PX Multifamily

Mary Gwyn
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PX Multifamily

If you ever thought, I may as well do it myself…it will be done faster, better, the way I want it…then this is for you. Tune in for why you should adjust your thinking and how to bring others alongside you. Learn from other Multifamily leaders, sometimes from their mistakes, and mostly from their successes. Join for ways to get more joy and effectiveness from yourself and those around you, and the prescription for bringing your best self every day.

  1. NOV 6

    018 - Hurricane Helene Recover - the First to Raise His Hand!

    When disaster strikes, communities come together—and the multifamily industry is no exception. In this powerful episode of PX Multifamily, Mary Gwyn sits down with Burt Wray of Chadwell Supply to discuss his on-the-ground relief efforts after Hurricane Helene and how our multifamily teams are rallying to support those affected. Hear how Burt and his team navigated the devastation in Western North Carolina, helping neighbors and residents in need. From delivering clean water to organizing volunteers, Burt shares moving stories of resilience, community, and what it means to be a servant leader in a crisis. Plus, learn about the organizations stepping up to assist and how you can get involved in the long-term recovery process. Topics Covered: 1. The incredible efforts of multifamily teams in hurricane relief 2. Stories of resilience and community on the front lines 3. Ways our industry can support long-term recovery efforts 4. How servant leadership is transforming multifamily Join us for this inspiring conversation, and don’t forget to subscribe for more multifamily insights that make a difference. Also, please visit: https://www.multifamilymedianetwork.com

    31 min

  2. OCT 24

    017 - Hurricane Helene and Our Industry Heroes! - PX Multifamily

    Multifamily Leadership in Action: Heroes of Hurricane Helene Recovery | People Experience What happens when disaster strikes and power, water, and even 911 go offline? In this episode of PX Multifamily, we uncover the incredible stories of how our industry stepped up in the aftermath of Hurricane Helene. More than just recovery — this is heroism. Join us as Mary Gwyn sits down with Tina Baker, a board member of the Apartment Association of Western North Carolina, to explore how multifamily teams responded to the devastation caused by Hurricane Helene. This episode highlights our community's strength, compassion, and resilience, from creating life-saving collaborations to heartwarming stories of people climbing trees to rescue residents. Tina shares firsthand accounts of displaced residents finding refuge, innovative solutions like converting car washes into showers, and much more. You’ll find inspiration in the industry's leadership, the power of purpose, and the creative problem-solving that defines multifamily property management in times of crisis. Stay tuned until the end to hear about Tina’s personal journey in multifamily, from leasing consultant to her pivotal role with apartments.com today. You won’t want to miss her insights on the future of disaster recovery and leadership's vital role in building community resilience. If these leadership and community resilience stories inspire you, please like, subscribe, and share. Let’s continue spreading the good work of multifamily professionals! Want more multifamily content in all areas such as maintenance, marketing, leasing, leadership, and personal/professional development? Subscribe to  @MultifamilyMediaNetwork  and hear from industry pros on all these topics and more. Prefer to listen to your podcasts? Find us free on Spotify and Apple Podcasts!

    33 min

  3. OCT 16

    016 - The Power's On-Ways to Help Hurricane Helene Recovery - PX Multifamily

    When disaster strikes, how do we, as an industry, rise to the occasion? Join me, Mary Gwyn, as we explore the human side of multifamily leadership during Hurricane Helene’s aftermath. Today, I’m sharing a deeply personal experience from Spartanburg, South Carolina, where we faced the impact of Hurricane Helene head-on. As we braced for the storm and witnessed the devastation, I saw firsthand how our multifamily community stepped up in the most challenging times. From chainsaw-wielding team members to apartment associations rallying together, this episode highlights the resilience and compassion of our industry. In this episode, you’ll hear stories of collaboration, leadership, and hope—from property managers opening their doors for showers to associations organizing relief efforts. I share the logistical challenges of property recovery, the emotional toll on residents, and how you can get involved in helping those still affected by the hurricane. If you want to make a difference in the lives of those impacted, check out the helpful links below to learn how you can assist in the ongoing recovery. And don’t forget to like, comment, share, and subscribe to stay connected with PX Multifamily and the latest stories from the multifamily industry.

