85 episodes

Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics help managers implement, maintain, or improve business and practice administration so that health care providers can focus on providing quality health care services. Hosted by Jean Eaton, your Practice Management Mentor, of Information Managers Ltd.

Practice Management Nuggets Jean Eaton

    • Business
    • 3.0 • 2 Ratings

Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics help managers implement, maintain, or improve business and practice administration so that health care providers can focus on providing quality health care services. Hosted by Jean Eaton, your Practice Management Mentor, of Information Managers Ltd.

    • video
    Build Your Authority, Appeal, and Profit as an Author

    Build Your Authority, Appeal, and Profit as an Author

    In this episode #104 of the Practice Management Nuggets Podcast, Lind Stirling will walk you through some of the essentials for creating a profitable book that represents you well.
    Would you like to help family members of your patients to be better prepared to support your patient after treatments? Would you like to coach your patients in between in-person visits? Do you ever feel that you could help more people avoid / prevent illness if they just did this one thing that you specialize in? Do you want your patients to be more compliant with the follow-up actions that help your patients recover faster? Would you like more referrals from other providers to your practice? You can accomplish these goals when you build your authority, appeal, and profits as an author.
    When it comes to writing a book, people are usually in one camp or another. The first camp thinks it’s easy and the second camp thinks it’s too daunting to tackle.
    The fact of the matter is that both groups need strategies and with these strategies they can be successful.
    Breaking strategies down into manageable nuggets is where authors find success. 
    Before you even consider strategies, however, you need to think about your why. That’s where the power of success lies. Once you are clear about your why, that gives you the mental energy to complete your book.
    Linda will walk you through some of the essentials for creating a profitable book that represents you well.
    If you have thought about becoming an authorpreneur, self-publishing, or want to publish in a traditional format, Linda Stirling can help you with that!
    See all the show notes: https://PracticeManagementNuggets.Live

    • 23 min
    • video
    Lessons From The Babylon Telus Health OIPC Investigation Report

    Lessons From The Babylon Telus Health OIPC Investigation Report

    You've probably heard about the Office of the Information and Privacy Commissioner (OIPC) investigation report into Babylon Health. The investigation report provides privacy guidance for vendors of virtual health solutions and the healthcare providers who use the digital health solutions. This is a great demonstration on why it is so important to ensure that you have current information management agreements with your vendors. Jean Eaton shares tips to help you keep your vendor agreements current and explains why it is important to the protection of patient information and the reputation of your business.  
    Use the lessons from the Babylon Health Investigation Report as guidance to healthcare providers, clinic managers, privacy officers, and vendors to develop and implement virtual healthcare solutions in your practice. Jean Eaton shares tips regarding
    key criteria when reviewing (or preparing) your privacy impact assessment (PIA) policies, procedures information management agreements (IMA) privacy and security awareness training data storage outside of Alberta See all the show notes at https://PracticeManagementNuggets.Live

    • 22 min
    • video
    5 Critical Things Healthcare Practitioners Need To Have A Profitable Business

    5 Critical Things Healthcare Practitioners Need To Have A Profitable Business

    In the latest episode of Practice Management Nuggets Podcast, Tammy Hyska shares her expert tips on 5 Critical Things Healthcare Practitioners Need To Have A Profitable Business.
    Are you excited to start your chiropractic, medical, or dental practice, but don’t have a plan to make it profitable business? Have you been in business for a while, but don’t know if it is profitable? Have you been in business for a while, and are overwhelmed with debt and don’t know how to move from debt to success? Are you a clinic manager in a healthcare business and don’t know how to monitor the business for financial success? Healthcare providers learn their skills at medical school, but don’t learn how to make their business profitable.
    Tammy Hyska can help you have a profitable business from day #1!
    Did you know that one of the best ways you can serve your customers better is by having a more profitable business?
    You can have a more profitable business starting tomorrow--even if you're not a "numbers person"!
    Tammy Hyska will help you avoid money stress with these tips to set up the financial side of your business the right way– in words that we all can understand!
    See all the show notes: https://PracticeManagementNuggets.Live

    • 29 min
    • video
    How To Build a Legal Foundation For Your Healthcare Practice

    How To Build a Legal Foundation For Your Healthcare Practice

    In the latest episode of Practice Management Nuggets Podcast, Corrinne Boudreau shares her expert tips on How To Build a Legal Foundation For Your Healthcare Practice.
    Have you ever wanted to open your own healthcare practice, but you don’t have a business background? Have you ever thought about calling a lawyer for business advice, but you were afraid that it would break the bank? Have you ever heard about a healthcare practice having a business dispute, and you were worried that this might happen to you?  
    Then you need customizable templates to help you set up your business, operate your brick and mortar local business, or your online business!
    Corrine Boudreau of Online Legal Essentials can help you!
    Corinne has developed guided legal templates for Canadians doing business online.
    Corinne has a knack for making things practical and easy to implement. Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials.
    You know that I love templates – and tips, tools, and training to make it easy!
    Corinne delivers this for you!
    Corinne Boudreau will explain the essential business documents that you need to start a new healthcare practice – in words that we all can understand!
    Meet Corinne Boudreau
    Corinne is the daughter of a teacher and a lawyer - which probably explains a lot about her desire to share and explain the legal stuff.
    After escaping many years of the big law firm life (aka the "soul-sucking situation"), Corinne started her entrepreneurial legal journey in 2012.
     
