88 episodes

The ART of property management with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. She creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.

PM Collective - The ART of property management Ashleigh Goodchild

    • Business

The ART of property management with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. She creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.

    First year as a BDM

    First year as a BDM

    This week on the PM Collective podcast, we welcome James De Jesus, Business Development Manager at Abel Property. James is a results-oriented individual who believes in completing tasks in the quickest yet most effective and efficient manner possible, enabling him to succeed in his position at Abel Property. As we converse, he shares his insights and experiences as a BDM.
    [01:19] Background – James explains how he first got involved in the real estate business. 
    [07:49] Cold calling – Thoughts and experience of James on cold calling. 
    [12:58] Sales -  James talks about the nature of the sales in his company. 
    [18:00] Plans – We share ideas and discuss each other's strategies moving forward. 
    [22:54] Networking -  The significance of expanding one's circle of contacts. 
    [27:45]The handover process - How does transitioning from BDM to property manager look like?
     
    Resources:
    Connect with James:
    LinkedIn: linkedin.com/in/jamesdejesus-realestate
    Website: abelproperty.com.au/staff/james-de-jesus/
    Todays sponsor is Longreach Recruitment. Assisting you with recruiting your next property manager or simply needing advice.www.longreachrecruitment.com.auKim Coffey 0409 882 806
    Kylie Walker from That Property Mum offers a huge range of courses to suit property managers that require help with their digital presence, growth or even just how to have better balance within their roles. Check them all out here: Courses - That Property MumShe also has some great freebies!

    • 33 min
    Bridging the Gap with a Multi Generational Workplace

    Bridging the Gap with a Multi Generational Workplace

    The generation gap in the workplace is a significant issue for many business owners. On the other hand,  discussions about how to bridge the gap between different generations in the workplace are high on the priority list. Hence, in this episode, Ashleigh shares the lessons she picked up at a recent leadership retreat in Orlando on bridging the generation gap among coworkers of varying ages in the workplace. 
    [00:27] Multigenerational Workforce - Ashleigh shares her thoughts on bridging the generation gap in a multigenerational workforce. 
    [01:28] Stereotypes - Traditionalists, Baby Boomers, Gen X, Millennials, Gen Z
    [04:54] Building the Culture - We should learn how to foster a culture of cross-generational mentoring within our organizations. 
    [09:32] Reverse mentoring – Ashleigh briefs what can be accomplished through reverse mentoring.


    Todays sponsor is Longreach Recruitment. Assisting you with recruiting your next property manager or simply needing advice.www.longreachrecruitment.com.auKim Coffey 0409 882 806
    Kylie Walker from That Property Mum offers a huge range of courses to suit property managers that require help with their digital presence, growth or even just how to have better balance within their roles. Check them all out here: Courses - That Property MumShe also has some great freebies!

    • 12 min
    Customer Service Magic

    Customer Service Magic

    Jo-Anne Oliveri joins us this week on the PM Collective podcast. With nearly 30 years of experience in the real estate industry, Jo-Anne, CIPS, TRC, is a global authority in the property management industry. She is the Founder and Managing Director of Ireviloution, the ii International Property Management Academy, and the author of Find Your Property Manager NOW. Throughout today's conversation, she shares numerous golden nuggets of experience and expertise on careers that can be pursued after working in property management. We also touch on the positive and negative days of working in property management and strategies for coping with these aspects.
    [02.17] Background - The beginnings of Jo-Anne's career in the property management industry.
    [06:22] Objectives, Outcomes, and Education-  Jo-Anne emphasizes the significance of being aware of the goals and results anticipated from our work and ensuring that the educational component of property management is handled appropriately.
    [10:41] Key Lessons – Jo-Anne outlines the value of staying focused on tasks, maintaining healthy lines of communication with customers, and handling setbacks effectively. 
    [30:54] Client isn't Always Right - There are some instances in which the customer is wrong. Let him be wrong with respect. 
    [33:32] Disney's Magical Place – Jo-Anne talks about the impact Disney's leadership training had on her.
    [45:02] Few More Tips -  Be truthful with your clients. Empower the business owner to lead their team.
    [37:30] Creating a Positive Change - Jo-Anne opens up about her motivation and actions for bringing about positive differences in the industry.
    [47:40] New Workflow Program - At the end of the conversation, Jo-Anne mentions the new workflow program they have implemented.
                    
    Resources:
    Connect with Jo-Anne:
    LinkedIn: linkedin.com/in/joanneoliveri/
    Email: jo@ireviloution.com
    Todays sponsor is Longreach Recruitment. Assisting you with recruiting your next property manager or simply needing advice.www.longreachrecruitment.com.auKim Coffey 0409 882 806
    Kylie Walker from That Property Mum offers a huge range of courses to suit property managers that require help with their digital presence, growth or even just how to have better balance within their roles. Check them all out here: Courses - That Property MumShe also has some great freebies!

