Process Documentation with Kim Lisiak and Michelle Shattuck Built to Lead

In this episode of The Lippert Built to Lead Podcast, Kim Lisiak, director of leadership development, and Michelle Shattuck, personal and professional development coach from the Corporate and Aftermarket divisions, talk about the importance of having documented processes and how cross training can be a game changer. They share tips on how to develop a cross training plan that include 10 minute trainings. They also discuss the importance of having a skills matrix that captures the skills the team does on a day to day basis.
 
“Try to tap into as any learning styles as possible in order to ensure whoever is reading it can really adapt to it and understand and do the right way the first time.” -Kim Lisiak [13:42]
 
“(If) they have a bunch of these folks who can’t take vacation and are high stressed every time I call, what does that do for the customer?” -Michelle Shattuck [17:49]
 
What You Will Learn:
[01:33] Why process documentation important for leaders
[05:39] Ways to help team members and leaders grow into their role
[12:07] How to document the standard operating procedures
[13:27] Tap into as many learning styles as possible
[16:00] How to ensure team members and leaders are able to breathe and take breaks
[22:09] Cross training approach
[27:43] 10 minute trainings
[30:15] Higher-Performance Leadership Training Challenge: Ask questions to your leadership and teams. What else can we document? What kind of skills should we start documenting? Who could the subject matter experts be?
 
Resources:
Visit our website: https://www.lci1.com/academy
Email us: academy@lci1.com