The Patient Experience: Meeting our Patients Human Needs | E.33 The Healthcare Leadership Experience

Transforming the patient experience.
 




In this episode, Lisa is joined by Jason Vallee, VP of Patient Experience at Cheshire Medical Center, Dartmouth-Hitchcock
 
Show Notes:
A single definition of the patient experience. 
 
Mapping the patient journey from the patient’s perspective. 
 
The JUSST model – Justice, Understanding, Security, Self-Esteem, Trust. 
 
Press Ganey patient experience rankings and their potentially serious impact on your hospital. 
 
Sympathy versus empathy; understanding the difference and why it matters to your patients. 
 
The three Cs that make up the vital components of patient trust - communication, competence, contractual. 
 
Choosing your words carefully to transform the patient experience.
 
 
Connect with Lisa:
📧 lmiller@viehealthcare.com
🖥 https://viehealthcare.com
📱https://www.linkedin.com/in/lisamiller/
 
Connect with Jason:
https://www.linkedin.com/in/jasoncvalleephd/
jasoncvalleephd@gmail.com