable of greatness beyond what they can see and know—once they have the blueprint to unlock their potential. 
 
CONNECT WITH HEATHER 
leadwithlevity.com | Lead with Levity Podcast | LinkedIn | Facebook | Instagram | YouTube | Pinterest 
 
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Introducing Jordan Goldrich – Founder, CEO, & Podcast Host at Workplace Warrior Inc. In this episode, Jordan reflects on his background in Social Work and Executive Coaching and walks us through tactics for navigating abrasive or difficult customers. Tune in as we discuss: 
How to stay respectful even if your brain is telling you not to How to give negative feedback without damaging relationships How to manage personal triggers The difference between compassion and sympathy And much more!  
MORE ABOUT JORDAN 
Jordan Goldrich coaches successful executives who are labeled as abrasive to be completely authentic and drive results without damaging relationships. Jordan is co-author of Workplace Warrior: People Skills For The No-Bullshit Executive. He is a Chief Operations Officer, Master Corporate Executive Coach (MCEC), Professional Certified Coach (PCC), Licensed Clinical Social Worker, and Certified Marshall Goldsmith Stakeholder Centered Coach. He is producer and host of the podcast, Workplace Warrior®: Drive Results Without Damaging Relationships®. 
 
CONNECT WITH JORDAN 
workplacewarriorinc.com | Facebook | LinkedIn | Twitter 
 
OTHER RESOURCES MENTIONED 
Tip Sheet (How to Select an Executive Coach)  
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Introducing Charles Leddy – CEO of Presidian Hotels and Resorts. It’s no secret the past couple years have been rough on the hospitality industry, but Charles shares some wisdom on how he and the rest of the Presidian team navigated these tumultuous times. Tune in as we discuss: 
Pivoting during COVID Service Recovery Defining purpose & setting a mission How to drive employee engagement and accountability  The benefit of leadership development programs And much more!  
MORE ABOUT CHARLES 
Charles Leddy is an accomplished business leader with over 20 years of executive management experience with some of the world’s leading companies, including McKinsey & Company and Starbucks Corporation. Prior to taking on executive-level roles, Charles established his foundational capabilities in corporate finance (investment banking), corporate M&A and accounting. Responsible for the overall leadership and corporate strategy of Presidian, he is an expert in project feasibility, corporate finance, marketing, strategic planning, acquisitions, and general management. Charles graduated with academic distinction from the Darden Business School at the University of Virginia. He holds an undergraduate degree in Business Administration & Accounting from Washington and Lee University. 
 
CONNECT WITH PRESIDIAN 
presidian.com | Facebook | LinkedIn | Twitter 
 
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Introducing Jillian Berman – R.N. at Rady Children’s Hospital in San Diego, CA. After decades of experience as a Pediatric Trauma Nurse, Jill has transitioned to the role of supervisor and mentor within her unit. Throughout this episode, she walks us through the ins and outs of inclusive service in the healthcare industry. Tune in as we discuss: 
The importance of inclusive service in healthcare Navigating tricky patient/family situations How to build trust with patients Practical tips for new nurses And so much more!  
MORE ABOUT JILL 
Jillian Berman BSN, RN, CPEN has been practicing as a pediatric nurse for 33 years at Rady Children’s Hospital. She has worked in various areas of the hospital over the years and is the Educator/Supervisor of the Emergency Department. Jillian is the mother of 2 wonderful children (now adults) and feels privileged to have all the opportunities afforded to her. 
 
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Introducing Craig Parks – Director of Youth Programming at Temple Solel in San Diego, CA. Multi-talented and filled with nuggets of wisdom, Craig touches on several topics including:  
What it means to go above and beyond for your community How to lead and incentivize young people How to navigate parent relationships The impact of empowering your staff And much more!  
MORE ABOUT CRAIG 
Camp Director, Musician, Parent Educator, Special Needs advocate, and Dad to two kids, Craig Parks wears many hats for the same goal: to bring more peace and joy to our world. He created Parks & Pals, a music channel on YouTube with his son, and a show with his young daughter called Parks Party Central where you can find two of the 62 episodes on Youtube! You can learn more about his work by writing to him at craigparks@parentingharmony.com. 
 
CONNECT WITH CRAIG 
Instagram | www.parentingharmony.com  
 
CRAIG’S BOOK/SPEAKER RECOMMENDATIONS: 
Naomi Levy – Einstein and the Rabbi: Searching for the Soul  Alan Morinis – Everyday Holiness: The Jewish Spiritual Path of Mussar  Abraham Joshua Heschel – See Titles Here   
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Introducing Loren Radzik – Operations Manager & Sales Consultant at Verizon. Recognized as one of the Top 10 Verizon Salespeople in the country for multiple years running with zero negative customer reviews, Loren helps us unpack what it means to deliver award-winning customer service. Tune in as we discuss: 
Managing a customer-facing role as an introvert How to show customers you care How to leverage storytelling in a service or sales role How to not take things personally Practical tips for managers to help their people deliver stellar service And much more!  
MORE ABOUT LOREN 
Loren was born and raised in South Africa and immigrated 20 years ago to the US. She’s passionate about people and connection and strives to have people feel heard. Her goal is to sell with integrity and have customers walk away feeling well taken care of.  
 
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