    10 min

  4. OCT 9

    015 - The Connection Between Preventive Maintenance and The People Experience! | PX Multifamily

    Preventive Maintenance Impacts the People Experience and Hiring in Multifamily What does preventive maintenance have to do with keeping your team happy and attracting top talent? Let’s break it down! Hey everyone, it's Mary Gwyn host of PX Multifamily, the People Experience podcast! Today, I’m waving a flag about preventive maintenance and the reality that it isn't just about fixing things — it's about enhancing the entire people experience and improving your hiring prospects. Tracy Beck recently discussed risk management in multifamily, pointing out that preventive maintenance plays a critical role in reducing risks. Think of it this way: a quick 15-minute check on a condensation line now can prevent hours of cleanup and major resident disruption later. But here's the real kicker — preventive maintenance significantly reduces those dreaded after-hours calls that your maintenance team despises. If you're struggling to hire maintenance talent, you've probably heard it: on-call duty is a big turn-off. However, with a sound preventive maintenance program, you improve the maintenance team's work-life balance and enhance the resident experience. This win-win makes your property more attractive to prospective hires, and keeps your current team happier. So, how do you sell this to potential team members? Show them the data — highlight how many calls you’ve minimized through proactive upkeep. It's a strong selling point! For more insights on optimizing the people experience in multifamily, like, share, and subscribe to PX Multifamily, and visit multifamilymedianetwork.com for more great content! If you found this episode helpful, please like, share, and subscribe to PX Multifamily. Visit  @MultifamilyMediaNetwork and www.multifamilymedianetwork.com for more content on growing in the multifamily space. Prefer your podcasts on the go? PX Multifamily is on Spotify and Apple Podcasts - find us wherever you go.

    8 min

  5. SEP 4

    014 - The Benefit of Uncomfortable Seats | PX Multifamily

    The Uncomfortable Path to Multifamily Success: Get Out of Your Seat Ever wondered how to truly drive success in the multifamily industry? Spoiler alert: it starts by getting out of your chair and into the field. Let's discuss why being uncomfortable is the key to thriving! In this episode of the People Experience podcast - PX Multifamily, Mary Gwyn, Chief Innovator of Apartment Dynamics, challenges the status quo for leaders in the multifamily sector. She draws a powerful analogy between McDonald's hard seats and the necessity for leaders to actively avoid their comfort zones. Mary advocates for leaders to "inspect what they expect" by leaving their desks behind and engaging directly with the communities they oversee. By being present on-site, leaders can observe operations first-hand, catch teams doing great work, identify opportunities for improvement, and learn firsthand the challenges created by corporate-driven policy decisions. Mary shares eye-opening experiences from her own career, from arriving at properties to find absentee staff, to witnessing teams heroically managing tropical storm cleanup. She stresses the importance of looking beyond reports, listening to team members, learning from every interaction, and leaning in to provide hands-on support. The episode emphasizes how active engagement can help leaders better understand and solve the real-world challenges faced by their teams, ultimately ensuring profitability and success. If you found this episode insightful, make sure to like, subscribe, and share! Don’t miss out on more transformative strategies to thrive in multifamily management. Tell us in the comments: How do you change up your routines and go beyond your comfort zone to drive success? Want more multifamily-related content about all facets of the industry? Check out @MultifamilyMediaNetwork for important topics related to multifamily, property management, maintenance, technology, and more. Each podcast is led by industry pros dedicated to providing engaging content designed to help you grow.

    7 min

  6. AUG 28

    013 - Betting On Resident Satisfaction? Good Luck With That! | PX Multifamily with Mary Gwyn

    The Power of Resident Reviews in Multifamily Leadership | PX Multifamily Love them or hate them, reviews are the lifeblood of resident satisfaction! Ignore them, and you risk losing your customers. Let’s discuss how to make the most of every review and elevate your community! Welcome to PX Multifamily! Today’s topic can make or break your community: resident reviews. Mary Gwyn shares insights from her recent presentation at Apartmentalize 2024 in Philadelphia, emphasizing the importance of leveraging reviews to boost resident satisfaction and retention. Are you willing to bet on your residents' satisfaction? The last encounter a resident has with you is the most significant predictor of their overall happiness. When you intentionally engage with residents and promptly address their concerns, you can transform even the smallest interaction into a positive experience. From conducting move-in surveys to asking for a five-star review at every opportunity, Mary explains why asking for feedback is crucial. Discover the psychological benefits of positive reviews and how asking for them at strategic times can create a win-win for you and your residents. Learn how to turn around a negative reputation with simple, proactive steps. Are you ready to elevate your people experience? Hit play and let’s get started! If you found this video helpful, give it a thumbs up, subscribe to PX Multifamily for more insights, and share your thoughts in the comments below! Let’s build better communities together! Interested in more multifamily-centric podcasts, check out @Multifamily Media Network for podcasts on topics that directly affect multifamily property management.

