83 episodes

Welcome to the Profit Cleaners Podcast, the only place where you can learn from the top 1% of cleaning business owners. Focused on redefining profit, each episode is designed to give you practical tips and advice so that you can grow your own business, whether you’re just getting started or have been in the industry for decades. Discover the most intelligent ways to make more profit per customer, increase customer retention, improve your work culture, and create sustainable systems that actually give you more time back. Roll up your sleeves and get to work with your hosts Brandon Schoen and Brandon Condrey, owners of one of the most successful cleaning businesses in the Southwest.

Profit Cleaners: Grow Your Cleaning Company and Redefine Profit Brandon Schoen | Brandon Condrey

    • Business
    • 4.8 • 40 Ratings

Welcome to the Profit Cleaners Podcast, the only place where you can learn from the top 1% of cleaning business owners. Focused on redefining profit, each episode is designed to give you practical tips and advice so that you can grow your own business, whether you’re just getting started or have been in the industry for decades. Discover the most intelligent ways to make more profit per customer, increase customer retention, improve your work culture, and create sustainable systems that actually give you more time back. Roll up your sleeves and get to work with your hosts Brandon Schoen and Brandon Condrey, owners of one of the most successful cleaning businesses in the Southwest.

    How Important is Customer Experience? (Hint: It’s SUPER Important)

    How Important is Customer Experience? (Hint: It’s SUPER Important)

    As the saying goes, whatever you give to the world always comes back to you. 
    That's exactly why focusing on your customer experience is one of the most important things you can do as a cleaning business owner. It’s everything when it comes to your success. An exceptional customer experience leads to:
    Your ideal customersMore customersHigher rates for more profitHappier employees And that’s just the beginning. 
    In this episode of the Profit Cleaners, The Brandons talk about customer experience, what they are currently doing in their own cleaning business, and why you really have ZERO excuses when it comes to delivering an experience your customers LOVE. You’ll also hear them share their ideas about what you can do to grow your own business through the art of customer experience.
    Tune in to this episode and start giving your customers the experience that they really want!




    Highlights:
    (02:29) Software tools and systems to automate parts of your business
    (04:47)  AI:  The reason people get really pissed off with businesses 
    (08:30) Why is interaction important in the business? 
    (10:15) Gratuity for customers + WHY customer experience matters 
    (12:12) The Law of Reciprocity
    (15:09) Understanding the new “Claim Your Weekend Check-In” concept
    (16:18) Creating a customer experience that is beyond the cleaning service
    (17;14) The importance of creating demographic data
    (33:25) Giving the best customer experience possible - no excuses



    Links:


    https://profitcleaners.com/

    • 34 min
    The World’s Largest Retailer Cleaning Houses: What Happens to Local Businesses Like Yours?

    The World’s Largest Retailer Cleaning Houses: What Happens to Local Businesses Like Yours?

    NEWSFLASH: Walmart is now offering cleaning services.
    First reaction? Freak out (and not in a good way), especially if you own a local cleaning business yourself.
    Second reaction? Listen to this podcast where the Brandons are diving into Walmart’s new venture and how much you should actually be worrying about your newest competition in the home cleaning niche. 
    Learn all about it and what you should be doing next by listening to this full episode right now!
    Highlights:
    [03:24]Walmart House Cleaning Services: Time to Panic?
    [09:25] Why LOCAL Businesses Can Still Compete
    [10:42]Before Walmart, There Was Amazon… 
    [13:42]What Amazon’s Venture Into the Cleaning World Can Teach Us
    [16:30]Gig Workers: Hiring Independent Contractors to Take On More Cleaning Jobs
    [20:58]The Ultimate Silver Lining for Local Cleaning Brands



    Links:
    https://profitcleaners.com/ 


    Mentioned:
    Launch 27
    Walmart Adds Handy
    Bark.com 
    Thumbtack
    Fiverr
    Upwork
    Thespruce.com
    Doordash
    Sandia Green Clean

    • 25 min
    Why Business Reviews Are Gold- And How to Get Them Automatically

    Why Business Reviews Are Gold- And How to Get Them Automatically

    Reviews will either MAKE or BREAK your business. While a bad review is never a good thing, a good review is GOLD. Of course, getting someone to leave an excellent 5-star review takes time and effort. You can’t just expect customers to leave great reviews without some sort of action on your part. 
    Most of the time, YOU have to initiate the review-leaving process.
    Yes, it takes work, but each and every great review makes it easier for you to dominate in your market. As those great reviews stack, your business will uplevel like never before. 
    In this episode of the Profit Cleaners, the Brandons talk about getting reviews, why they’re so important, and how to create systems that automate the whole process. 
    If you haven’t already, please subscribe to the show, leave us a review, and share it out with someone who could benefit from today’s topic!



    Highlights:


    [04:08] How the Profit Cleaners became the most reviewed cleaning company in the whole state of New Mexico
    [06:44]  Learning about cognitive and confirmation biases
    [10:01]  Addressing your visibility and listings for SEO
    [15:00] Different strategies to get people to leave a review
    [17:35] Why you should consider Podium for your business
    [24:31] Leveraging friends and family to get a BOOST in the business
    [30:35] Using keywords for reviews
    [32:44] ​​ Getting a  company review in exchange for leaving a review for others





    Links:


    https://profitcleaners.com/

    • 34 min
    Extreme Ownership Book Club: Helping Your Business WIN (And Keep Winning)

    Extreme Ownership Book Club: Helping Your Business WIN (And Keep Winning)

    Books are an excellent tool not just for personal growth, but for business growth too.


