62 episodes
Product Perspectives Magali Pelissier
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- Technology
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5.0 • 1 Rating
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Product perspectives, the podcast for product people that gives a voice to their stakeholders. Each week, I show you the other side of the product: I interview the people who contribute to making products a success. They are engineers, writers, marketers, support analysts, UX designers or sales people. Not only will I give them the credit they deserve but we’ll uncover what makes a good product and product manager from their perspective. Stakeholder management is a key skill for product managers, so just as you’re obsessed with listening to your customers, let’s hear from your stakeholders.
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#59 [Bonus] Trends in Product so far and predictions for the future
Product organisations have faced challenges and undergone a huge amount of change over the past few years, and this isn’t slowing down in 2023 and beyond in the aftermath of the global pandemic and in light of ever-faster technology development. The session will cover the trends we’ve seen accelerating recently in Product management, from the lenses of people, processes, data and technology. Then I’ll share my predictions about what is going to shape Product Management in the future, and have the most impact in the way Product organisations work. The talk will help both leaders and individual contributors in the audience get ready for the future of Product, with take-aways for them to think about and implement in their organisation, as well as insights into what other people in the audience think since the session will include interactive polling. From the use of data to the talent and skills challenges, through leveraging technology to support product decisions and evolving the very definition of “product”, let’s dive into the future of product management. Are you ready?
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#58 [Bonus] How to become a top 1% communicator with Brenden Kumarasamy, Founder @ MasterTalk (already published as #27)
This is a bonus episode with Brenden Kumarasamy who is the founder of MasterTalk. He coaches ambitious executives and entrepreneurs to become top 1% communicators in their industry. He also has a popular YouTube channel called MasterTalk, with the goal of providing free access to communication tools for everyone in the world. In this podcast, Brenden talks about his journey and the challenges he’s faced along the way, but also gives product managers some practical tips on how to improve their networking and public speaking skills. This is one of the episodes that gets you thinking about your career and how to go to the next level, and what you might want to practice during your shower. If you want to understand the joke, listen to this episode!
Reach out to Brenden on Linkedin: Brenden 🎤 Kumarasamy | LinkedIn or watch his Youtube channel.
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#57: Measuring the success of support teams beyond volume, CSAT and resolution time with Sophie Heller, CX Services Lead @ Outschool (already published as #23)
My guest today is Sophie Heller. Sophie leads the CX Services team at Outschool, a marketplace of live-online classes for kids. She joined the company as employee #2 as its first customer support agent and has since seen the company grow to 200; the support inbox now contains 100+ people, spread over several internal teams and an outsourcer. Sophie's team works to equip the inbox, including 50+ outsourced agents, for any changes to Outschool's website or policies, providing services including documentation, training, and quality assurance.Sophie explains how she helped to scale the business and how they support 10,000 teachers and respond to 5,000 tickets per week. She has mastered the art of knowledge sharing within her company, with a mix of different training material, good release preparation processes and also a feedback loop with the product team. I've enjoyed learning about how Outschool measures quality of the replies to customers, as opposed to usual metrics like CSAT, volume and time to resolve queries. I hope you'll love hearing her real-life stories and you'll better understand how support teams operate after this episode.
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#56 UX-inspired Product Marketing with Charlie Penwarden, Marketing Director and UX Consultant @ Rank Robin (already published as #3)
Charlie Penwarden is a British Marketing Director and UX Consultant who focuses on organic growth strategies that blend the user’s needs with the search engine’s needs, to ultimately create a master plan for long-term success. Over the past 10 years, Charlie has worked on a number of exciting projects for in-house teams, agencies and start-ups with a variety of clients including one of the world’s first adaptability assessment platform in AQAI, online course enhancements to the Futurelearn platform and event management software for Astrazeneca. He has a background in psychology, having practiced mental health care in psychiatrics hospitals and is currently redesigning a new human-centric mental health system as we speak.
When I first saw Charlie's profile, I was curious: someone working in marketing and UX together, quite an unusual combination for two functions which are usually rather siloed. Charlie has showed me how marketers can learn from the user research practices, and how a new product trio (Marketing/UX/Product) could benefit an organisation. Listen and be immerged in a world of data, communication and user empathy!
You can contact Charlie via his marketing agency rankrobin.com, his UX consultancy practice usercharlie.com or social media like LinkedIn. All his links are available here. Thank you Elaine, product manager at FutureLearn, for her question.
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#55 Helping PMs to be their best self with Patrícia Cadete, Product Operations Manager @ OutSystems (already published as #2)
In this episode, I interview Patrícia who is Product Operations Manager at OutSystems, where she is leading an internal product management academy as well as the external product evangelism programme, helping to grow the next generation of product leaders.
Patrícia is the product manager’s best friend and I haven’t see many companies who have put that much thinking and effort into helping product managers being their best self. You’ll see that despite not having a product management background, she’s very tuned to the needs of PMs and aligned to the product approach.
You can contact her on all social media via direct message (in particular Linkedin). Thank you to Angela Dinis, Lead Product Manager at OutSystems, for her question. If you have feedback, comments or questions, please reach out to me directly: magalipelissier@hotmail.fr
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#54 The Power of Collaboration between PM and PMM, with Marty Bakal, Director of Product Marketing @ Labra.io
Marty Bakal is an experienced Product Leader who works in product management, product marketing and field application engineering. Marty understands user needs and how to translate them into products and collaterals. He has the ability to translate technical features into content understood by engineering and users alike, and a thirst for knowledge spanning multiple industries.
In this episode, Marty talks about Product Marketing Management, or PMM, and how he collaborates with product managers on inbound and outbound activities. He debunks some of the misconceptions about PMM and highlights the challenges and opportunities in the PM/PMM relationship. This is a short episode but packed with lots of insights!
Get 20% off you ticket for the Product-Led Summit in Las Vegas: https://ti.to/sequel-media/product-led-summit-las-vegas-2023/discount/ProductPerspectives
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Customer Reviews
Great perspectives from different angles of the product world
Magali brings in a great variety of perspectives from different sides of the product world. Since collaboration between product management, engineering, design, etc. is so important to launching successful products, I believe this is really valuable for anyone working in product.