Welcome to the most influential and listened to podcast for the Car Care Industry. We are the #community that brings you fresh perspectives, real talks, motivational encouragement and we probably will be drinking some fine fermentations while we do it...but if you want to watch live then join in for the live feed on Facebook.com/hypercleanstore . Grab A Pint And Enjoy 🍻
Growing Your Team How Do You Succeed? Plus, an $8k Broken Side Window! Episode #813
This is a fun episode on an $8k broken side window on a car plus some talk about how to grow as a leader.
In this episode, Marshall and Nick discuss various topics including grilling steaks, different approaches to seasoning steaks, different techniques in car detailing, dealing with negative comments on content creation, whiskey and distilleries, car flops and failures, and the challenges with electric vehicle infrastructure. In this conversation, Nick and Marshall discuss the challenges of hiring and leading a team in the detailing industry.
They emphasize the importance of finding the right balance between being understanding and holding team members accountable. They also highlight the need for clear procedures and documentation to ensure consistency and efficiency in the business.
The conversation delves into the development of leadership skills and the pitfalls of being a know-it-all leader. Lastly, they touch on the topic of fair compensation for team members and the need for open-mindedness in business.
Experiment with different techniques and seasonings when grilling steaks to find your preferred method.
Don't let negative comments discourage you from creating content. Learn to laugh them off and focus on the positive feedback.
Infrastructure plays a crucial role in the success of new technologies, such as electric and hydrogen vehicles.
Convenience is an important aspect of infrastructure, as seen in the popularity of gas stations and stores like Buc-ee's.
The automotive industry has seen its fair share of car flops and failures, highlighting the importance of market research and understanding consumer preferences. Finding the right balance between understanding and accountability is crucial when leading a team.
Clear procedures and documentation are essential for consistency and efficiency in the business.
Developing leadership skills requires open-mindedness and a willingness to learn from others.
Fair compensation for team members is important for employee satisfaction and retention.
Being a know-it-all leader can hinder business growth and success.
00:00 Introduction and Car Care Products
01:09 Discussion on Weather and Grilling Steaks
05:49 Different Techniques in Car Detailing
08:39 Dealing with Negative Comments on Content Creation
10:27 Discussion on Whiskey and Distilleries
12:41 Conversation about Car Flops and Failures
25:13 Importance of Convenience in Infrastructure
26:17 Challenges with Electric Vehicle Infrastructure
27:16 The Challenges of Hiring and Leading a Team
34:21 Dealing with Underperforming Team Members
37:10 The Importance of Proper Procedures and Documentation
43:18 Developing Leadership Skills
50:46 Finding the Right Balance in Paying Team Members
58:02 The Pitfalls of Being a Know-It-All Leader
Snake Oil In Car Care and How Do We Stay Away From It. Episode #812
Welcome to the podcast! Marshall, Nick, and Brian have a fun conversation about the car care world.
The conversation explores the concept of snake oil in the detailing industry and the tendency for some detailers to overpromise and underdeliver. It discusses the importance of personal responsibility and the need for detailers to be honest and transparent with their customers.
The conversation also highlights the fear of upsetting customers and the ethical considerations of running a business. Additionally, it emphasizes the abundance of opportunities in the current economy and the need for detailers to take advantage of them. In this conversation, Brian, Marshall, and Nick discuss various topics related to the detailing industry.
They talk about staying open in cold weather, the thriving service industry, starting small and making money, taking advice and avoiding mistakes, the fear of missing out, the importance of tried and true methods, focusing on the basics and building relationships, the value of small service, the power of car washes, avoiding distractions and focusing on what works, and sharing success stories and learning from others.
Detailers should avoid overpromising and underdelivering to their customers.
Personal responsibility is important in the detailing industry.
Detailers should be honest and transparent with their customers.
The fear of upsetting customers should not compromise the quality of service.
There are abundant opportunities in the current economy for detailers to succeed. The detailing industry can thrive even in cold weather by hustling and advertising heavily during the winter months.
