Ep 073: Pat Kelahan – The Insurance Elephant – Innovate from the Customer Backwards The Insurance Innovators Unscripted Podcast

Check out the latest episode of the Insurance Innovators Unscripted Podcast, where I speak with Pat Kelahan, aka The Insurance Elephant! On this episode, we discuss: Innovating from the customer backwards Innovation focusing on backend functions instead of claims Insurance remaining a customer centric people business Understanding the expectation of servicing the customer For moreRead More