Pints & Polishing Auto Detailing Podcast Nick Walters and Marshall Hill

In this conversation, Marshall and Nick discuss various topics including their drink choices, car shows, preferences for cars and appliances, and the crossover between different car brands. They also touch on the importance of quality and the changing landscape of car shows. The conversation concludes with a discussion about the size and practicality of mid-sized SUVs compared to luxury sedans.

The conversation covers various topics related to the detailing industry, including the preference for sedans, the profitability of different services, the pricing and challenges of PPF, the use of wheel coatings, and the importance of staying focused on core processes. The hosts discuss the need for high-level shops to address pricing issues in the PPF business and the potential impact on the industry.

They also emphasize the importance of knowing what makes the most money in your business and staying true to your expertise. The conversation concludes with a discussion on the HyperClean Specialist Facebook group and the value of community in sharing experiences and knowledge.

Takeaways



Car shows have evolved and now feature a diverse range of cars, making them more interesting and appealing to a wider audience.

Appliances, such as ovens and refrigerators, can last a long time if properly maintained, despite the perception that they don't make them like they used to.

The crossover between different car brands allows for more options and variety for consumers, but it also raises questions about brand identity and uniqueness.

Mid-sized SUVs may not always provide enough space and practicality for growing families, and luxury sedans can offer a more comfortable and spacious alternative. There is a preference for sedans among certain customers, and some individuals remain loyal to sedans despite other options.

Profitability per service is an important consideration, and different services have different profit margins.

The pricing of PPF has become a contentious issue, with some high-level shops questioning the practices of film companies.

Staying focused on core processes and knowing what makes the most money in your business is crucial for success.

The HyperClean Specialist Facebook group provides a valuable community for detailers to share experiences and knowledge.

Chapters



00:00 Introduction and Drink Choices

02:24 The Evolution of Car Shows

06:09 The Longevity of Appliances

09:21 The Crossover Between Car Brands

15:12 Scratches and Damage to Cars

17:35 Night Vision and Thermal Vision in Cars

23:12 Mid-sized SUVs vs. Luxury Sedans

25:03 The Sedan Preference and Loyalty

27:00 Profitability and Pricing in the Detailing Industry

30:50 The Importance of Staying Focused on Core Processes

39:47 The Use and Challenges of Wheel Coatings

43:19 The Debate on Using Water-Based Sprays on Ceramic Coatings

48:57 The Value of Proper Prep and Focus on Core Processes

53:48 The Importance of Community in the Detailing Industry

In this episode, Marshall and Nick discuss various topics related to car care and detailing. They start by talking about coating chrome wheels and aluminum wheels, highlighting the differences and considerations for each.

They then discuss the best methods for removing dog hair from car interiors, including using dressing or fabric softener spray. The conversation also covers the importance of proper prep before applying ceramic coatings and the potential issues with dealership paint jobs.

They conclude by discussing the need for marketing and the importance of investing in paid advertising. The conversation revolves around the importance of image and branding in business.

The guys discuss the need for businesses to present themselves in a professional and high-quality manner to attract customers and build a lasting brand. They use analogies such as the Blair Witch Project and Jerry Seinfeld to illustrate the difference between short-term success and long-term sustainability.

They also emphasize the importance of investing in marketing and protecting assets, such as cars, through coatings and PPF.

The conversation concludes with a discussion on the challenges of dealing with customers who think they know everything and the importance of being honest and transparent as a business.

Takeaways



Consider the differences and specific considerations for coating chrome wheels and aluminum wheels.

Use dressing or fabric softener spray to effectively remove dog hair from car interiors.

Proper prep is crucial before applying ceramic coatings to ensure optimal bonding and longevity.

Dealership paint jobs may have hidden defects or issues that need to be addressed.

Investing in paid advertising can help boost business and reach a wider audience. The way a business presents itself to the outside world is crucial for long-term success and sustainability.

Investing in marketing and maintaining a professional image is essential for attracting customers and building a strong brand.

Protecting assets, such as cars, through coatings and PPF can prevent issues like clear coat failure and maintain their value.

Being honest and transparent with customers is important, and it's okay to admit when you don't know something.

Customers who think they know everything can be challenging, but it's important to handle them with patience and professionalism.



Chapters



00:00 Introduction and Beer Fridge Cleanup

06:58 Removing Dog Hair from Car Interiors

13:40 The Importance of Proper Prep for Ceramic Coatings

19:05 Hidden Defects in Dealership Paint Jobs

23:30 The Need for Marketing and Paid Advertising

30:17 The Importance of Image and Branding

33:43 Investing in Marketing and Maintaining a Professional Image

41:37 Protecting Assets through Coatings and PPF

46:43 Dealing with Customers Who Think They Know Everything

53:24 The Power of Honesty and Transparency

In this conversation, Marshall and Nick discuss various topics including their recent experiences, car purchases, extreme weather conditions, and classic car wheels.