Starting small and focusing on making money through basic services can lead to success and financial stability.
It is important to listen to advice from experienced professionals and avoid the temptation to constantly chase new trends or products.
Overcoming the fear of missing out requires understanding that success comes from mastering the basics and building strong relationships.
Sharing success stories and learning from others in the industry can provide valuable insights and inspiration.
00:00 Introduction and Welcome
01:00 Discussion about Drinks
04:08 Snake Oil in the Detailing Industry
06:44Overpromising and Underdelivering
08:17The Importance of Personal Responsibility
10:11The Dangers of Overselling
12:23The Insecurity of Detailers
13:18The Fear of Upsetting Customers
15:39The Longevity of Coatings
19:43The Importance of Honesty and Customer Experience
21:00The Ethics of Business
22:18The Easier Chance to Make Money
28:28The Cost of Detailing Chemicals
31:07The Desire to Get Rich Quick
33:28The Abundance of Options
34:22The Easier Economy and Opportunities
35:44Staying Open in Cold Weather
38:24The Service Industry is Thriving
40:26Starting Small and Making Money
42:23Taking Advice and Avoiding Mistakes
44:29The Fear of Missing Out
46:46The Importance of Tried and True Methods
50:32Overcoming the Fear of Missing Out
53:26Focus on the Basics and Building Relationships
56:12The Value of Small Service
58:38The Power of Car Washes
01:02:38Avoiding Distractions and Focusing on What Works
01:08:08Sharing Success Stories and Learning from Others
01:11:48Overcoming the Fear of Missing Out
Body Shops, Insurance, and Fixing Cars Where Do We Fit In? Episode #811
We have a fun episode today! This conversation discusses the problems in the insurance and body shop industry, particularly in relation to car accidents and repairs. We highlight the issue of bullying in traffic and the need for people to stand up to aggressive drivers.
They then delve into the state of the body shop and insurance world, noting the changes that have occurred over the years. The conversation emphasizes the importance of having a backbone and standing up to insurance companies to ensure proper repairs.
The guys also discuss the role of consumers and the need for legal representation in dealing with insurance companies. They conclude by highlighting the importance of trusted professionals in the industry and the shift in insurance responsibility to the individual.
Stand up to aggressive drivers and bullying in traffic.
Be aware of the changes in the body shop and insurance industry.
Have a backbone and stand up to insurance companies to ensure proper repairs.
Seek legal representation to protect your rights and interests.
00:00 Introduction and Buy and Sell
01:29 The Problem of Bullying in Traffic
07:54 Changes in Insurance and Body Shop Practices
12:02 The Role of Body Shops in the Insurance Process
23:12 The Need for Legal Representation
28:01 The Powerlessness of Consumers
29:06 The Role of Consumers in the Insurance Industry
32:58 The Importance of Trusted Professionals
37:14 The Shift in Insurance Responsibility
Ceramic Coating Prep Process What Should We Do? Episode #810
In this episode, Marshall and Nick discuss the process of prepping for ceramic coating. They emphasize the importance of efficiency in the prep process and highlight the common ways people waste time. They also address the variables that can affect the prep process, such as working in a shop or as a mobile unit.
The guys discuss the debate of whether to fuego or wash first, and the different wash methods available. They also cover the use of steam in the wash process and the debate surrounding it.
The episode concludes with a discussion on choosing the right clay for the job and the order of clay and iron decon in the prep process. In this episode, Nick and Marshall discuss the process of prepping a vehicle for ceramic coating.
They cover topics such as the importance of claying, when to clay before or after drying, and the drawbacks of using clay lubes and detail sprays. They also emphasize the significance of achieving naked paint and the role of paint correction in the coating process. The conversation delves into the variables involved in correction, the importance of panel prep, and the choice of towels for different steps. The episode concludes with a preview of the next episode on applying ceramic coating.
Efficiency is crucial in the ceramic coating prep process to save time and effort.