    • 52 min
    Managing Emotions

    Managing Emotions

    This week's guest on PM Collective is Scott Lister, director of Lister Estate Agents. Scott has been offering top-notch service to Blue Mountain locals since it was established in 2010 under the name Lister & Cole Estate Agents. Because of their unwavering devotion to ethics and professionalism and their unwavering dedication to creating the most satisfying results for all of their clients, Scott's team quickly gained notoriety and trust across the region. Today, he covers the importance of emotional management in the property management sector and how the two go hand in hand.
    [00:24] Scott's Background – Scott talks about how he got started in the real estate business, the neighborhood where he does most of his work, and the tenants and community he is a part of.
    [04:39] Scott's Work - Scott clarifies whether he is involved in sales or property management, as well as the procedures that are followed in his office.
    [06:58] Right Mindset – We discuss the importance of having the right frame of mind when managing properties.
    [09:37] Emotions - Emotional management for real estate professionals
    [15:51] Culture – While answering what he would do if he had an underperforming staff member, Scott mentions the company culture that is upheld in his workplace.
    [18:17] Stress in the Office - We explore how to handle pressure at work and how to spot difficult circumstances.
    [23:23] Emotional Tolerance – Scott shares his thoughts on the limits of people's emotional tolerance and ways of getting past them.
    Resources:
    Connect with Scott:
    Website: listerspringwood.com.au/staff/scott-lister
    LinkedIn: linkedin.com/in/scott-lister-2291009a/?originalSubdomain=au
    Todays sponsor is Longreach Recruitment. Assisting you with recruiting your next property manager or simply needing advice.www.longreachrecruitment.com.auKim Coffey 0409 882 806
    Kylie Walker from That Property Mum offers a huge range of courses to suit property managers that require help with their digital presence, growth or even just how to have better balance within their roles. Check them all out here: Courses - That Property MumShe also has some great freebies!

    • 27 min
    Celebrating Success

    Celebrating Success

    Scott Lister, Director of Lister Estate Agents, is this week's special guest on the PM Collective program. Since its founding in 2010 as Lister & Cole Estate Agents, Lister has been providing excellent service to residents of the Blue Mountains. The reputation of Scott's team grew to become recognized and trusted throughout the region due to its dedication to ethics and professionalism and a solid commitment to producing the most satisfactory results for all of its clients. Today he discusses the importance of sharing one's triumphs with others, something that many individuals who have achieved great success find challenging to do because of the adverse reactions they may receive.
    [00:42] Scott's Journey – Scott begins the talk by sharing his real estate background, including why he got into real estate, his learnings, and the knowledge he gained along the way. 
    [10:45] Goals – Scott lays up personal goals he has set for himself.
    16:58] Mentor – Scott draws attention to the influence that having mentors or trainers can have on our progress and accomplishments.
    [19:58] Look after Yourself – We explore why we must care for ourselves. 
    [23:34] The Team - Staff will exceed expectations if you foster a positive work environment and provide ample encouragement. Mentioning this, Scott describes how he collaborates with his colleagues in the workplace.
     
    Resources:
    Connect with Scott:
    Website: listerspringwood.com.au/staff/scott-lister
    LinkedIn: linkedin.com/in/scott-lister-2291009a/?originalSubdomain=au
    Todays sponsor is Longreach Recruitment. Assisting you with recruiting your next property manager or simply needing advice.www.longreachrecruitment.com.auKim Coffey 0409 882 806
    Kylie Walker from That Property Mum offers a huge range of courses to suit property managers that require help with their digital presence, growth or even just how to have better balance within their roles. Check them all out here: Courses - That Property MumShe also has some great freebies!

    • 29 min
    Healthy Conversations

    Healthy Conversations

    This week's featured guest on the PM Collective podcast is Anne (Newton) Whatley-Dale, founder and principal of Livepresent. She is a specialist in wellness and communication. She inspires, motivates, and enables individuals, solo workers, SME owners, managers, and teams to be their best selves at home, business, and play and to enhance performance through improving emotional health and overall wellness. During the span of our conversation today, Anne tackles smarter ways of living, working, and communicating through the lens of healthy conversations. 
    [01:10] Anne's background-   Anne briefly introduces who she is, what she does now, and how she assists others. 
    [05:43] Important Practices -  Anne outlines what we should keep in mind in terms of what we can do to set ourselves up for a productive day, highlighting the significance of the morning ritual and showering. 
    [18:15] Work-life Balance – Anne expresses her thoughts on striking a balance between work and personal life. 
    [21:08] A Healthy Conversation – Anne provides her perspective on healthy conversations. Moreover, she further shares excellent advice on how we can prepare for unpleasant conversations, as well as for the worst potential outcome and empathy. 
    [35:10] Start Right – Anne emphasizes the significance of asking someone, "How are you?" to kick off a conversation. Also, by exchanging our viewpoints and experiences, we further discuss what we can do to improve the quality of our talks.
    Resources:
    Connect with Anne:
    LinkedIn: linkedin.com/in/anne-whatley-dale-293798b/?originalSubdomain=au
    Todays sponsor is Longreach Recruitment. Assisting you with recruiting your next property manager or simply needing advice.www.longreachrecruitment.com.auKim Coffey 0409 882 806
    Kylie Walker from That Property Mum offers a huge range of courses to suit property managers that require help with their digital presence, growth or even just how to have better balance within their roles. Check them all out here: Courses - That Property MumShe also has some great freebies!

    • 47 min

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