In this episode, Bruce Lee, of Bruce Lee Productivity Resources, will help you design a clinic experience to support the best possible patient experience that can be provided. This 30-minute Practice Management Nugget will give you practical information on:
The key questions patients are asked on how to improve your practice;
The latest ideas in patient engagement;
What makes a satisfied patient;
How you can address the key ingredients in your medical clinic.
Bruce Lee Productivity Resources
Download the Learning Resource Guide
For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/7-moments-of-truth-in-patient-clinic-satisfaction/