Variables such as working in a shop or as a mobile unit can affect the prep process, but the overall process remains largely the same.
The order of wash and clay can vary, but it is important to get the car as clean as possible before moving on to other steps.
Choosing the right clay for the job and assessing the level of iron contamination are important considerations in the prep process. Clay the vehicle while it is wet to remove contaminants effectively.
Avoid using clay lubes and detail sprays to achieve naked paint.
Consider the level of correction needed based on the condition of the paint.
Proper panel prep is crucial for a successful ceramic coating application.
00:00 Introduction and Importance of Efficiency
00:30 The Significance of Ceramic Coating Prep
01:26 Ways to Improve Efficiency in Prep
04:12 Considerations for Different Types of Cars
05:23 The Wash Process and Efficiency
06:22 Debate: Fuego or Wash First?
08:03 Choosing the Right Wash Method
09:38 The Role of Steam in the Wash Process
10:44 The Debate on Using Steam
11:43 The Importance of Getting the Car Clean
12:42 The Two-Bucket Method vs. the One-Bucket Method
14:26 The Next Step After Washing
15:58 Choosing the Right Clay for the Job
19:43 Assessing the Need for Iron Decon
21:52 Considering the Level of Iron Contamination
22:21 Other Contaminants Clay Can Remove
23:55 Introduction to Clay Process
24:14 Claying Before or After Drying
24:52 Benefits of Claying While Wet
25:22 Avoiding Clay Lubes and Detail Sprays
26:03 Importance of Achieving Naked Paint
27:11 Choosing the Right Towel for Drying
28:12 The Hill to Die On: Paint Correction
29:12 When to Correct and When Not to Correct
30:38 The Moment of Truth: Full Correction
31:10 The Role of Oxidation in Coating Bonding
32:08 The Importance of Removing Oxidation
33:28 Choosing the Right Level of Correction
34:26 The Shift to One-Step Correction
36:26 Variables in the Correction Process
37:45 Next Steps After Correction
39:20 Washing or Panel Prepping After Correction
40:35 The Importance of Panel Prep
41:05 Choosing the Right Towel for Panel Prep
41:50 The Process of Wiping with Panel Prep
44:45 The Importance of Proper Panel Prep
45:18 Conclusion and Next Episode Preview
Headlight Restoration, Swirls in Paint, and Understanding The Reality of Getting a "Deal". Episode #809
Welcome to a fun episode, Marshall and Nick discuss various topics related to car care and customer service. They talk about their experiences with Uber and the decline in service quality. They also discuss unique car modifications, such as vinyl wraps and headlight restoration.
The conversation touches on the importance of communication with customers and the challenges of offering additional services. They also emphasize the importance of quality in car care services and the need to educate customers about proper maintenance. In this conversation, Nick and Marshall discuss various topics related to the car care industry.
They start by emphasizing the importance of understanding the cost of quality and debunking the misconception that reputable professionals are trying to rip off customers. They then explore the issue of following product instructions and the variability in product performance based on different climates and conditions. The conversation shifts to the changing buying behavior of consumers, with a growing trend towards localized retail and the need for reliable product recommendations.
They also discuss the rise of specialized websites and the importance of adapting to changing consumer preferences. The conversation concludes with a reflection on the continual discussion and progression in the car care industry.
The decline in service quality in the sharing economy, such as Uber, has led to disappointment among customers.
Unique car modifications, such as vinyl wraps and headlight restoration, can add a personal touch to a vehicle.
Communication with customers is crucial, and it is important to understand their preferences and expectations.
Adding protection to maintenance services can help keep a vehicle in good condition and make future cleaning easier.
Quality and proper maintenance are essential in car care services, and it is important to educate customers about the importance of these factors. Reputable professionals charge what needs to be charged based on the cost of quality work.
Product performance can vary based on different climates and conditions, so it's important to experiment and find the best approach.
Consumers are increasingly seeking localized retail and reliable product recommendations.