    How many books do you read each month? How many books do you and your employees read together? 


    In this episode of the Profit Cleaners podcast, you’ll hear the Brandons talk about the latest book they’re reading as a company, Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink and Leif Babin. 


    Winning in business requires that you take extreme ownership in order to truly lead your company and its employees. Learn how you can apply these Navy Seal mindsets and principles to the business world and, of course, your own life, too. Listen now!


    Highlights:


    [05:00] The Concept of Extreme Ownership
    [06:30] Becoming a TRUE Leader by Taking Responsibility
    [07:20] Dropping the Ego
    [11:50] The Next Principle: NO Bad Teams, Only BAD Leaders
    [16:00] The Principle of Clarity and Belief
    [20:00] Keeping Your EGO in Check
    [22:28] TEAMWORK: Cover and Move Tactic
    [28:00] The Prioritize and Execute Principle
    [30:00] Decentralized Command
    [38:40] Discipline = FREEDOM



    Links: 
    Website: https://profitcleaners.com/
    Apple Podcast: https://podcasts.apple.com/us/podcast/profit-cleaners-grow-your-cleaning-company-and/id1513357285
    Facebook: https://web.facebook.com/profitcleaners/?_rdc=1&_rdr
    Youtube: https://www.youtube.com/channel/UCjlgEpqKAzi9KeiGyXbv43Q
    Instagram: https://www.instagram.com/profitcleaners/?hl=en
    Spotify: https://open.spotify.com/show/5mvP6cSM6Qu59WnGIqdMkk



    Book:


    Extreme Ownership: How U.S. Navy SEALs Lead and Win
    Amazon.com: Extreme Ownership: How US Navy SEALs Lead and Win

    • 43 min
    Why Your Cleaning Business Matters

    Why Your Cleaning Business Matters

    Is all the work you do each day really worth it? How much of an impact are you actually making cleaning people’s homes or owning a cleaning business?


    In this episode of the Profit Cleaners, we’re looking at the impact of just one small thing – and how much of a difference it makes in the world. 


    If you’re looking for that “I-guess-I’ll-keep-going” moment, this is the podcast to listen to right now. 


    There is POWER in each and every business. And the simple act of helping someone’s house feel more like home can change everything. 



    Highlights:


    [05:30] Positive Impacts and Real Wealth 
    [08:00] Good Leadership and Positive Environments
    [10:30] Impact Over Income
    [12:00] The Core of Entrepreneurship: Solving Problems
    [13:50] TIME: A Finite Resource
    [16:00] Understanding the Butterfly Effect 
    [18:40] The Graffiti Tipping Point


    Links: 
    Website: https://profitcleaners.com/
    Apple Podcast: https://podcasts.apple.com/us/podcast/profit-cleaners-grow-your-cleaning-company-and/id1513357285
    Facebook: https://web.facebook.com/profitcleaners/?_rdc=1&_rdr
    Youtube: https://www.youtube.com/channel/UCjlgEpqKAzi9KeiGyXbv43Q
    Instagram: https://www.instagram.com/profitcleaners/?hl=en
    Spotify: https://open.spotify.com/show/5mvP6cSM6Qu59WnGIqdMkk

    • 22 min
    Big Wins from Our Business’s Annual Meeting (And Why You Should Start Your Own Annual Meetings)

    Big Wins from Our Business’s Annual Meeting (And Why You Should Start Your Own Annual Meetings)

    Having systems for your business is a game changer, no matter how big or small your cleaning business is. Having outstanding people with awesome goals and a shared vision is exactly how you take any business from good to great. 


    In today’s episode, we’re sharing with you the big wins we had at our company’s annual meeting and some advice that should help you hit your business’s goals this year, too. Using the Entrepreneurial Operating System (EOS), we’ve been getting on the same page with our management team on a weekly (not just annual)  basis – and it’s definitely something you should consider doing with your own teams!


    If you’re ready to learn even more about our system and the values that we share on our team, this is a can’t-miss episode. It’s also a great one to share this with other business owners – even those not in the cleaning niche! 


    Highlights: 


    [02:09] Overview of the  Entrepreneurial Operating System (EOS) we use
    [08:00] Our two-day agenda highlights + wins from our annual meeting 
    [12:12] Understanding the SWOT analysis
    [17:11] Taking on new markets for even more opportunity
    [17:33] Creating a better customer experience 
    [18:35] Why it really pays off to create customer loyalty
    [21:55] The Wheel of EOS + six components needed to get traction
    [28:50] SUSTAINABILITY at the heart of every business
    [31:30] Core values on our vision traction organizer 
    [38:04] How can you help your employees by creating the most amazing jobs?
    [41:50] Setting GOALS the right way


    Links: 
    Profit Cleaners | Grow Your Cleaning Company. Redefine Profit.
    Sandia Green Clean: #1 House Cleaning Service Albuquerque NM
    Apple Podcast: https://podcasts.apple.com/us/podcast/profit-cleaners-grow-your-cleaning-company-and/id1513357285


    Books:


    Traction: Get a Grip on Your Business Paperback – April 3, 2012

    • 48 min

Customer Reviews

4.8 out of 5
40 Ratings

40 Ratings

abbyshepp ,

So helpful!!!

You guys have been a tremendous help, which launching my cleaning business! Thank you thank you thank you!

shadow gunslinger858 ,

Great Info

Love the podcast guys!

Cannella8787 ,

Where is the price guide ??

Hey, y’all said down below in the show notes there would be the price guide that we could download. Is that through the podcasts? Or maybe YouTube or somewhere else?? I am starting my cleaning business and that would be really helpful. Thanks !

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