36 min

Unlocking the new secrets of customer service The Marketing Companion

Dive deep into new research conducted to support Jay Baer's new book Hug Your Haters. Hosts Mark Schaefer and Tom Webster dive into new insights and clues on customer expectations and online service best practices. We also reveal a new edition of "The World's Worst Apps!

Dive deep into new research conducted to support Jay Baer's new book Hug Your Haters. Hosts Mark Schaefer and Tom Webster dive into new insights and clues on customer expectations and online service best practices. We also reveal a new edition of "The World's Worst Apps!

36 min