Putting veterans first: Exploring the VA’s customer experience strategy with John Boerstler The Business of Government Hour
-
- Government
What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? Join host Michael J. Keegan as he explores these questions and more with John Boerstler Chief Veterans Experience Officer at VA.
What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? Join host Michael J. Keegan as he explores these questions and more with John Boerstler Chief Veterans Experience Officer at VA.
59 min
Top Podcasts In Government
More by Federal News Network
Federal Newscast
Federal News Network | Hubbard Radio
Federal Drive with Tom Temin
Federal News Network | Hubbard Radio
It's All Journalism
AllJournalismPod LLC
Off the Shelf
Federal News Network | Hubbard Radio
Ask the CIO
Federal News Network | Hubbard Radio
On DoD
Federal News Network | Hubbard Radio