Internal Communication and Board Reporting during COVID Gain Grow Retain

Jay and Jeff take some time to hit on Internal Team Communication and Board Reporting: Internal CommunicationFind ways to share the hypothesis and tactics that have been Implemented - possibly release this company-wide and Mondays/Fridays so everybody knows whats happeningFind Intimate 1v1 ways to record a video and share It with an Individual, a team or customers when trying to give updatesBoard ReportingFocus on the retention forecastFocus on the upcoming renewalsLeverage the board members to gather their Insight from the market (I.e. what're they seeing In other companies)--If you'd like to join CS Leadership Office Hours, sign up here:https://tiny.cc/csofficehours--This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach