In this episode, Susan Keane Baker will share with you how to implement strategies that result in enhanced job and patient satisfaction. This 30-minute Practice Management Nugget will give you practical tips, tools, and resources on:
Managing patient expectations
Managing First Impressions
Increasing patient trust and confidence.
Susan Keane Baker, MHA
Author, Managing Patient Expectations
Download the Learning Resource Guide
For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/patient-satisfaction