12 min
Thomas Cook’s Demise — A case of no CX Spotter - Hot takes on Digital Disruption
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- Management
A 2020 hindsight view of a 178 year old company expert in a market of vacations, perishing in a market of experiences
A 2020 hindsight view of a 178 year old company expert in a market of vacations, perishing in a market of experiences
12 min