20 episodes

From bringing the best out of talented people to creating a process-centric organization that supports scale, listen to how these consulting experts and serial entrepreneurs achieve success

PS Insights by Kimble Applications Kimble Applications

    • Careers

From bringing the best out of talented people to creating a process-centric organization that supports scale, listen to how these consulting experts and serial entrepreneurs achieve success

    (German Version) Techniken zur Entwicklung von Dienstleistungen - mit Marc Stickdorn

    (German Version) Techniken zur Entwicklung von Dienstleistungen - mit Marc Stickdorn

    Improvisationstheater, Legofiguren und Virtual Reality scheinen eher in die Welt der Unterhaltung zu gehören als ins Umfeld professioneller Dienstleistungen. Aber Design Thinking Experte Marc Stickdorn ist ein leidenschaftlicher Verfechter von solchen Techniken, um Serviceangebote zu entwickeln, bevor sie auf den Markt kommen.

    In einem Prozess, den er gerne mit der Marktforschung, Prototypentwicklung und Crashtests bei Autos vergleicht, glaubt er, dass Serviceangebote die gleichen Prüfungskriterien durchlaufen sollten, bevor sie verkauft werden. Gewinnen Sie Einblicke darüber wie erfolgreiche Dienstleistungen entwickelt werden, weniger erfolgreiche schnell und kostengünstig identifiziert werden, und so das Endergebnis auch durch mehr Kundenzufriedenheit profitiert.

    • 28 min
    Techniques for designing services - with Marc Stickdorn

    Techniques for designing services - with Marc Stickdorn

    Improv theater, Lego figurines and virtual reality may be more familiar in the world of entertainment than in professional services. But leading thinker Marc Stickdorn is a passionate advocate of using techniques like these to design and prototype service offerings before taking them to market.

    In a process he likens to market-researching, prototyping and crash-testing a car, he believes service offerings should pass through the same kind of rigorous examination before being sold. Gaining insight into how to improve successful services, and allowing others to fail fast and at low cost benefits both the bottom line and customer satisfaction.

    • 25 min
    What is the Salesforce App Exchange and how Does it Work? - with Leslie Tom

    What is the Salesforce App Exchange and how Does it Work? - with Leslie Tom

    In episode 18 of Kimble-sponsored PS Insights Podcast Series, Salesforce’ Senior VP of AppExchange Marketing, Leslie Tom describes how the AppExchange is developing. It is becoming a marketplace not only for apps but for bots, components and other workplace technology. Analysts and VCs as well as customers go there to discover trends and new ideas.

    • 19 min
    Where is the professional services sector headed? - Marc Lacriox

    Where is the professional services sector headed? - Marc Lacriox

    In a wide-ranging discussion, Marc Lacroix considers some of the key development within professional services in recent years and looks at where the sector is going, identifying likely areas for innovation. For instance, after adapting from time and materials to fixed price, many businesses are now moving to offering outcome-based pricing models.

    In this, the second of his PS Insights podcasts, Marc - managing partner at RTM Consulting - looks at how PS businesses can drive value from AI and big data. Marc looks forward to new developments in commoditization of services, and considers the meaning of ‘agile’ and how it is interpreted in the services sector today.

    • 27 min
    Taking the RISK out of the Risky Business of Project Delivery - with Shane Anastasi

    Taking the RISK out of the Risky Business of Project Delivery - with Shane Anastasi

    How should professional services organizations manage risk? In the second of his PS Insights podcasts, services industry guru Shane Anastasi discusses how to identify projects that are heading off track and the kinds of actions that can be taken to keep them in the black.
    Shane, who has helped many global software companies change how they measure and respond to project risk, shares some of the strategies he has used successfully in the past. Shane Anastasi is CEO and Founder of PS Principles, the professional services training and certification company.

    • 29 min
    How to ensure business processes don’t become red tape – Mark Robinson

    How to ensure business processes don’t become red tape – Mark Robinson

    The business guru John Harvey-Jones said: “No-one goes to work wanting to do a bad job we just put so much red tape in their way that they give up trying.” Kimble co-founder and CMO Mark Robinson draws on extensive experience of building successful professional services organizations to discuss this question.

    Useful business processes help to drive consistent outcomes – but a process that is there for the sake of it becomes red tape. If you can’t easily explain what the process is helping to achieve, it isn’t worthwhile, Mark suggests. Hear his thoughts on this important subject by downloading the podcast.

    • 14 min

Top Podcasts In Careers