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On this episode of TechBytes we discuss the significance of curiosity in understanding product use and the role of AI in technical writing. Our guest is Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow, and shares her experience as a technical writer and manager, emphasizing the evolution of technical writing from formal to conversational style. She also highlights the value of AI as a tool to enhance efficiency and provide different perspectives. Katie also points out the importance of curiosity in technical organizations for seeking knowledge and gathering information.

Join Sankhadeep Dhar and Andy Jordan as they discuss the current state of Gen AI in enterprises, and how they are adopting and/or responding to this technology.

With Gen AI being such a disruptive and groundbreaking technology, wading through what is fact and what is fiction can often seem a tall task. Everyone knows that this technology will effect the work being done, but leaders should really be measured in creating the strategy behind the implementation. In order to not miss out on the most relevant use cases, thinking about the outcomes before putting Gen AI in place can be a critical step to success.

Join us now to find out what our experts are hearing from industry leaders in this fast-changing landscape of Gen AI.
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As a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've got two experts to share ideas how you can make powerful demos Topics


00:00 Welcome/Introductions
12:18 Why demos?
14:25 The audience
17:19 Good demos vs bad demos
21:08 Preparation planning
28:21 Delivering the demo
30:53 After the demo
34:32 Contact info
35:33 Outro

Links


Anoosha Garimella
Amit Kumar

Highlights


Who - Know your audience size, their depth on the subject, and their expectations
When - Know your time allotted and shoot for 10-20% less time to allow for Q&A
Why - Understad the purpose/objetive of the demos
What - Know the subject you are expected to demonstrate
Where - Determine if your demo is being delivered remotely in-person, the venue location, etc.
How - Understand the technology required. Zoom, recordings, mics, projectors, adapters and so on.
Practice, practice, practice and follow up!

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This episode of TechBytes delves into the importance of linguistics in making AI successful, focusing on large language models and emotionally intelligent customer interactions. Experts from ServiceNow discuss applying linguistics to enhance AI's human-like communication, emphasizing empathy, humor, and trust-building. The conversation highlights the significance of language in bridging the gap between users and AI technology.

Join us as we chat with Mo Fagir and Robert Pastore about the investments ServiceNow is making into generative AI and how ServiceNow Impact can help customers get started on their GenAI journey.

Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com
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Our community is very special to us and our software releases bring a lot of innovation. In this episode we combine the two with a live on-stage conversation celebrating our MVPs and Washington DC release. Topics


00:00 Welcome
01:21 Intros and Thoughts on Washington DC release
04:31 Thoughts on AI
07:16 ServiceNow career storiees
12:29 Advice for people starting their ServiceNow journeys
15:41 Outro

Links


Video: Full keynote

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