    What started as a 40-hour in-person legal course developed for small business owners has now also turned into guided legal templates for Canadians doing business online.
    Corinne has a knack for making things practical and easy to implement.  Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials.
    Corinne is originally from Cape Breton Island and lives in Halifax, Nova Scotia with her spouse, Martin, two teenagers Enya and Owen, and new rescue pup, Kiwi.
    Corinne’s hobbies include playing guitar with her band “The Mother Pluckers” and playing hockey. 
     Corinne's motto is "Work Hard. Have Fun. Give Back."
    www.instagram.com/lawyercorinne  
    https://twitter.com/lawyercorinne  
    https://www.facebook.com/onlinelegalessentials 
    https://onlinelegalessentials.ca
    https://clubhousedb.com/user/lawyercorinne
    https://www.linkedin.com/in/corinne-boudreau-9b7b144/
    My Takeaways
    Corinne’s recommendations of the essential business documents for a new healthcare practice are based on relationships. Relationships are triggers for business documents to improve communication and expectations – get it in writing!
    For example:
    Patients / clients terms of service, payments, Hiring documents, employees, contractors, associates or group practice; fee splitting, Physical location lease agreements Cost sharing Privacy policies including website, content protection Also, whether you have a brick and mortar local business or an online business, make sure that you are projecting yourself as a trustworthy business owner with a professional presence on your website. This includes having a privacy policy, copyright notice, disclaimers, terms of use documents. Remember Corinne’s #1 tip – get it in writing!
    Get started right away with the free Ultimate Checklist for Running a Business Online in Canada.
    Show Notes 01:35  Introduction Corinne Boudreau, Online Legal Essentials
    04:47  Corinne’s #1 Tip
    06:18  What are the essential starting business documents for a new healthcare practice?
    11:18  Website policies and practices
    16:17  Corporate structure options for healthcare practices
    19:40  Types of Insurance that a business should consider including cybersecurity insurance
    23:55  Contracts – fee-splitting, associates, hiring contracts
    29:39  When Your Healthcare Practice Develops Online Services – understand the basics of

    • 39 min
    • video
    What’s New In Cybersecurity In Healthcare | Episode #100

    What’s New In Cybersecurity In Healthcare | Episode #100

    What has been happening lately in cybersecurity in healthcare?
    Today, Anne Genge, CEO of Alexio Corporation is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!
    Anne and Jean discuss recent privacy breach scenarios and cybersecurity trends and steps that you can take now to prevent these events to happen to you!
    Virtual care, telehealth, and working from home presents opportunities – and cybersecurity risks. Digital health and digital transformation has grown rapidly in the last year. Take time now to review your practice and defend yourself from dramatic increases in cybersecurity attacks.
    Meet Anne Genge
    Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security.
    Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices. With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care.
    As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business.
    To find more, see https://getalexio.com  
    My Takeaways
    Anne shared Top 3 Tips For an Incident Free 2021 for healthcare providers and dentists and protect your practice and your patients including these nuggets.
    Secure the network Secure the people Disaster recovery plan Show Notes 00:10  Introduction
    00:54  Episode #082 6 Deadly Sins 
    03:00 COVID-19 biggest influence on digital transformation
    07:01  E-Health Saskatchewan Breach 
    10:31  Anne’s recommendations basic steps for healthcare practices
    18:08  Diagnostic Imaging clerical staff snooping - Employees access 3K patients’ records in privacy breach at Red Deer hospital. Red Deer Advocate. Apr. 13, 2021 
    25:16  Episode #099 Table-Top Privacy Breach Fire Drills  
    28:00  Top 3 Tips Incident free 2021
    29:08  GetAlexio.com
    30:00  Practical Privacy Officer Strategies https://informationmanagers.ca/practical-privacy-officer-training/

    • 32 min
    • video
    5 Steps to Prevent Employee Snooping

    5 Steps to Prevent Employee Snooping

    Healthcare Employers, Privacy Officers Need To Prevent Employee Snooping
    Human curiosity, interpersonal conflicts, shaming or bullying or financial gains are common motivators for snooping. We seem to be hard-wired to want to peek into someone else’s personal and private information. Snooping is a violation of trust between our patients and the healthcare providers and the people who work for them.
    We want our patients to trust us. We need patients to share their personal information with us so that we can provide the appropriate health services to them. When healthcare providers and employees snoop in our patient’s information we destroy that trust with the patient. When employees are snooping in personal health information, it costs the employer time and money.
    What Is Snooping?
    Looking at someone’s personal information without having an authorized purpose to access that information to do your job is known as ‘snooping’.
    Even when you are “just looking” at personal information but don’t share that information with anyone else, this is still a privacy breach.
    It is illegal.
    Snooping incidents are on the rise and can cost you time, money, heartache, and headache in your practice.
    When there is an offence under the privacy legislation like the Health Information Act, there may be an investigation, charges and court appearances, fines, penalties, and loss of employment.
    Snooping is entirely preventable. You can easily use the 5 low-cost steps to prevent employee snooping in your healthcare practice.
    How Can You Prevent Employee Snooping?
    Let’s take a look at the pro-active steps that you can take today to prevent employee snooping.
    Show Notes
    00:00 5 Steps To Prevent Employee Snooping   *start podcast here
    01:01 What is Privacy? What is a Privacy Breach?
    01:29 What Is Snooping?
    03:08 Step 1. Be A Privacy Champion
    03:25 Name A Privacy Officer - Accountability
    04:41 Policies And Procedures
    05:11 Build Privacy Into Everything You Do
    05:20 Step 2. Train
    08:13 Step 3. Reasonable Safeguards
    09:34 Step 4. Monitor
    10:21 Step 5. Consequences
    10:48 Sanctions and Discipline Policy
    11:08 Privacy Breach Reporting
    11:17 Employee Snooping
    13:05 Summary 5 Steps
    https://informationmanagers.ca/5-steps-to-prevent-employee-snooping/
    Key word Searchie https://PracticeManagementNuggets.Live/search  

    • 14 min

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