Exclusive interviews with Karen Webster, CEO at PYMNTS.com
To Re-engage Existing Members, CUs Must Digitalize Products, Services and Support
Credit unions are expanding their digital services while continuing to offer omnichannel support. Bruce Dragt of CO-OP Financial Services says that by “credit unionizing” the services, credit unions can win back members who may have strayed to other financial service providers.
For SMBs, Build vs Buy Debate Warrants a Look at the Tech Stack
Amid the great digital shift, everyone’s competing against Amazon. Brandon Gell, CEO and co-founder of Clyde, said for smaller firms, speed is of the essence, and refining the tech stack and linking with platforms can level the playing field.
For Subscription Businesses, Fewer Failed Payments Means Better Customer Acquisition and Retention
With fewer first-time users signing up for new subscriptions, customer retention is more important than ever. Darryl Hicks of FlexPay takes PYMNTS under the hood for a look at why payment authorization management (PAM) is the single-biggest lever subscription businesses can deploy.
PayPal Recognizes Vital Role of Software Developers in Connected Economy Creation
With all the attention paid to consumer-facing aspects of the connected economy, unseen software developers are the ones responsible for actually making it work. In turn, their labor is being enabled by a growing assortment of data flows and best practices, as we learn in a conversation with PayPal Senior Director, Developer Experiences, Mudita Tiwari.
Going Digital, But Staying Personal, Means Customer Considerations Must Come First
As credit unions strive to transform themselves for a digital-first world, CO-OP Chief
Operating Officer Nick Calcanes discusses the need to adopt a human-centric approach that’s focused on solving members’ problems, using people who care about fixing those problems.
Afterpay Says BNPL Provides New Insights Into Consumer Behavior
With millions of consumers using BNPL in-store and online, Zahir Khoja, general manager of North America for Afterpay, told PYMNTS that the fadt-growing financing option gives merchants new tools to connect with and understand their customers.
Timely, insightful and actionable! 🙌
Whether you’re well established as someone innovating in the payments and fintech space, or just getting started as a catalyst for change - this is a must-listen podcast for you! Karen and the entire PYMNTS team do an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of navigating an ever-changing digital landscape - with knowledgeable leaders who’ve actually experienced success. Highly recommend listening and subscribing!
Great content, difficult to listen to
Hi, I recently subscribed to the podcast.
While the content is great, it’s hard to listen to / understand at times as participants sit far from the microphone (e.g. Payrix interview).
Please provide each talker with a microphone for optimal sound quality and clarity.