39 min
187. Putting Customer Experience Innovation Into Practice, with Bloomberg Industry Group CEO Josh Eastright | CUSTOMER EXPERIENCE INNOVATION The Innovation Engine Podcast
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- Business
Bloomberg Industry Group CEO Josh Eastright talks with us about putting CX innovation into practice for this episode of the podcast. We discuss why when you’re running a digital business a product is never done, why providing your customers with answers at their point of need is a sign of an evolved customer experience, and why AI and machine learning are still heavily reliant on the human component to deliver valuable content to consumers.
Resources:
Learn more at bloombergindustry.com Visit Josh’s LinkedIn profile: linkedin.com/in/josheastright
Learn more and get the full show notes at: 3PillarGlobal.com
Episode Highlights:
[01:09] The origins of Bloomberg Industry Group and who they serve [04:45] Solving for your customers’ needs begins with the onboarding process, and understanding that technology buyers and users are often different audiences [07:42] Transitioning from traditional publishing to digital product innovation [17:50] How Bloomberg Industry Group drives innovation at a high level [20:52] Leveraging 90 years of history to create a business advantage [22:51] Providing answers at your customers’ point of need [27:33] The rate of digital adoption and how the pandemic impacted it [31:33] The struggles that come with using AI and machine learning
Bloomberg Industry Group CEO Josh Eastright talks with us about putting CX innovation into practice for this episode of the podcast. We discuss why when you’re running a digital business a product is never done, why providing your customers with answers at their point of need is a sign of an evolved customer experience, and why AI and machine learning are still heavily reliant on the human component to deliver valuable content to consumers.
Resources:
Learn more at bloombergindustry.com Visit Josh’s LinkedIn profile: linkedin.com/in/josheastright
Learn more and get the full show notes at: 3PillarGlobal.com
Episode Highlights:
[01:09] The origins of Bloomberg Industry Group and who they serve [04:45] Solving for your customers’ needs begins with the onboarding process, and understanding that technology buyers and users are often different audiences [07:42] Transitioning from traditional publishing to digital product innovation [17:50] How Bloomberg Industry Group drives innovation at a high level [20:52] Leveraging 90 years of history to create a business advantage [22:51] Providing answers at your customers’ point of need [27:33] The rate of digital adoption and how the pandemic impacted it [31:33] The struggles that come with using AI and machine learning
39 min