They also touch on the importance of communication and gratitude in business. The conversation transitions smoothly between these subjects. In this conversation, Nick and Marshall discuss the importance of pickup services for high-end clients and the role of transport trailers in the detailing industry.

They also touch on the significance of knowing how to drive a manual car and the versatility of the TRX product. The conversation concludes with a discussion on where to get news and the value of service-based businesses.

Takeaways



Effective communication and gratitude are essential in business.

Extreme weather conditions can impact work schedules and require adjustments.

Classic car wheels have a unique aesthetic and are often associated with specific time periods.

The enjoyment of driving and experiencing different cars can be a motivating factor in the car care industry. Pickup services are essential for high-end clients who are unwilling to drop off their cars at a detailing shop.

Knowing how to drive a manual car is important for detailers as it allows them to move and service a wider range of vehicles.

The TRX product is highly versatile and can be used for various cleaning tasks, including tires and wheels.

It is important to choose reliable news sources and stay informed about current events.

Service-based businesses are becoming increasingly important in today's economy.

Chapters



00:00 Introduction and Discussion of Recent Experiences

02:00 Navigating Car Purchases and Personal Growth

03:58 The Importance of Communication and Gratitude in Business

07:06 Opinions and Emotions Surrounding Recent Events

09:23 Discussion of Conspiracy Theories and Climate Change

12:39 The Aesthetic Appeal of Classic Car Wheels

15:14 Navigating Extreme Weather Conditions in the Car Care Industry

19:20 The Joy of Driving and Experiencing Different Cars

22:47 Discussion of New Bronco and Design Choices

26:47 Exploring the Business Model of Industrial Cars

34:54 The Significance of Manual Cars

41:42 Choosing Reliable News Sources

55:44 The Rise of Service-Based Businesses

In this episode, Marshall, Nick, and Brian discuss the importance of building genuine relationships in business. They emphasize the value of spending time with successful people and learning from them.

They also highlight the need for confidence in oneself and the ability to have meaningful conversations. The hosts caution against relying on inspirational quotes and social media gurus for success, and instead encourage listeners to focus on building valuable relationships and providing excellent service.

Building strong relationships is crucial for success in business. Understanding the game being played and valuing relationships with vendors and customers is key. It's important to support and spend money with people who provide value and excellent customer service.

The top 10% in any industry share information and opportunities, so it's important to maintain a good reputation. Burning bridges and badmouthing others can have negative consequences. Building relationships and choosing the right teams to align with is essential for long-term success.

Takeaways

Building genuine relationships with successful people can lead to opportunities and growth in business.

Confidence in oneself and the ability to have meaningful conversations are key factors in building relationships.

Spending time with successful individuals and learning from them can be invaluable.

Relying on inspirational quotes and social media gurus for success may not be effective.

Providing excellent service and being reliable are important aspects of building relationships in business. Understanding the game being played is crucial for success in business and life.

Building strong relationships with vendors and customers is essential.

Support and spend money with people who provide value and excellent customer service.

Maintain a good reputation and avoid burning bridges by being respectful and professional.

Choose the right teams and align yourself with people who can help you succeed.

Chapters



00:00 Introduction and Discussion on Building Relationships

13:00 The Pitfalls of Relying on Inspirational Quotes and Social Media Gurus

16:30 The Importance of Building Relationships for Success

20:33 The Impact of Relationships on Life and Business

31:35 Understanding the Game

36:21 The Value of Relationships

43:01 Supporting and Spending Money with People Who Provide Value

48:33 Maintaining a Good Reputation

53:32 Choosing the Right Teams

In this conversation, Marshall and Nick discuss various topics, including the lack of cold beer, their experiences during the 4th of July holiday, muscle cars, and the popularity of Tesla vehicles.

They also touch on the challenges of making money on electric vehicles and the trend of customizing Tesla Cybertrucks. The conversation covers various topics including the importance of paying a premium price for top-quality service, the domino effect of detailing, the use of different products for different purposes, the unpredictability of water spotting, and the limitations of car washes.

In this conversation, Nick and Marshall discuss the importance of understanding the reality of car washes and how to communicate that to customers. They emphasize the need to manage customer expectations and explain that car washes are not always able to remove all chemicals from the surface of the vehicle, which can lead to damage.

They also discuss the concept of purpose and how it relates to choosing the right ceramic coating for a vehicle. They highlight the importance of considering the length of ownership and the customer's habits when recommending a coating. They also touch on the topics of resolve, delusion, and the challenges of running a business.

Takeaways



The availability of truly cold beer seems to be diminishing, with many establishments not keeping their beer as cold as it used to be.

