137 episodes

QSR Uncut is a podcast from the editors of QSR magazine—the leading publication for foodservice owners and operators—that discusses the current state and future of the fast-food restaurant industry as it recovers from the COVID-19 pandemic. Made for restaurant executives, entrepreneurs, consumers, and leaders, each episode candidly answers three questions from readers. We'll also check out the best of fast-food Twitter each week and chat with some of the industry's most insightful leaders.

QSR Uncut: A Fast-Food Restaurant Podcast from QSR Magazine QSR magazine

    • Business
    • 4.8 • 31 Ratings

QSR Uncut is a podcast from the editors of QSR magazine—the leading publication for foodservice owners and operators—that discusses the current state and future of the fast-food restaurant industry as it recovers from the COVID-19 pandemic. Made for restaurant executives, entrepreneurs, consumers, and leaders, each episode candidly answers three questions from readers. We'll also check out the best of fast-food Twitter each week and chat with some of the industry's most insightful leaders.

    A&W CEO on Surviving the Labor Shortage, Root Beer, and a Comeback of Epic Proportions

    A&W CEO on Surviving the Labor Shortage, Root Beer, and a Comeback of Epic Proportions

    A&W CEO Kevin Bazner discusses the biggest crisis facing restaurants today—where to find labor and how to keep employees from leaving.  Also, cheese curds, the brand's famous root beer, and how the 102-year-old chain charted one of the most impressive turnarounds in fast-food history.

    • 55 min
    A Digital Pioneer on the Future of Restaurant Tech

    A Digital Pioneer on the Future of Restaurant Tech

    OneDine CEO and industry thought leader Rom Krupp joins the QSR magazine team this week to talk all things digital, and how COVID-19 ushered in a decade of innovation in 19 months. From QR codes  to the real dangers of third-party delivery to a rash of IPOs,  we take an unscripted look at the hottest topic in the restaurant industry's evolution today. Plus, Wendy's is roasting McDonald's (again).

    • 58 min
    Is The Virtual Restaurant Bubble About to Burst?

    Is The Virtual Restaurant Bubble About to Burst?

    In this week’s episode of QSR Uncut,  QSR magazine editors Danny Klein and Ben Coley are joined by Joseph Szala, managing director of Vigor and author and marketing expert, to talk about everything from virtual restaurants—are there too many?—to brand relevance, marketing to employees amid a labor shortage, the return of the McRib, Golden Corral, Jersey Mike's, and Portillo's, and whether or not tater tots should be considered French fries (they shouldn’t). We answer reader’s questions, share some of the best fast-food deals from the week, and scroll through social media to find the craziest tweets.

    • 51 min
    The Magic of Chick-fil-A's Drive-Thru

    The Magic of Chick-fil-A's Drive-Thru

    In the first edition of QSR Uncut, editors Danny Klein and Ben Coley discuss how Chick-fil-A could be the "slowest drive-thru in America," and yet also be the fastest. And Wendy's roasts McDonald's on Twitter yet again. Plus, Chipotle has some wild ideas about how to make ranch dressing.

    • 42 min
    Whataburger's leaders on getting through crises like a family

    Whataburger's leaders on getting through crises like a family

    Everything restaurants have been forced to go through in the last year has been unprecedented. The COVID-19 pandemic has been a crisis like no other for restaurants. There hasn’t been a playbook. But there have been some companies that have been better prepared for crises than others.

    Just look at Whataburger. This is a company whose restaurants are primarily based in the South, and which has been forced to deal with hurricane and storm damage to its restaurants seemingly every year. Even just this year, a huge chunk of Whataburger’s restaurants had to deal with the snow storm that paralyzed Texas for a week in February. But Whataburger has rolled with every punch and survived every hurricane, every snow storm, and now every pandemic, all thanks to its company culture, which its leaders describe as being very much like a family.

    Pam Nemec, Whataburger's senior vice president of HR and brand culture, and Jeff North, the senior vice president of restaurant segment support, join the podcast to talk about Whataburger’s hiring, training, and people development practices, and how they come together in this family-style culture.

    Subscribe to QSR at QSRmagazine.com/subscribe

    QSR Magazine information
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    QSRmagazine.com 

    Have feedback or interview suggestions? Email us at sam@qsrmagazine.com.

    • 47 min
    Raising Cane's founder and co-CEO on building a pandemic-proof culture

    Raising Cane's founder and co-CEO on building a pandemic-proof culture

    Chicken-finger brand Raising Cane's lost 30 percent of its sales in the weeks following stay-at-home orders last March, but by the end of 2020, it was clearing its original sales expectations by 10 percent. How did it do it? Drive thrus helped a lot, but the company's culture was mostly to thank.

    That culture is something founder Todd Graves has been working on since he opened the first location in Baton Rouge, Louisiana, in 1996, and it helped the company clock in at No. 89 in Glassdoor’s most recent “Best Places to Work” list. Graves and co-CEO AJ Kumaran join the podcast to talk about how Cane’s culture comes alive in its stores, how the corporate team has invested deeply in its Restaurant Leaders, and how all of this served the brand well in the pandemic. 

    Subscribe to QSR at QSRmagazine.com/subscribe

    QSR Magazine information
    Facebook | Twitter | Instagram | LinkedIn
    QSRmagazine.com 

    Have feedback or interview suggestions? Email us at sam@qsrmagazine.com.

    • 1 hr

Customer Reviews

4.8 out of 5
31 Ratings

31 Ratings

SSchulist ,

Love this podcast

Great insights, information and conversation

toryb120 ,

Great Discussion!

Loved hearing the backstory for the development of Blaze

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