In this episode, Brian Lee and Bruce Lee, of Custom Learning Solutions, will help you drive your clinic to gain inpatient satisfaction, employee empowerment, engagement, and morale. This 30-minute Practice Management Nugget will give you practice information on:
What makes a satisfied patient;
How to build a world-class service culture;
How to engage and transform frontline and management staff.
Brian Lee & Bruce Lee
Custom Learning Solutions Group Ltd.
Download the Learning Resource Guide
For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/transform-patient-experience/