19 min
143: Prove Your Customer Experience ROI Gartner ThinkCast
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- Technology
Your business leaders hold customer experience in greater importance, and one question looms large over your CX initiatives: What is our return on investment? Gartner analyst Ed Thompson helps you deliver the right answers.
Your business leaders hold customer experience in greater importance, and one question looms large over your CX initiatives: What is our return on investment? Gartner analyst Ed Thompson helps you deliver the right answers.
19 min