36 episodes

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP.

PSAImpact Chris Timm, Rayanne Buchianico

    • Business
    • 5.0 • 1 Rating

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP.

    [36] – Special Guest: Matt Takhar, CEO of Inbay

    [36] – Special Guest: Matt Takhar, CEO of Inbay

    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net.

    In this episode, Chris and Rayanne welcome Matt Takhar, CEO of Inbay. Matt explains Inbay’s white label Service Desk, NOC, SOC, and Project Services, partnering with MSPs all over the world. Reach out to Inbay at www.inbay.co.uk or matt@inbay.co.uk.

    • 21 min
    [35] – Autotask Implementation Series: Revisiting Covered Topics

    [35] – Autotask Implementation Series: Revisiting Covered Topics

    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net.

    In this episode, Chris and Rayanne summarize where they’ve been, and where they’re going as the Autotask Implementation Series continues.

    • 29 min
    [34] – Autotask Implementation Series: Contracts in Autotask

    [34] – Autotask Implementation Series: Contracts in Autotask

    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net.

    In this episode, Rayanne and Chris discuss contracts in Autotask, the different types of contracts, and how and when to use them.

    • 27 min
    [33] – Autotask Implementation Series: CRM – Sales Quotas, Commissions, Opportunity Categories

    [33] – Autotask Implementation Series: CRM – Sales Quotas, Commissions, Opportunity Categories

    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net.

    In this episode, Rayanne and Chris wrap up the CRM package by discussing setting up sales quotas, tracking commissions, and utilizing opportunity categories and speed codes.

    • 30 min
    [32] – Special Guest: Nigel Moore, Founder of The Tech Tribe

    [32] – Special Guest: Nigel Moore, Founder of The Tech Tribe

    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business.
    In this episode, Nigel Moore, founder of The Tech Tribe, joins Rayanne and Chris for a discussion about PSA, RMM, making smart decisions, and focusing on business growth and effective service delivery.

    • 35 min
    [31] – Autotask Implementation Series: CRM - Opportunities vs Quotes, Tools

    [31] – Autotask Implementation Series: CRM - Opportunities vs Quotes, Tools

    PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP.

    In this episode, Rayanne and Chris continue exploring the CRM package, including opportunities versus quotes, quoting tools, and the Outlook plugin.

    • 32 min

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