    12 min

  7. AUG 3

    012 - Mary Gwyn and Jake Hughes - PX Multifamily

    Discover the transformative power of resident feedback and data-driven insights in the multifamily industry with Mary Gwyn and guest Jake Hughes. Learn how maintenance and communication can elevate your property's reputation and ensure resident satisfaction. Sponsored by https://www.chadwellsupply.com/multifamily, live from the NAA Apartmentalize conference. Learn how effective maintenance and communication strategies can improve resident satisfaction and property reputation. Key Takeaways: Jake Hughes' Background: From working in the automotive industry to becoming a data expert in multifamily. Widewail's https://www.widewail.com - Voice of the Resident Report: Insights from analyzing 400,000 resident reviews. Importance of Maintenance: How maintenance impacts resident satisfaction and property reputation. Communication is Key: Strategies to improve communication with residents to reduce negative feedback. Leveraging Data: How multifamily can learn from the automotive industry’s approach to reviews and feedback. Key Highlights: 00:44 - 01:10: Jake’s background and journey in the multifamily industry. 01:10 - 02:45: Overview of the Voice of the Resident Report. 02:45 - 03:54: Insights from analyzing 400,000 resident reviews. 03:54 - 04:58: The importance of maintenance in resident satisfaction. 04:58 - 06:33: How communication impacts resident experiences and reviews. 06:33 - 08:09: Key topics from resident reviews: Communication, safety, and cleanliness. 08:09 - 09:33: The role of pest control in maintenance reviews. 09:33 - 10:18: Communication strategies to enhance resident satisfaction. 10:18 - 12:33: The impact of resident reviews on property reputation. 12:33 - 14:12: Learning from the automotive industry: Review volume comparison. 14:12 - 15:25: Strategies to increase resident reviews and improve reputation. 15:25 - 17:06: The importance of genuine and varied reviews. 17:06 - 18:00: Closing remarks and thank you to Chadwell Supply. Sponsored by http://www.chadwellsupply.com/multifamily, a leading provider of maintenance supplies and solutions for the multifamily industry. For more episodes and insights, visit http://www.MultifamilyMediaNetwork.com. Timestamps: 00:44 - Jake Hughes' Background 01:10 - Voice of the Resident Report Overview 02:45 - Insights from Resident Reviews 03:54 - Importance of Maintenance 04:58 - Communication’s Impact 06:33 - Key Review Topics: Communication, Safety, Cleanliness 08:09 - Role of Pest Control 09:33 - Enhancing Resident Communication 10:18 - Resident Reviews and Reputation 12:33 - Learning from the Automotive Industry 14:12 - Increasing Resident Reviews 15:25 - Genuine and Varied Reviews 17:06 - Closing Remarks and Thanks to Chadwell Supply Call to Action: If you enjoyed this episode, please like, share, and subscribe to our channel for more industry insights and tips. Comment below with your thoughts on the importance of maintenance and communication in the multifamily industry. Visit https://www.MultifamilyMediaNetwork.com for additional resources and episodes. NAA Apartmentalize, MRO Show, Mike Brewer, Jake Hughes, Chattel Supply, multifamily industry, resident feedback, maintenance, communication, property management, resident satisfaction, Voice of the Resident Report, data-driven insights Hashtags: #NAAApartmentalize #MROShow #MultifamilyMediaNetwork #MikeBrewer #JakeHughes #ResidentFeedback #Maintenance #Communication #PropertyManagement #ResidentSatisfaction #DataDrivenInsights

    18 min

  8. JUN 22

    011 The Magic Words: That's Just Awful | PX Multifamily

    I've got an exciting episode on handling resident complaints with empathy in the multifamily industry! #MustWatch From the experts at MultiFamilyMediaNetwork.com, this podcast episode covers practical techniques for improving the multifamily people experience. You'll learn valuable insights from real-life examples that will help you enhance interactions with residents, leading to a more positive environment for everyone. Be sure to LIKE this video and SUBSCRIBE to our channel for more multifamily content! Discover the story of Carrie, a remarkable property manager who transformed a troubled community by using empathy and understanding. Learn how her simple phrase, "That's just awful," turned heated conversations into opportunities for resolution and improved the experience for both residents and team members. Visit MultiFamilyMediaNetwork.com for more! Like, Comment & Subscribe resident complaints, multifamily management, empathy in property management, resident experience, multifamily podcast #ResidentComplaints #MultifamilyManagement #EmpathyInPropertyManagement #ResidentExperience #MultifamilyPodcast

    6 min
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About

If you ever thought, I may as well do it myself…it will be done faster, better, the way I want it…then this is for you. Tune in for why you should adjust your thinking and how to bring others alongside you. Learn from other Multifamily leaders, sometimes from their mistakes, and mostly from their successes. Join for ways to get more joy and effectiveness from yourself and those around you, and the prescription for bringing your best self every day.

Information

  • Creator
    Mary Gwyn
  • Years Active
    2K
  • Episodes
    18
  • Rating
    Clean
  • Copyright
    © Mary Gwyn
  • Show Website
    PX Multifamily

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