Q&A w/ Kristi Faltorusso: Relationship mapping, relationship dependency, & customer support and customer success Gain Grow Retain

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: Relationship mapping at organizationsToo dependent on relationshipsHow does your customer make money? Freemium, proof of concept and pilot - how are you onboarding customers and applying customer success resources?Customer success and customer support In B2B SaaS--This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach