30 min

Implementing a Patient Satisfaction Program Practice Management Nuggets

In this episode, Susan Keane Baker will share with you how to implement strategies that result in enhanced job and patient satisfaction. This 30-minute Practice Management Nugget will give you practical tips, tools, and resources on:


Managing patient expectations
Managing First Impressions
Responsive communication
Increasing patient trust and confidence.

Susan Keane Baker, MHA

Author, Managing Patient Expectations

Email: susan@susanbaker.com

Website: www.susanbaker.com

Twitter: @SusanKB

 

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/patient-satisfaction

 

In this episode, Susan Keane Baker will share with you how to implement strategies that result in enhanced job and patient satisfaction. This 30-minute Practice Management Nugget will give you practical tips, tools, and resources on:


Managing patient expectations
Managing First Impressions
Responsive communication
Increasing patient trust and confidence.

Susan Keane Baker, MHA

Author, Managing Patient Expectations

Email: susan@susanbaker.com

Website: www.susanbaker.com

Twitter: @SusanKB

 

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/patient-satisfaction

 

30 min