Quality Perks - Call Center & Coffee Chats

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Quality Perks - Call Center & Coffee Chats

Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where professionals can exchange ideas, knowledge, and personal interests in a relaxed and informative setting.

  1. FEB 15

    S3 Ep1 Quality Perks Crew Discusses Heart-Centered Leadership with Valerie McSorley

    Send us a textTune into "Quality Perks": Heart-Centered Leadership, Empathy and Authenticity with Valerie McSorleyDive deep into the essence of heart-centered leadership with "Quality Perks," where our hosts, Karyn Dupree and Neal Eggers, engage with the visionary Valerie McSorley. This episode takes you beyond traditional metrics, into the realm of leadership that values empathy, authenticity, and genuine connections.Why You Can't Miss This Episode:Personal Insights Meet Professional W...

    27 min

  2. 12/18/2023

    S2 Ep8, Quality Perks with Leslie O’Flahavan – E-WRITE Owner

    Send us a textDid you miss our exclusive live event on “Empathy in Contact Center Written Interactions” featuring the renowned Leslie O’Flahavan? Don’t worry; we’ve got you covered. Welcome to the replay of this engaging and informative session.🔍 What You’ll Discover:🎙️ Guest Speaker Insights: Watch Leslie O’Flahavan, an expert in customer communications, share invaluable insights on the critical role of empathy in written interactions within the contact center.Speakers:Karyn Dupree, BPA Qual...

    24 min

  3. 11/15/2023

    S2 E7, Quality Perks with Daniel Reed, Customer Care Manager at HB Home Services - Nov 15, 2023

    Send us a text🔁 “Quality Perks” Session Now Available for Replay If you couldn’t join us live, don’t worry! The insightful session of “Quality Perks” featuring BPA Quality’s Karyn Dupree, Neal Eggers, and special guest Daniel Reed with HB Home Services is now available for replay.💡 Revisit the Insightful Discussion on “Is the Art of Conversation Dead?” Our panel of experts delved into this thought-provoking topic, exploring the intricate balance between digital communication and the hum...

    24 min

  4. 10/04/2023

    S2 Ep6, Quality Perks with Utibe Bassey, VP of Customer Experience with Dominion Power - Oct 4, 2023

    Send us a textIn an industry where the focus is often on metrics and analytics, we’re here to bring you a fresh perspective that can potentially redefine the parameters of success in contact centers.🎙️ Speakers:– Karyn Dupree, BPA Quality– Neal Eggers, BPA Quality– Special Guest: Utibe Bassey, VP of Customer ExperienceJoin us in this stirring episode where we pair up with the insightful Utibe Bassey to explore an unconventional yet crucial KPI in contact centers – Love. Get ready to immerse y...

    21 min

  5. 09/26/2023

    S2 Ep5, Quality Perks with Elle Neal, Data Scientist & STEM Ambassador - Sept 26, 2023

    Send us a textStream Now season 2 episode 5, where we chatted with Elle Neal Data Scientist at BPA Quality UK | STEM Ambassador | Cohere AI Community Champion] about AI, Data Analytics, Coffee & Mermaids.🎙️ Speakers:– Karyn Dupree, Co-host of Quality Perks– Neal Eggers, Co-host of Quality Perks– Special Guest: Elle NealIn this episode, we delve deep into the groundbreaking potential of Artificial Intelligence and Data Analytics in reshaping the contact center landscape. Our experts, Karyn...

    24 min

  6. 07/13/2023

    S2 Ep4, Quality Perks with Vern Fernandez of Jabra - July 13, 2023

    Send us a textIn season 2 episode 4, we’ll be chatting with Vern Fernandez, a strategic alliances manager, focused on contact center agent and customer experiences and go-to-market strategies on helping stakeholders solve their challenges and maximize investments. During our discussion, we’ll discuss real-time sentiment analysis and dig deeper into agent tone.During our last discussion with Vern, he took us with him to his favorite #coffee shop and showed us how Jabra 🎧 allow for our current ...

    22 min

  7. 06/29/2023

    S2 Ep3, Quality Perks with Milan Batinich, Motivational Speaker with Milan Motivates - June 29, 2023

    Send us a textIn this episode of “Quality Perks,” the hosts discuss various topics related to employee engagement and communication in contact centers. Milan Batinich, a guest speaker, shares his insights on the importance of treating employees based on their individual preferences and needs, rather than applying a one-size-fits-all approach.Highlights📢 Using the “Platinum Rule” in employee engagement: Milan emphasizes the significance of treating employees the way they want and need to be tr...

    24 min

  8. 06/07/2023

    S2 Ep2, Quality Perks & the Verint Engage 2023 Chat

    Send us a textIn this episode of Quality Perks, the hosts Karyn Dupree and Neal Eggers are joined by guest Matt Gryntysz. They discuss their upcoming participation at the VERINT Engage 2023 event in Las Vegas. They also talk about their coffee preferences and the importance of having a strategic vision and resources for a successful quality monitoring program.Highlights⭐ The hosts and guest are excited about their participation at the Engage event in Las Vegas.☕ Karyn enjoys Charleston organi...

    18 min
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About

Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where professionals can exchange ideas, knowledge, and personal interests in a relaxed and informative setting.

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