Specialized websites and strong internet presence are on the rise in the car care industry.
Businesses need to adapt to changing consumer preferences and make choices that are best for the consumer.
Continual discussion and progression are essential in the ever-evolving car care industry.
00:00 Introduction and Beer Talk
01:25 Discussion on Uber Experiences
05:08 Disappointment with the Decline of Uber Service
09:46 The Decline of Service in the Sharing Economy
11:17 Unique Car Modifications
13:47 Headlight Restoration and Maintenance
18:26 The Decline of Headlight Restoration Prices
20:38 Vinyl Wraps and Maintenance
22:00 Discussion on Maintenance Services
23:26 Should You Text Customers about Additional Services?
25:24 Doing Services for Customers without Their Consent
28:55 The Importance of Communication with Customers
30:24 Adding Protection to Maintenance Services
32:52 The Viability of the Porter Cable
33:53 Removing Glue Residue from Wraps
35:27 The Importance of Quality in Vinyl Wraps and PPF
40:39 Understanding the Cost of Quality
41:26 Following Instructions and Product Performance
46:31 The Shift in Buying Behavior
50:58 The Rise of Specialized Websites and Localized Retail
53:07 Adapting to Changing Consumer Preferences
56:09 Continual Discussion and Progression in the Car Care Industry
How Do We Run a Business? Also, The Red Flags and Spotting Them! Episode #808
Welcome to the podcast! Discussing the challenges of dealing with DMs and requests, the red flag of 'nobody does it like me' mentality, the importance of being a good team member, the pitfalls of seeking sponsorship, the consequences of bashing previous employers, the importance of building a financial foundation, the need for quality detailers in the industry, the minimum requirements for starting a business, and supporting quality detailers and businesses while ensuring competency and reputability.
In this conversation, Nick and Marshall discuss the importance of choosing a reputable business and feeling comfortable with the service provider. They emphasize the need for trust and transparency in the automotive industry.
They also highlight the benefits of becoming a local specialist and educating customers. Additionally, they stress the significance of keeping it simple and doing right by customers to build a successful business. The conversation concludes with a call to action to continue learning and growing in the car care industry.
00:00 Introduction and Background
03:00 The Challenges of Dealing with DMs and Requests
06:00 The Red Flag of 'Nobody Does It Like Me'
11:00 The Importance of Being a Good Team Member
16:00 The Pitfalls of Seeking Sponsorship
19:00 The Consequences of Bashing Previous Employers
23:00 The Importance of Building a Financial Foundation
27:00 The Need for Quality Detailers in the Industry
32:00 The Minimum Requirements for Starting a Business
35:00 Supporting Quality Detailers and Businesses
41:00 Ensuring Competency and Reputability
43:42 Choosing a Reputable Business
45:21 The Importance of Feeling Comfortable
46:16 Becoming a Local Specialist
47:22 Keeping it Simple and Doing Right by Customers
48:33 Moving Forward and Taking Action
49:02 Continuing Education and Growth
Invaluable information from industry professionals
My favorite podcast right now. Great
Knowledge I didn’t know I needed! Don’t know of any other companies doing anything like this and for free! Wow! Glad to be apart of the HyperClean community!
Great informative fun podcast
This is the top tier Automotive, Detailing podcast. They have a fun time and drop so many informative jewels between the both (Marty, Nick) of them it’s hard to top what they have going. Oh yeah and The Beer reviews are as fantastic as the guest that appear geek out over a cold one on the COMMUNITY PUB! #community #overbuilt
Get to the point
This podcast has a lot of potential but there are wayyyyy too many off topic convos and tangents. If they stuck to just discussing the information included in the title and description that people are actually tuning in to hear about the episodes would be 15 minutes long max. They actually go so off topic so frequently and for such long periods that it’s almost impossible to even fast forward/skip to the actual information. For example I just listened to an episode where the first 20 minutes were spent discussing steak knives and their disdain for people with email signature blocks. Will be unsubscribing.