The 4th of July holiday has become bigger and more significant over the years, with more people taking time off and celebrating.

Muscle cars, like the Chevelle SS, evoke nostalgia and admiration, but they may not always be as fast as modern electric vehicles like Teslas.

The Ford CEO's comments about the challenges of making money on big electric SUVs and trucks highlight the need for manufacturers to consider smaller electric vehicles.

The Tesla Cybertruck has gained popularity, but some people find the design and wraps to be unappealing or poorly executed. Paying a premium price for a service ensures that the provider will handle any mistakes or issues that arise.

The domino effect in detailing refers to the tendency for one task to lead to another, resulting in more work than initially anticipated.

Different products have different purposes and should be used accordingly. For example, rinseless or waterless products are best for light cleaning, while last step products like Slick are ideal for finishing touches.

Water spotting can occur on any surface, regardless of the type of protection applied. There is no foolproof way to prevent water spotting.

Car washes can vary in their effectiveness and may not always remove all chemicals or residue from the vehicle's surface. Car washes are not always able to remove all chemicals from the surface of a vehicle, which can lead to damage.

When recommending a ceramic coating, it's important to consider the length of ownership and the customer's habits.

Resolve and purpose are important factors in making decisions about car care.

Running a business requires both hard work and smart work.

Creating relationships and tapping into networks can greatly benefit a business.

Chapters



00:00 Introduction and Where to Find Them Online

04:10 The Disappearance of Cold Beer

09:31 The Growing Significance of the 4th of July

13:21 Muscle Cars and Nostalgia

21:10 The Popularity and Customization of Tesla Cybertrucks

24:24 The Importance of Paying a Premium Price

29:30 The Domino Effect in Detailing

32:49 Using Different Products for Different Purposes

39:48 The Unpredictability of Water Spotting

43:11 The Limitations of Car Washes

53:30 Managing Customer Expectations and the Reality of Car Washes

57:44 Choosing the Right Ceramic Coating Based on Ownership Length and Habits

01:01:36 The Importance of Resolve and Purpose in Car Care

01:06:38 The Difference Between Hard Work and Smart Work in Business

01:09:19 The Benefits of Creating Relationships and Tapping into Networks

In this episode, Marshall and Nick discuss the progress of their compound and polish products and the challenges they face in bottling them.

They also talk about their upcoming sale and the changing trends in the detailing industry. They share their experiences with luxury vehicles and the importance of a luxury ride. They discuss the seasonality of compounding and polishing, with Nick mentioning that winter is a popular time for compounding due to salt damage.

They also touch on the importance of protection from UV rays and the damaging effects of the sun on paint and interiors. In this conversation, Nick and Marshall discuss the importance of protecting car interiors, particularly from UV rays.

They emphasize the benefits of using ceramic window tint and high-quality interior cleaning products. They also caution against getting into the tinting business without proper training and preparation.

The conversation then shifts to the topic of industry influencers and the need to be cautious about who you align yourself with. They encourage listeners to focus on building a network of like-minded individuals and to prioritize their own businesses and customers.

Takeaways



The compound and polish products are still in progress, with challenges in finding the right bottle design.

Winter is a popular time for compounding due to salt damage on vehicles.

Protection from UV rays is important to prevent paint and interior damage from the sun.

Luxury vehicles provide a nostalgic experience of a comfortable and plush ride.

The detailing industry is changing, with a focus on simplified product lineups and one-step solutions.

The upcoming sale will offer savings on favorite products.

The hosts share their experiences with luxury vehicles and the joy of driving them.

The hosts discuss the seasonality of compounding and polishing, with different regions and types of vehicles influencing the demand.

The hosts emphasize the importance of protection and shine during the summer season.

The damaging effects of UV rays on paint and interiors can lead to oxidation, cracking, and fading.

Garages are valuable for protecting vehicles from sun damage in the sunbelt regions.

The hosts mention the nostalgic Armor All commercials that showcased the restoration of interiors in junkyard cars. Ceramic window tint is the best way to protect car interiors from UV rays.

Using high-quality interior cleaning products is essential for maintaining and protecting car interiors.

Entering the tinting business requires proper training and preparation.

Be cautious about aligning yourself with industry influencers and focus on building a network of like-minded individuals.

Prioritize your own business and customers above all else.

Chapters



00:00 Introduction and Compound and Polish Update

08:08 Preparing for a Big Week and Summer Trends

14:38 The Changing Landscape of Compounding and Polishing

25:18 The Effects of UV Rays on Paint and Interiors

28:45 The Value of Garages in Sunbelt Regions

37:43 The Nostalgic Armor All Commercials

43:09 Starting a Tinting Business: Dos and Don'ts

46:27 Beware of Industry Influencers

52:10 Prioritizing Your Business and Customers