Q&A w/ Kristi Faltorusso: GGR Launch, VOC Program, Customer Advisory Board, Account Ownership Gain Grow Retain

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: Gain Grow Retain launch!Voice of Customer Programs (Including NPS)Customer Advisory Boards and how they can be effectiveSales and Customer Success - who owns the account? --This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach