41 min

How to Improve Your Patient Referral Management - Review of ezReferral Practice Management Nuggets

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts
For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Denis
Many healthcare practices find that patient referral management is the single biggest time consuming and difficult chore in their practice. It is critically important to get this right.
Now healthcare practices of any size can improve your patient referral management process in this 30-minute interview and ezReferrel review with Dr. Denis Vincent.
Dr. Denis Vincent, CCFP is a patient referral management expert and Medical Director and Physician Founder of ezReferral.
In this Free 30-minute Privacy Management Nugget Webinar, Dr. Denis Vincent will show you how to:
Improve communication between referral and specialist office Improve patient satisfaction Improve patient care Save you time and money Dr. Denis Vincent of ezReferrel knows that you prevent fines and security incidents when you take steps now to prevent problems in the future. 
Health care referrals done right improves patient satisfaction and saves you time and money every day!
Webinar Show Notes:
00:30 Mama G’s story
03:40 Synchronous communication confirms that the message was received
04:29 Track referrals as easily as a book on Amazon
04:52 #1 Tip to better manage patient referrals
06:09 Find more effective ways to involve and engage the patient
06:19 Current typical patient referral workflow
07:42 Health Quality Council of Alberta (HQCA) and College of Physicians and Surgeons of Alberta (CPSA) standards for patient referral management
09:43 Better way to handle referrals
13:56 Manage and measure for quality improvement
14:42 Wait times reporting is easy
15:00 Create a referral
17:00 Over 95% of all patients or their primary care contact are involved and engaged
18:11 Referral requests
20:44 Specialist triage, accept, decline, or e-consult
22:05 Better use of the healthcare system resources
22:27 Patient messaging
23:40 Privacy ensured
24:40 Automate phone call reminders
26:00 Specialist report sent to the referring provider ready to download
29:15 Privacy safeguards with two factor authentication and audit trails
29:00 Implementation time line
32:00 Supports multi-disciplinary referral patterns
35:00 Primary Care Network pilot –the patient’s medical home
35:30 Benefits to the patient
36:31 Benefits to the referring provider
40:00 Mobilize your community and your referral partners to improve your patient referral management
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts
For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Denis
Many healthcare practices find that patient referral management is the single biggest time consuming and difficult chore in their practice. It is critically important to get this right.
Now healthcare practices of any size can improve your patient referral management process in this 30-minute interview and ezReferrel review with Dr. Denis Vincent.
Dr. Denis Vincent, CCFP is a patient referral management expert and Medical Director and Physician Founder of ezReferral.
In this Free 30-minute Privacy Management Nugget Webinar, Dr. Denis Vincent will show you how to:
Improve communication between referral and specialist office Improve patient satisfaction Improve patient care Save you time and money Dr. Denis Vincent of ezReferrel knows that you prevent fines and security incidents when you take steps now to prevent problems in the future. 
Health care referrals done right improves patient satisfaction and saves you time and money every day!
Webinar Show Notes:
00:30 Mama G’s story
03:40 Synchronous communication confirms that the message was received
04:29 Track referrals as easily as a book on Amazon
04:52 #1 Tip to better manage patient referrals
06:09 Find more effective ways to involve and engage the patient
06:19 Current typical patient referral workflow
07:42 Health Quality Council of Alberta (HQCA) and College of Physicians and Surgeons of Alberta (CPSA) standards for patient referral management
09:43 Better way to handle referrals
13:56 Manage and measure for quality improvement
14:42 Wait times reporting is easy
15:00 Create a referral
17:00 Over 95% of all patients or their primary care contact are involved and engaged
18:11 Referral requests
20:44 Specialist triage, accept, decline, or e-consult
22:05 Better use of the healthcare system resources
22:27 Patient messaging
23:40 Privacy ensured
24:40 Automate phone call reminders
26:00 Specialist report sent to the referring provider ready to download
29:15 Privacy safeguards with two factor authentication and audit trails
29:00 Implementation time line
32:00 Supports multi-disciplinary referral patterns
35:00 Primary Care Network pilot –the patient’s medical home
35:30 Benefits to the patient
36:31 Benefits to the referring provider
40:00 Mobilize your community and your referral partners to improve your patient referral management
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

41 min